Assistant General Manager
Country : United Kingdom
Town : Portsmouth
Category : Management
Contract type : Permanent
Availability : Full time
- Direct store performance & profitability with a customer first focus culture
- Communicate & implement the retail strategy and initiatives to support the RL business vision
- Motivate, Lead & develop the store team to deliver exceptional customer support
- Deliver the highest standards of Operational efficiencies, compliance, performance & profitability
Essential Duties & Responsibilities
EXCEED SALES AND PROFITABILITY TARGETS Share ideas & solutions to optimize performance by working with the store team Deliver profit expectations by managing expenses and exceeding sales & key metric targets; Conversion, Units per transaction, Sales per worked hours, Customer Data capture, Units per Hour, Shrink & Audit targets Optimize resource to improve productivity, operational efficiency and provide an exceptional RL Experience Utilize available data to draw conclusions to optimize performance and/or take corrective action Proactively track & monitor competitor activity & share opportunities Create & deliver action plans to minimize shrink & improve store compliance INSPIRE AND DEVELOP THE TEAM Direct and inspire the team to maximise KPI results & opportunities by providing the RL Experience & delivering Operational excellence Support the hiring & development of talent to meet the business requirement Manage talent performance, support personal development plans, provide regular feedback & coaching Take responsibility for the planning & implementation of process & technical training Encourage a culture with creativity, strong work ethic & a passion for the RL Brand Act as the store Brand Ambassador; manage the adherence of the company dress & grooming standards Recognize & acknowledge achievements across all employees Deputize for the General Manager by successfully leading & empowering the team to maximize performance Promote team work, actively listen and involve others in decision making RL EXPERIENCE AND SERVICE MODEL Embrace & demonstrate the RL Service Philosophy & model Consistently communicate, deliver & drive the RL Experience service model to an exceptional level Foster a customer first culture across the store employee population. Provide all customers a welcoming environment to Connect, Convert & Conclude, leaving them with a positive lasting impression of RL Share product knowledge ,coach selling skills to new & existing employees to ensure delivery of RL Experience, operational efficiencies & fulfilment of product Drive the operational efficiencies to ensure customer experience team can connect, convert and conclude BRAND PRESENTATION AND OPERATIONAL EFFICIENCY Plan, implement and communicate the execution of Model Store standards & inventory flow Implement the Brand visual proposition to commercially support the customer journey & increase KPI's Influence the visual presentation strategy through commercial thinking & utilisation of key reports Identify & resolve inventory levels & opportunities in partnership with Corporate business partners Ensure compliance to all company policy & procedures including, APIS, Cash management and Health & Safety Ensure adequate store supplies are available & managed within agreed budget
- Proactive, positive and dynamic personality.
- High customer and people service orientation.
- Good social and communication skills.
- Understanding of delivering performance against KPIs
- Experience within MS Office suite.
PFS - Assistant General Manager