SWATCH GROUP careers

About The Swatch Group Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies nearly all components required by its 16 watch brands, and Swatch Group companies supply movements and components to third-party watchmakers in Switzerland and around the world. Swatch Group employs more than 32,000 people in over 50 countries. In Australia, Swatch Group has a diverse business model including 24 retail stores, wholesale, logistics, watch repair service centre and support services. The Role As Head of Human Resources for Swatch Group Australia, you will be responsible for leading core HR functions, including recruitment, performance management, learning and development, payroll, remuneration and benefits, and the development and implementation of HR policies. A key focus of the role is overseeing employee relations, ensuring the effective and consistent resolution of workplace matters, compliance with employment legislation, and the promotion of a positive and safe working environment. You will also provide workforce reporting and analysis to the Country Manager and Swatch Group HR. The role is expected to proactively identify opportunities to enhance HR processes and improve employee outcomes, while maintaining a practical, solutions-focused approach across all areas of responsibility. Key Responsibilities Contribute to business strategy and planning as a member of the management team, aligning HR with Swatch Group HQ policies. Lead organisational design, workforce planning, and talent retention strategies. Oversee recruitment processes, including senior appointments and final hiring decisions. Manage compensation and benefits, including annual salary reviews, bonus calculations, and remuneration structures. Lead the development and implementation of performance management frameworks, including management of annual review processes. Ensure HR policies, handbooks, and procedures are up-to-date, compliant, and accessible. Provide guidance on employee relations, grievances, and legal compliance in partnership with Country Manager and In-House Legal Counsel. Maintain accurate and legally compliant employee contracts and position descriptions. Manage payroll, benefits administration, and HR reporting, ensuring accuracy and compliance. Lead the development and implementation of employee wellbeing strategies that promote psychological safety, resilience, and holistic health. Deliver regular HR reports to Group HQ and internal stakeholders (monthly, quarterly, and ad hoc). Support business changes such as retail store openings/closures and organisational restructuring. Champion a safe workplace through active participation in safety initiatives and compliance with legislation. Lead a small team overseeing HR Payroll/Admin Officer, HR Recruitment Officer and Recruitment Co-ordinator. Interstate travel to support retail stores as per business needs Skills and Experience Tertiary qualifications in Human Resources or a related discipline, with prior experience in HR leadership roles Minimum 10 years' broad generalist HR experience, including hands-on operational and strategic responsibilities Demonstrated professionalism, integrity, and sound judgment; proactive, decisive, and solutions-focused Strong track record in driving continuous improvement and achieving results Excellent interpersonal and communication skills, with a clear, open, and straightforward approach Highly organised with strong attention to detail and ability to manage competing priorities Proficient in Microsoft Office suite (Excel - intermediate level, Word, Outlook, PowerPoint) Strong written and verbal communication skills Solid understanding of Australian industrial relations legislation and employment law Proven leadership capability in managing and developing HR teams Collaborative team player with the ability to contribute effectively at senior management level Solid understanding of retail operations and workforce challenges, with proven HR experience in supporting retail environments essential How to Apply Click APPLY to submit your application.

The company Colorful, happy, loud, shrill and forever re-interpreted in different ways. Swiss Made and thanks to industrial production and only 51 parts, available at a democratic price. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world - and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days, keeping time as part of a Spring-Summer, Fall-Winter or as a Special Collection. Known for revolutionary concepts, creative models and the pleasure it takes in provocation, Swatch loves to keep on surprising its audience. Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist. With its commitment to niche sports and the Swatch Proteam, the watchmaker has paved the way to popularity for disciplines like Freestyle Skiing, BMX and Skateboard. Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands. What we offer: - Competitive Salary Package - Generous Employee Discounts / Staff Sales - Private Health Care - Career Development and Training - Employee Assistance and Mental Health Platform - Perkbox - Cycle to Work / Seasonal Ticket Scheme - Eye Test / Glasses Job description Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, and are seeking a dedicated Assistant Store Manager to support our team and help drive store success. As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers. Profile Team Management - Train, supervise, and motivate employees to meet store goals. - Plan, organize, and prioritize tasks for optimal team productivity. - Develop team performance, focusing on conversion and customer service. - Produce team rotas and monitor performance. - Assist with performance management, training, and coaching. Training - Help implement induction programs for new employees. - Assist in training and developing the store team. - Encourage completion of required E-Learning. - Ensure service standards align with Swatch guidelines. Security - Open and close the store per company policies. - Implement security procedures and manage stock. - Maintain awareness of product security hot spots. - Conduct stock checks and audits. Reporting - Accurately report administration and stock control. - Collate sales figures. Sales - Provide friendly, memorable customer service. - Maintain product knowledge and assist with displays. - Contribute to sales targets and deliver exceptional service. Cash Handling - Reconcile tills daily and ensure secure cash handling. - Handle transactions responsibly, including cash, cards, and international currency. Store Care - Keep the store clean and presentable. - Maintain health and safety standards and visual merchandising. Communication - Adhere to company policies and attend briefings. - Communicate effectively at all levels. - Present professionally and understand international customer customs. - Attend Retail Managers Meetings in the absence of the Store Manager. Product Knowledge - Attend training and stay informed on new products. - Deliver product knowledge to customers and train colleagues. Merchandising - Display products per company policies and maintain high presentation standards. Professional requirements Essential: - Previous retail management experience - Passion to motivate, engage and raise morale - Creativity in ideas to increase footfall and conversion. - Exceptional communication skills - Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction - Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions - Driven to improve conversion and ensure the store and team meet KPIs - Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement. - Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills. - Strong interpersonal skills with the emphasis on building good working relationships. - Commitment to their own development and development of their team. - Self-aware and acknowledges personal areas for improvement and development. - Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines. - Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed. - Flexibility to support team and company in working additional/different hours and at different locations as and when required Preferred: - Previous experience working in retail and/or fashion accessories - Have experience dealing with international customers - Ability to communicate in multiple languages - Previous experience providing training to colleagues - Experience and knowledge of Swatch and Flik Flak products Contact Kevin Charles

