Business Manager - Selfridges Exchange, Manchester (City Center)
We are growing in the UK and are we are looking for a Business Manager to join our Selfridges, Manchester (City Center) Too Faced Team. This role is responsible for the management of a Too Faced Sales Consultant and ensures that the team represents the brand according to guidelines; plans staffing schedules and coverage within budget; drives daily/weekly/monthly/annual sales goals; manages testers, samples, and other non-sellable goods within budget; executes in-store and out of store events and delivers an exceptional customer experience. This position collaborates with the Counter Manager, Country Manager, and Head of Training - EMEA to coach and develop team skills.
· Manage a team of 1 full time Sales Consultant including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.· Set the example in exceptional product knowledge and service; lead team artists to create a flawless customer experience and a build a loyal clientele base to drive sales.· Manage sales goals and payroll investment to achieve financial goals.· Build and implement an effective clientele program that drives loyalty, drives sales and supports the achievement of sales targets.· Create in-store activations and clientele programs aligned with the brand calendar for the market to support new product launches, core product initiatives, and key selling periods.· Take a strategic approach to building and developing the brand business within the store.· Build strong, effective relationships with Debenhams’ management and within Too Faced to drive strong business results and implement best practices.· Develop a plan to continually develop and refine the sales, artistry and customer service skills of the team.· Manage the tester and samples budget and ensure orders are placed on time to support the business.· Monitor level of cleanliness of counter stock & display units.· Adhere to current merchandising guidelines.· Communicate with your management team at least once weekly with a status call and by regular emails to update.