TIFFANY & CO careers

Talent Management - Ensure appropriate presence in the Operations Department to provide ongoing coaching and feedback. - Recruit, train, maintain and motivate a highly skilled team by ensuring regular formalized 1-2-1 meetings are held to discuss performance relative to expectations and plans, to identify and leverage strengths and close any identified skill gaps through appropriate coaching and training, and timely performance management. - Be an advocate for and share information about top talent to enable mobility of top talent across the business. Commercial Success - Support the attainment of store goals by assisting in the management of expenses and loss alongside Retail, Finance & Operations Leadership - In partnership with Retail and Operations Coordinators review process and adherence to policy resulting in positive audit and control measures: -Cycle count results above 98% -PI results above 98% -Control and minimize shrinkage in inventory adjustments within set guidelines - Support and execute retail excellence and CVM - Develop a proactive and effective client development strategy including identifying and cultivating Aftercare clients, ensuring consistent collection, and updating of client information. - Collaborate with stakeholders and support efforts to ensure UK Service levels are standardized and consistent across all channels. Compliance & Consistency Working closely with Operations Coordinators and Retail Management and through reporting, ensure compliance in Harrods, including but not limited to: -Monitor the daily high value count and investigate any discrepancies within 24 hours -Completion of the cycle count program in adherence to the schedule -Coordination of Physical Inventory counts in adherence to the schedule including preparation and post-count reconciliation -Receiving merchandise replenishment shipments -Facilitate inter-branch transfers and follow up on special orders -Maintenance of the daily kickout report and investigation of all kickouts within 48 hours -Maintenance of the daily returns report and processing all returns within 24 hours -Processing of inventory adjustments in accordance with policy and delegation of authority -Management of borrowed merchandise orders including stock repairs and PR borrows -Manage price change for Harrods. -Ensure excellent monthly COM audit results and ensure full compliance with all audit procedures per the company standard. Ensure customer security at all times. - Partner with stakeholders and lead monthly health and safety audits for the store# Client Focus - Work in partnership with Retail Management, Client Advisors, and Aftercare Advisors to guarantee controls are in place to ensure compliance - Collaborate with a wide range of departments across the business including but not limited to Security, Finance, Retail Support, Merchandising and PR - Working collaboratively with Retail Management to identify opportunities for new initiatives and drive change within the Operations team - Monitor, address and respond to all client feedback, both positive and negative from all channels in a timely manner including phone, TEI, General Feedback, Chairman's Correspondence, online Customer Service Emails and shop floor complaints when appropriate. Foster a climate of service excellence through the tone and content of all AC communications and hold staff accountable for demonstrating the behaviours that enhance customer engagement. - Ensure all coms taken in contain the necessary information to enhance client journey

Thoughtful - Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette - Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs - Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services - Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.) - Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference Curious - Inspire clients through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity - Connect with clients and team members by asking strategic questions and establishing lasting relationships - Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services) - Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately Optimistic - Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working - Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy Your Profile - Minimum 3 years of experience in luxury retail environment or client-related experience (e.g., hospitality) - Experienced sales and clienteling professional in an omnichannel luxury environment - Proven track record in achieving sales results and cultivating relationships with a diverse client base - Passion for luxury retail environments; jewelry / watch expertise is a plus - Collaborative team player with strong interpersonal and communication skills - Thoughtful and service-oriented with knowledge of luxury etiquette - Experienced in deploying sales strategies and clienteling initiatives - Digitally-savvy and at ease with omnichannel tools - Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email. - Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. - Must have authorization to work in the United States or in the country where the position is based. Preferred - Proficiency in multiple languages - A college/university degree - Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We're committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights. We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.

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Thoughtful - Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence) - Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development - Lead by example and actively coach the team on the sales floor, supporting professional growth and development - Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience - Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures - Create an inclusive and supportive team environment, centered on the belief that People Make the Difference Curious - Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity - Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships - Ensure Client Advisors develop a client development strategy and assess their results - Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately Optimistic - Empower team to reach their potential, exercise resilience and celebrate innovation - Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy - Motivate and guide team to exceed goals and strategically assume new, challenging assignments - Propose solutions to Store Leadership when facing challenges / seeing opportunities, support team adoption of new tools, systems and ways of working - Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out

