TORY BURCH careers

JOB SUMMARY JOB DESCRIPTION RESPONSIBILITIES Operational Excellence Adhere to all sales and operational policies and procedures are maintained with a focus on excellence. Accurately process all POS transactions and capture of customer information. Have a comprehensive understanding of any communication and all technology tools used in the store. Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts. Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization. Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team. Assist with store maintenance needs and supply ordering. Meet deadlines - IMRDs, damages, transfers, charge sends, etc. Properly print tickets in WebIM. Protect our assets by adhering to all loss prevention policies and procedures. Detail oriented with ability to multi task and prioritize work to produce desired outcomes. Be Buddy/Team Player Lead by example and model behavior that reflects the company's core values. Appropriately manage conflict and take ownership for your part in the team dynamic. Demonstrate a high degree of maturity and integrity. Partner with the leadership team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines. Identify opportunities to support the team in delivering a transformational experience. Contribute to a positive atmosphere that is fun, professional, productive and team oriented. Support the Customer Experience Lead by example to create an environment that consistently delivers transformational customer experiences. Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer. Ensure a high level of customer service through extensive product knowledge and product ownership. Accurately process all POS transactions including ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc. Assist when necessary with operational activities. Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives. Have a proper understanding and be able to train on the radio communication and all technology tools used in the store, using proper etiquette. Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs. Assist with fitting room activities (sizes, returning merchandise to floor). Answer the telephone using proper telephone etiquette Represent the Brand Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer. Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude. Contribute to maintaining all brand and operating standards to support brand consistency. Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down-times and acting with a sense of urgency during peak periods of business. Leverage in-store technology to ensure every customer's experience is transformational. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [email protected].

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth - you'll have access to free executive coaching on-demand. This Role is Tailor-Made for You Because: A Day in the Life: This person will plan, develop, and facilitate Global Visual Merchandising strategies centered around seasonal product messaging and marketing initiatives, to begin during development of the line to time of in-store execution. This person will manage the monthly floorset and work cross-channel. The role is responsible for overseeing monthly floorsets and the compilation of all Visual Merchandising and Fashion Presentation directives. This person will facilitate the streamlined communication of corporate VM initiatives across all channels, ensuring alignment with Web and Marketing content. Responsibilities Oversees execution of monthly Visual Merchandising floorset for Retail stores across Europe Oversees the compilation of all Retail VM directives based on key messages outlined at Market, heavy investments, and store tier/size/capacity. Responsible for managing other team members and freelancers with respect to the monthly floorset directive, and overseeing the Visual Communications & Graphics team, including their work on Photoshopping of product images, mannequins, propping, and fixtures for window and interior renderings. Responsible for the body of information and communication of all directives and standards manuals. Must be highly proficient in Adobe Creative Suite (Photoshop, InDesign) and PowerPoint. Review monthly floorset photos and direct/advise field team on VM standards and aesthetics.Partner with Retail, Wholesale, and International channels on assortment strategy by tier, and ensure proper depth is bought to enable key product initiatives.Responsible for generating new creative ideas for enhancing the display of product through Visual Merchandising, working with the Director of VM & Fashion Presentation. Ensure alignment with Web and Marketing on creative content and product messaging for global initiatives. Partner with Windows team to align on concept and cohesiveness of the message.Must have thorough knowledge of each season's Collection, monthly product deliveries, and assortments by tier. Must be able to creative problem-solve and react quickly to address business concerns and be resourceful when working within budgetary constraints. Collaborate in a creative environment with other members of the team to achieve results. Work within a fast-paced environment in order to meet tight deadlines while ensuring that all directives and communications are accurate, clear, concise, and consistent with brand standards To Land This Role: Qualifications Must be available to travel within Europe with availability and flexibility for overnight working to meet the needs of the business At least 5 years of industry experience and Bachelor's degree preferred. Strong computer graphics and rendering skills (Photoshop, InDesign) Must have portfolio demonstrating fashion styling and VM abilities. Must have elevated taste level and experience working at a designer brand. Must have experience compiling corporate VM directives. Must have strong awareness of fashion and industry trends and an ability to bring most forward ideas to the table. Must have experience developing