The company Vacancy for full-time Retail Sales Advisor Grafton Street Dublin The birth of Swatch began in 1983 with the innovation and revolution of the Swiss Watch market by creating a watch that was affordable, accessible and an expression of who you are from the flick of the wrist, the innovative and exciting new Swatch sparked the remarkable recovery of the Swiss watch industry. Collaborating with artists, using new innovative materials, staying up to date with fashion trends and investing in extreme sports events. This momentum continues on today at Swatch by attracting talented individuals who live and breathe the brand, celebrate in progression and development and delight our customers everyday. Job description We want you to give our customers an exceptional Swatch & Flik Flak experience during their visit to Swatch Stores. Swatch has an exciting opportunity for a Full Time Retail Sales Advisor, to join our team on Grafton Street. Your main activities will be to provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and store objectives. Profile Sales - Greet and serve all customers providing a friendly service and delivering a full and memorable experience - Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary - Ensure good knowledge of all functions of watches and other products - Provide reliable information to customers in all matters relating to sales and customer service. - Help display merchandise as directed - Contribute to the store reaching its monthly, quarterly and annual sales targets - Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store Cash Handling/Payment Transactions - All transactions to be handled in a responsible and secure way - Till functions, cashing up, payments and general duties - Dealing with, and handling of, cash, credits cards and international currency Care of the Store - Ensure the store is kept clean and presentable at all times - Back of house and shop floor are both just as important - Health and Safety aware - Good Visual Merchandising standards Communication - Adhere to company policies and regulations - Attend briefing sessions as directed by your line manager - Can present, and conduct, themselves in a professional manner to both customers and colleagues - Can deal with international customers and familiar with their customs and culture - Can communicate clearly to consumers and colleagues Product Knowledge - Attend regular training days - Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions - Be able to deliver good product knowledge to our customers Other - To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. Professional requirements You will have: Essential - Excellent customer service - Passionate about driving sales - Experience in the Retail Industry - Must have a positive and outgoing outlook - Must enjoy their work and have a natural passion for watches and customer service Preferred - Have experience with luxury watches or jewellery - Be accommodating to shifts, longer trading hours and staying late for events etc - Have experience dealing with international customers - Ability to communicate in other languages for example, Mandarin. Languages English Contact Kevin Charles

About Swatch Group The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. It is the world's largest watchmaking group, and supplies nearly all the components required for the watches sold by its 16 individual brands, including Breguet, Blancpain, OMEGA, Rado, Longines, Tissot, Mido, Swatch and Flik Flak. Swatch Group employs more than 31,000 people worldwide. The Role This role will be responsible for Process (pick & pack) all orders correctly, within set time guidelines Put the label on orders accurately Help in receive and send deliveries The person in this role would need to have the following skills and experience Excellent data entry skills Attention to detail Computer skills (MS Office and SAP) Ability to cope under pressure Flexible Team oriented and able to work with different people Pro-active How to Apply Click APPLY to submit your application.

About Swatch Colorful, happy, loud, shrill and forever re-interpreted in different ways. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world - and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days! Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist. Last year's Omega x Swatch Moonswatch collaboration was labelled by The New York Times as "the watch industry's defining moment of 2022" and the phenomenal September 2023 release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe. This is an exciting senior marketing role in a fast-paced environment with a brand that is white hot and burning with momentum - so if you love a challenge and want to take your career to the next level, this may be the role for you! The Role & Responsibilities As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Retail Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development. Lead by example, being hands on, consistently motivating the team to achieve sales targets Manage team performance, providing coaching and addressing any issues proactively Develop team capabilities through ongoing training and support Ensure compliance with all company and brand policies and procedures Manage staff rosters and oversee Time & Attendance Complete and distribute daily reports to relevant stakeholders Receive and reconcile inventory, reporting discrepancies Conduct regular quality checks on stock and ensure accurate stock handling procedures Support recruitment efforts and interviews Deliver comprehensive inductions and follow-up training for all new hires Ensure customer service standards are consistently met and enhanced Resolve elevated customer complaints with professionalism and care Skills & Experience 3+ years in retail Store Manager role within a high volume store High skill set in driving sales and achieving KPI's Experience with rostering, staff management and other day to day operations Highly developed in customer service Skilled in providing feedback Excellent oral and written communication skills Sound administrative skills and training experience Organised with fantastic time management skills Building and sustaining professional working relationships Strong analytical and problem solving skills Computer literacy skills (Word, Excel, PowerPoint) How to Apply Click APPLY to submit your application.