Curious - Leverage knowledge and passion for the Tiffany & Co. brand to support Client Advisors, curate memorable experiences, handle ad-hoc requests seamlessly - Connect with clients and teams by asking strategic questions and establishing lasting relationships - Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately Optimistic - Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working - Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy - Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools & systems rollout and team adoption Your Profile - Must currently hold right to work in the UK - 2-3 years of prior experience in retail operations with comprehensive knowledge of merchandising, client service, administration - Organized, detail-oriented and efficient, with a track record in retail operational excellence (stock, payment, security, maintenance, etc.), preferably in a luxury environment - Service-oriented with knowledge of luxury etiquette - Demonstrated ability in implementation of operational tools and novel processes - Collaborative and supportive team player with strong interpersonal skills - Solution-driven, proactive and agile in fulfilling ad-hoc operations requests - Strong analytical skills with proficiency in Microsoft Word and Excel - Flexibility to work non-traditional hours, including days, nights, weekends, and holidays - Preferred: A college/university degree

Gap analysis Monitor and observe daily client interactions on the sales floor. Evaluate individual behaviors, knowledge, and attitude against Tiffany standards and client promise. Partner with store leaders to identify store opportunities through sales dashboards, Craft Experiences and NPS scores. Elaboration of a Coaching Plan Share feedback with Retail Learning and Store Leaders and agree on an individual coaching plan to improve ensure brand behaviors are demonstrated on the sales floors. Create learning and coaching action plan with individual targets and a timeline with your Learning Manager Execution of the Coaching Plan Monitor and coach the sales team on the individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, classroom training, review of training materials, Wonder App etc). Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities. Track coaching conversations, update training records (Which may also support annual performance review processes) Partner with store leadership and retail learning manager to structure learning paths of collaborators incl. in store coaching, regional training sessions, employee experiences etc. Onboarding of newcomers Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee. Establish clear instore follow-up to ensure adoption and proficiency in all retail tools. Follow up on a regular basis on progress and gaps within this special audience. Support of the Retail Learning Manager Organize and/or facilitate classroom training sessions for the retail teams. Contribute to the evaluation of the store and give feedback to the Retail Learning Manager to help him/her plan supportive actions for a store and its management team. Support of the EMEA Retail Leaning Community As part of the Retail Learning Community, you will be contributing to the conversations through feedback and sharing best practices. Gap analysis Monitor and observe daily client interactions on the sales floor. Evaluate individual behaviors, knowledge and attitude against Tiffany standards. Partner with store leaders to identify store opportunities through sales dashboards and , Mystery Shopping and NPS scores Elaboration of a Coaching Plan Share feedback with Retail Learning and Store Managers and agree on an individual coaching plan to improve ensure brand behaviors are demonstrated on the sales floors Create a store learning and coaching action plan with individual targets and a timeline Execution of the Coaching Plan Monitor and coach the sales team on the individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc). Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities. Thanks to a close monitoring the collaborators, support the to yearly performance revie process of the teams Track coaching conversations, update training records for employees in LMS Partner with store leadership and retail learning manager to structure learning paths of collaborators incl. regional training sessions, peer mentorship programs, employee experiences etc. Onboarding of new comers Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee Establish clear instore follow up to ensure adaption and proficiency in all retail tools Follow up on a regular basis on progresses and gaps within this special audience Support of the Retail Learning Manager Organize and/or facilitate classroom trainings for the retail teams Contribute to the evaluation of the store and give feedback to the Retail Learning Manager to help him/her plan supportive actions towards a store and its management team. Support of the EMEA Retail Learning Community As part of the Retail Learning Community you will be contributing to the conversations through feedbacks and sharing good practices. Training Preparation & Delivery Ensure the full execution of the retail training strategy (preparation/facilitation/follow up/coaching) to specific group of stores within designated scope of responsibility Observe the quality of all in-store training via follow up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives. Support region in driving client satisfaction by ensuring applied learning of Brand Desirability & driving sales results

Thoughtful - Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence) - Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development - Lead by example and actively coach the team on the sales floor, supporting professional growth and development - Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience - Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures - Create an inclusive and supportive team environment, centered on the belief that People Make the Difference Curious - Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity - Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships - Ensure Client Advisors develop a client development strategy and assess their results - Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately Optimistic - Empower team to reach their potential, exercise resilience and celebrate innovation - Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy - Motivate and guide team to exceed goals and strategically assume new, challenging assignments - Propose solutions to Store Leadership when facing challenges / seeing opportunities, support team adoption of new tools, systems and ways of working - Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out