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Account Coordinator - Dutch Speaking - Vans

Country : United Kingdom United Kingdom


Category : Sales

Contract type : Permanent

Availability : Full time

Experience : Less than 2 years

Job description

Vans is looking for an exceptional Wholesale Account Coordinator fluent in Dutch to join our Wholesale Customer Service team based in Nottingham, UK.

Let's Talk about the Role

Putting customers at the heart of everything you do, you will be the first point of contact for Vans' wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.

How You Will Make a Difference

As a Wholesale Account Coordinator, you will provide an exceptional service to major online and high street retailers across Europe by:

* Understanding and managing Wholesale accounts across several markets in the EMEA region.

* Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service

* Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome

* Ensuring timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month

* Interpreting a variety of daily reports as needed by the business

* Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping

Skills for Success

With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:

* You will be native or fluent speaker in Dutch plus English with strong communication skills

* You will be computer literate with strong Excel skills and the ability to produce reports

* You will be analytical with a flair for problem-solving

* You will have strong customer service skills

* You will have the ability to balance responsibilities in a dynamic and fast-paced environment

What's in it For You

We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package:

* A supportive feedback-based culture where respect and integrity guide us in what we do

* An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together

* Be part of an iconic lifestyle brand in a multi brand, multi countries organization

* A discount card with 50% on all VF brands

* Subsidised canteen and break out areas offering complimentary hot drinks

Where and When you will work

* Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

* Working style: Hybrid (up to 80% flexibility to work from home)

* Location: NG2 Business Park, Nottingham (must live within commutable distance)

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

About VF

VF is one of the world's largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic brands such as Vans®, The North Face®, Timberland®, Dickies®, Eastpak®, Napapijri® and Supreme®. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. It's a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

Join the Vans Family

Vans® is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to shape and transform the future of our business.

At Vans, our culture sets us apart and influences everything we do. We are driven by our five values: We are Determined. We are Connected to our consumers and to each other. We are Inclusive. We are Expressive and Fun. Most of all, we are a family.

Our purpose to enable creative expression and inspire youth culture is fostered through our inclusivity. We welcome anyone and everyone into our global family and proudly celebrate an environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.

By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life. We live for what we do.
If you like what you have read and want to join our team then we would like to hear from you!
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