Assistant Store Manager - Regent Street Flagship, London

Country :
United Kingdom
Region :
London
County :
Greater London
Town :
LONDON
Category :
Retail
Contract type :
Permanent
Availability :
Full time
Experience :
2 to 5 years

Company description

Michael Kors is a rapidly growing global luxury lifestyle brand led by a world-class management team and a renowned, award-winning designer. Since launching his namesake brand 30 years ago, Michael Kors has featured distinctive designs, materials and craftsmanship with a jet-set aesthetic that combines stylish elegance and a sporty attitude. Mr. Kors’ vision has taken the Company from its beginnings as an American luxury sportswear house to a global accessories, footwear and apparel company with a presence in 74 countries.

Job description

REPORTS TO: Store Manager

MAIN JOB OBJECTIVE
Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her absence.

Profile

JOB RESPONSIBILITIES
The responsibilities of this role are included in 5 areas :

Sales Generation
 
  • Meet personal and store sales goals
  • Assist in the tracking, monitoring, and communication of business results
  • Ensure an elevated level of sales and service is  practiced by all associates; lead by example
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Ensure all sales related policies and procedures are maintained
  • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
  • Maintain a keen interest in the fashion industry and market trends

Customer service
 
  • Ensure all associates provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).

Operations
 
  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Support and assist in staff training in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Participate in inventories
  • Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
  •  
Merchandising/Visual
  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure deliveries are properly processed in a timely manner
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal

Human Resources:
  • Assist in the recruitment, training and development of staff
  • Assist in ensuring the integrity of payroll and the payroll process
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • Support and provide follow-up for all training programs, seminars etc.
  • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

REQUIREMENTS
  • Minimum 3 years of experience of retail and luxury in a management role
  • Able to work as a charismatic leader, to drive and motivate people and willingness to develop talent
  • Excellent personal organizational skills with attention of detail and accuracy
  • Able to work under pressure and to thrive in a fast-paced, challenging environment
  • Able to work on different tasks easily – Multi-tasking

Contact

Gioia Ciccotti