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Website
www.reiss.com/
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Business Applications – Junior Support Analyst

Country : United Kingdom

Region : London

County : Greater London

Town : LONDON

Category : IT - Web

Contract type : Permanent

Availability : Full time

Experience : 2 to 5 years

Company presentation

The Reiss philosophy centres on creating and producing directional, design-led menswear, womenswear and accessories. Reiss prides itself with an uncompromising commitment to delivering innovative, original products combining exceptional design, quality and value.

At the heart of our business are our people. We all have a part to play in our continued success. Our people values are integral to this and support the entrepreneurial spirit that Reiss was built on:

FOCUS PASSION DRIVE

Job description

We are currently recruiting for a Business Applications – Junior Support Analyst to report into our Business Applications – Support Manager and provide support to the IT Department, based in Kent House, London. In return you will receive a competitive salary and excellent benefits!

Profile

The Role

As our Business Applications – Junior Support Analyst you will be responsible for maintaining and supporting a range of business applications from small, niche and bespoke solutions to large cross-function applications such as Retail/Merchandising/Reporting systems, as well as supporting and maintaining the integrations between such applications.

Responsibilities of our Business Applications – Junior Support Analyst will include:
 
  • Provide daily application support ensuring that application behaviour, integration and data integrity are current and correct
  • Provide reactive multi-level application support ensuring that appropriate support and resources are available to respond to issues in the timescales required by the business
  • Develop strong working knowledge of all business application functions, associated interfaces and task schedules
  • Ensure application, integration and support documentation is current and correct and available to all appropriate functions
  • Manage the end to end lifecycle of assigned tickets within the helpdesk
  • Participate in ad-hoc support operations as needed, including on site store openings, relocations, closures and other projects
  • Assist in the acceptance of new business applications into the support function, working with project teams to ensure requirements and criteria are defined and appropriate testing is undertaken
  • Contribute to the continuous improvement of the overall IT function by identifying what can be improved upon and promoting efficiencies

Our Business Applications – Junior Support Analyst will have the following skills and experience:
 
  • Experience of working in retail with an understanding of a multi-channel business
  • Experience working in an IT business application support function
  • A background in technology is desirable
  • Good working knowledge of PCs and Microsoft applications
  • Previous exposure of retail POS, ERP, Digital as well as Merchandising and Warehouse solutions is desirable
  • Well organised with strong time management skills
  • Attention to detail and strong communication skills- both verbal and written

If you think you have the skills and experience required to start your story as our Business Applications – Junior Support Analyst, don’t miss out - apply now!

#IAMREISS
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