Assistant Manager, White City
Mulberry was established in rural Somerset, England in 1971.
As Britain’s first lifestyle brand it was popular at home an abroad for its quintessentially English style and personality. During the seventies and eighties a collection of quilted fishing bags, poaching bags and jackets inspired by the quirky country pursuits of hunting, shooting and fishing put Mulberry on the fashion map: Le Style Anglais was born.
After this initial success, Mulberry continued to create season after season of iconic products and the brand grew throughout the UK and expanded internationally. The start of the 21st century saw the birth of one of its biggest icons, the Bayswater, and many years and reincarnations later it is still the best-selling style.
Today, the business has stores and concessions worldwide and yet has retained so much of its individuality and integrity – the close-knit teams, the factory in Somerset, the quality leathers, the English practicality of its products and the enthusiastic theming of seasons, loved by press and buyers the world over.
To effectively assist in managing all operational and commercial aspects of the store in order to maximise sales, while maintaining an enjoyable and professional working environment representing the Mulberry brand.
Duties and Responsibilities:
Customer Service and Selling
•Ensure selling and customer service activities and staff competence in these areas are optimised to sustain sales performance, profitability and offering a luxury customer service experience.
•Monitor sales team KPIs
•Seek and continuously develop knowledge and information about competitor activity, pricing and tactics and communicate this to relevant departments in the company.
•Assists in the planning and facilitating of customer experience training on a regular basis in line with the brand strategy to ensure the highest standards of customer service care are offered at all times.
•Engages, develops and maintains key relationships with the core luxury customer
•Work closely with the Store Manager to assist in the plan, forecast, report on sales, costs and business performance according to company requirements
•Assist in the management of staffing costs and overheads on all factors affecting the profitable performance of the store and implement effective staffing rotas to ensure the store is adequately staffed and in line with budget costs
•Liaise with and utilise support from Merchandisers as required to maximise sales opportunities
•Maintain communication with Head Office at all times in Manager’s absence or at request.
•Maintain and report as necessary all merchandise/stock for stocktake and on-going.
•Manage cash and payment systems in accordance with company or host store procedures and policies at all times.
•Maintain the upkeep, cleanliness and condition of all equipment, fixtures in the store/concession.
•Maintain effectiveness of IT and other essential in store systems.
•Attend meetings and contribute to company strategy as required in Manager’s absence
•Liaise with internal and external authorities as necessary – Marketing, HR, Recruitment, Retail operations, Fire Services, Police, BAA (airport stores only) etc.
•Support the store’s shrink plan by following operational best practices and seasonal focuses.
•Assist in the motivation and development of staff through training and coaching.
•Assist with employee disciplinaries according to company policies (Employee Handbook) and law.
•Ensure and assist with relevant HR procedures i.e. appraisals, discipline, grievance, etc.
•Ensure Health and Safety, security and emergency systems and ensure staff capabilities are reviewed on a regular basis.
•Develop personal skills through training as provided by Mulberry or by an external provider subject to company approval.
•Demonstrates and understands the Mulberry values and behaviours
•Act as an ambassador for the Mulberry brand and exhibits a passion in all aspects of the role
•Communicate positively about the brand at all times
•Engage, develop and maintain key relationships with the core luxury consumer
• Ability to prioritise
• Demonstrates initiative
• Ability to follow direction
• Exceptional communication and interpersonal skills
• Second language is desirable
• 1 – 2 years’ management experience working for a luxury brand or environment