cross-functional partnerships Why You'll Want to Join Our Team: Following the resignation of current VM Manager, the position requires a replacement to support the Sr. International Visual Merchandising Manager for the VM support for store, events, pop ups across Europe. How We Work Together Adaptable - We change before we have to Entrepreneurial - We own it Collaborative - There's no "I" in Tory Client & Brand Focused - We put ourselves in Tory's shoes Live the Values - We show up for each other Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth - you'll have access to free executive coaching on-demand. This Role is Tailor-Made for You Because: We are seeking a seasoned Retail IT Manager to lead and evolve our retail technology landscape across the UK and EU regions. This role is ideal for a hands-on leader with deep experience in retail IT operations and project delivery, particularly in managing and deploying modern POS systems. The successful candidate will be based in our London office, working closely with store operations, infrastructure teams, and global IT stakeholders. A Day in the Life: Key Responsibilities Lead the planning, execution, and support of retail IT initiatives, including POS upgrades, store openings, and infrastructure refreshes. Own the end-to-end lifecycle of retail technology deployments, ensuring timely delivery, budget adherence, and operational excellence. Collaborate with cross-functional teams including Retail Operations, Helpdesk, and Security to align IT solutions with business needs. Manage vendor relationships and coordinate with external partners for hardware, software, and network services. Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure. Monitor and report on system health, incident trends, and support metrics to drive continuous improvement. Participate in strategic planning for retail technology evolution and innovation. Requirements Minimum 8 years of experience in IT, with at least 6 years in a retail-focused environment. Proven track record of managing and deploying modern POS systems and retail applications. Strong understanding of retail operations, store infrastructure, and customer-facing technologies. Experience with project management methodologies and tools. Excellent communication and stakeholder management skills. Fluent in English; additional European languages are a plus. Willingness to travel across UK and EU regions as needed To Land This Role: Why You'll Want to Join Our Team: How We Work Together Adaptable - We change before we have to Entrepreneurial - We own it Collaborative - There's no "I" in Tory Client & Brand Focused - We put ourselves in Tory's shoes Live the Values - We show up for each other Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth - you'll have access to free executive coaching on-demand. This Role is Tailor-Made for You Because: The Digital Marketing Lead will assist the Sr. Associate, Ecommerce in helping to drive results through our EU e-commerce business through managing the Performance channels: PPC, Affiliates, Paid Social and SEO over all our sites. The Digital Marketing Lead will be in charge of the managing the budgets, agencies and the performance of all these channels. You will have experience in building a successful digital marketing mix, with shown ability to use data to influence media decisions. A Day in the Life: RESPONSIBILITIES Affiliate Plan & Manage Budget; Direct Affiliate Agency; Lead weekly agency calls; Review placement and cash-back recommendations; Share internal calendars, promotions, product lists, site updates, etc;Lead Channel Performance: Lead channel strategy; Track weekly performance; Make optimizations;Manage Publishers: Supply text link copy, banner creative, etc; Review and approve new publisher recommendations from Agency; Manage weekly publishers newsletter schedule;Paid Social Plan & Manage Budget Direct Agency: Lead weekly/monthly agency calls; Review performance and evaluate proposed optimizations; Share internal calendars, promotions, product strategies, site updates, etc;Lead Channel Performance: Lead channel strategy; Track weekly performance; Make optimizations; Partner with agency to develop testing roadmap; Lead brand/conversion lift studies as well as create A/B tests;Develop & Traffic Creative: Partner with creative on developing assets that align with best practices and drive performance; Review and approve creative assets for performance/branding campaigns: Provide creative team with feedback on ad performance:Paid Search Plan & Manage Budget Direct Agency: Lead weekly agency calls: Review performance and evaluate proposed optimizations: Share internal calendars, promotions, product strategies, site updates, etc.:Lead Channel Performance: Lead channel strategy; Track weekly performance; Make optimizations; Partner with agency to develop testing roadmap; Lead A/B tests (description/headline copy, site links, etc.):SEO Direct Agency Lead agency calls Act as liaison between agency and site development team; Update agency on any new site pages that require meta data as well as old site pages that are being removed; Address any technical updates or site issues that arise; Review and approve all meta data;Reporting Support in analyzing ecommerce KPIs and performance data to generate actionable insights that support business growth Support in delivering regular and ad hoc reports to key stakeholders and internal meetings EDUCATION & PRIOR EXPERIENCE NEEDED At least 3 years' Performance Marketing experience covering PPC, Affiliates, Paid Social and SEO Experience working within a fast-paced retail environment; Experience working within key channel platforms (Google Ads etc); Analytical and comfortable working with data - strong excel knowledge; Passion for data and analysis; Strong knowledge of Google Analytics; Solid organizational skills, ability to prioritise and strong attention to detail; Able to manage a large and varied workload; Educated to degree level or equivalent. To Land This Role: Why You'll Want to Join Our Team: How We Work Together Adaptable - We change before we have to Entrepreneurial - We own it Collaborative - There's no "I" in Tory Client & Brand Focused - We put ourselves in Tory's shoes Live the Values - We show up for each other Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth - you'll have access to free executive coaching on-demand. Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! This Role is Tailor-Made for You Because: You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. You're also resourceful and collaborative - a team player who is savvy about the visual and operational aspects of the role and committed to loss prevention. A sense of humor is a plus! A Day in the Life: The typical day is... atypical. You might be building and maintaining new and existing customer relationships to drive the business and meet personal sales goals, creating the customer experience through use of selling skills and extensive product knowledge, understanding and communicating the Tory Burch brand philosophy and lifestyle with each other and the customer while ensuring all sales and operational policies and procedures are followed and maintained. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: Strong interest in the culture and products of Tory Burch Strong personal customer relations experience, along with verbal and written communication skills Must have open availability for a flexible work schedule that meets the needs of the business Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: The Retail Team is a dynamic group of professionals, connecting our brand to customers through people management, building a world class talent pool, and driving business initiatives and results. By tapping into our relationships with customers, we are able to build brand awareness, promote new product assortments, and generate positive coverage of our company, our collections, and our Foundation. We work hard and have fun while doing it! How We Work Together Adaptable - We change before we have to Entrepreneurial - We own it Collaborative - There's no "I" in Tory Client & Brand Focused - We put ourselves in Tory's shoes Live the Values - We show up for each other Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth - you'll have access to free executive coaching on-demand. Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! This Role is Tailor-Made for You Because: You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. You're also resourceful and collaborative - a team player who is savvy about the visual and operational aspects of the role and committed to loss prevention. A sense of humor is a plus! A Day in the Life: The typical day is... atypical. You might be building and maintaining new and existing customer relationships to drive the business and meet personal sales goals, creating the customer experience through use of selling skills and extensive product knowledge, understanding and communicating the Tory Burch brand philosophy and lifestyle with each other and the customer while ensuring all sales and operational policies and procedures are followed and maintained. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: Strong interest in the culture and products of Tory Burch Strong personal customer relations experience, along with verbal and written communication skills Must have open availability for a flexible work schedule that meets the needs of the business Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: The Retail Team is a dynamic group of professionals, connecting our brand to customers through people management, building a world class talent pool, and driving business initiatives and results. By tapping into our relationships with customers, we are able to build brand awareness, promote new product assortments, and generate positive coverage of our company, our collections, and our Foundation. We work hard and have fun while doing it! How We Work Together Adaptable - We change before we have to Entrepreneurial - We own it Collaborative - There's no "I" in Tory Client & Brand Focused - We put ourselves in Tory's shoes Live the Values - We show up for each other Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

JOB SUMMARY JOB DESCRIPTION This Role is Tailor-Made for You Because: You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. You're also resourceful and collaborative - a team player who is savvy about the visual and operational aspects of the role and committed to loss prevention. A Day in the Life: The typical day is... atypical. You might be building and maintaining new and existing customer relationships to drive the business and meet personal sales goals, creating the customer experience through use of selling skills and extensive product knowledge, understanding and communicating the Tory Burch brand philosophy and lifestyle with each other and the customer while ensuring all sales and operational policies and procedures are followed and maintained. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence. To Land This Role: Two to four years of experience in a high volume, customer-driven retail environment Strong interest in the culture and products of Tory Burch Strong customer relations experience, along with verbal and written communication skills Must have open availability for a flexible work schedule that meets the needs of the business Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: The Retail Team is a dynamic group of professionals, connecting our brand to customers through people management, building a world class talent pool, and driving business initiatives and results. By tapping into our relationships with customers, we are able to build brand awareness, promote new product assortments, and generate positive coverage of our company, our collections, and our Foundation. We work hard and have fun while doing it! Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [email protected].