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Assistant Store Manager - Roger Vivier Boutique New Bond Street

Country : United Kingdom United Kingdom

Region : London

County : Greater London


Category : Retail

Contract type : Permanent

Availability : Full time

Experience : Less than 2 years

Company presentation

Founded by the Della Valle Family, Tod’s Group is an Italian multi-brand company that includes Luxurious footwear and Leather Goods Brands among which Tod’s, Hogan and Roger Vivier.
The company is widely known for its handcrafted products mixing elegance and comfort, promoting styles that have become the inspiration for a classic yet elegant lifestyle.
Although each brand has its own signature, they are bound with the same philosophy characterized by a blending of tradition, modernity, combining great quality, creativity and functionality.

Job description

Mission: assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.    
Main activities:
Develop the store sales turnover:
  • Implement Roger vivier sales policy within the store: :
    • Setting of sales objectives and periodic analysis of the results achieved
    • Implementation of the selling ceremony in accordance with the Brand guidelines
    • Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
  • Set up CRM actions in order to develop the customer database
  • Coordinate Trade marketing events
  • Analyze sales reports and customer feedback
  • Propose action plans in order to exceed the set objectives and increase sales turnover
  • Check invoicing and compliance with in the collection procedures
  • Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis

Team management :
  • Participate in the organization of the activity of the store: planning, determine collective and individual actions
  • Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
  • Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
  • Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions

Ensure brand image:   
  • Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
  • Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc
  • Ensure compliance with operating rules and procedures within the store



Profile :
  • 3/4 years store experience
  • 2 years minimum team management experience
Specific skills
  • Management
  • Luxury sales and hospitality techniques
  • Result orientation (mastery of different KPIs)
  • Client oriented
  • Organization, responsiveness and adaptability
  • Written and oral communication
  • Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes
  • Fluent English
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