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Assistant Customer Service Manager

Country : United Kingdom

Region : London

County : Greater London

Town : LONDON

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

Salary up to £30k + 20% bonus, generous employee discount and great office culture! Join this luxury multi-brand retailer in West London as a Customer Service Assistant Manager.

The Company:

Incredibly successful multi-brand luxury retailer with offices based in West London.

The Role:

* Motivate and inspire the team to provide an exceptional level of customer service
* Work closely with the Customer Service Manager on monitoring staff performance to set KPI's
* Handle escalated complaints and queries
* Support with conducting staff performance reviews
* Support with recruitment, onboarding and training

The Candidate:

* Excellent leader and motivator for the team
* Must have led a team before in a head office customer service environment within fashion or homeware
* Passionate about delivering luxury customer service to the highest standards
* Proven experience elevating performance within the team and increasing overall sales

The Package:

* Salary up to £30k + 20% bonus
* Generous employee discount

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