The company OMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women's watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA's reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry's highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more. Job Scope To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives. Key Responsibilities Sales - Greet and serve all clients providing a friendly service and delivering a full and memorable experience. - Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary. - Ensure good knowledge of all functions of watches and other OMEGA products. - Provide reliable information to clients in all matters relating to sales and customer service. - Help display merchandise as directed. - Contribute to the store reaching its monthly, quarterly and annual sales targets. - Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique. Security - Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. - Maintain/build a general awareness of products and security hot spots. - Follow Company policy and procedures for opening/closing the store. - Maintain correct processing of all deliveries. Cash Handling/Payment Transactions - All transactions to be handled in a responsible and secure way. - Till functions, cashing up, payments and general duties. - Dealing with, and handling of, cash, credits cards. Care of the Store - Ensure the store is kept clean and presentable at all times. - Back of house and shop floor are both just as important. - Health and Safety aware. - Good Visual Merchandising standards. Communication - Adhere to company policies and regulations. - Attend briefing sessions as directed by your line manager. - Can present, and conduct, themselves in a professional manner to both customers and colleagues. - Can deal with international clients and familiar with their customs and culture. - Can communicate clearly to clients and colleagues. Product Knowledge - Attend regular training days. - Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. - Be able to deliver good product knowledge to our customers. Other - To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. Professional requirements - Experience in the Retail Industry at a sales advisor level. - Previous experience from a watch/jewellery, or prestige retail background. - Must have an understanding of luxury retail. - Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer. - Be accommodating to shifts, longer trading hours and staying late for VIP's etc. - Have experience dealing with international customers. - Ability to communicate in other languages for example, Mandarin or Arabic.

The company OMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women's watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA's reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry's highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more. Job Scope To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives. Key Responsibilities Sales - Greet and serve all clients providing a friendly service and delivering a full and memorable experience. - Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary. - Ensure good knowledge of all functions of watches and other OMEGA products. - Provide reliable information to clients in all matters relating to sales and customer service. - Help display merchandise as directed. - Contribute to the store reaching its monthly, quarterly and annual sales targets. - Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique. Security - Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. - Maintain/build a general awareness of products and security hot spots. - Follow Company policy and procedures for opening/closing the store. - Maintain correct processing of all deliveries. Cash Handling/Payment Transactions - All transactions to be handled in a responsible and secure way. - Till functions, cashing up, payments and general duties. - Dealing with, and handling of, cash and credits cards. Care of the Store - Ensure the store is kept clean and presentable at all times. - Back of house and shop floor are both just as important. - Health and Safety aware. - Good Visual Merchandising standards. Communication - Adhere to company policies and regulations. - Attend briefing sessions as directed by your line manager. - Can present, and conduct, themselves in a professional manner to both clients and colleagues. - Can deal with international clients and familiar with their customs and culture. - Can communicate clearly to clients and colleagues. Product Knowledge - Attend regular training days. - Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. - Be able to deliver good product knowledge to our clients. Other - To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. Professional requirements - Experience in the Retail Industry at a sales advisor level. - Previous experience from a watch/jewellery, or prestige retail background. - Must have an understanding of luxury retail. - Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer. - Be accommodating to shifts, longer trading hours and staying late for VIP's etc. - Have experience dealing with international customers. - Ability to communicate in other languages for example, Mandarin or Arabic.

About Tissot Since 1853, Tissot has been at the forefront of Swiss watchmaking, driven by a passion for precision, performance, and innovation. Iconic creations like the Tissot T-Touch and the solar-powered T-Touch Connect Solar reflect our commitment to cutting-edge, sustainable technology and privacy. Trusted by top athletes and events-including the NBA, FIBA, Tour de France, La Vuelta, and MotoGP-our timing systems set the standard in professional sports. Tissot offers both innovative and traditional timepieces for those who value quality, authenticity, and excellence. The Role This role is responsible for being the first point of contact for our Tissot and Mido customers mostly via e-mail. This is a fast paced, multitasking position where no two days are the same. We require a candidate who has excellent communication skills, is passionate about providing high-quality customer service and can act as the voice of the organisation. Responsibility for email inbox, customer care hotline and any other channels dedicated to B2C & B2B inquiries Provide support and comprehensive information related to after sales services, warranty and post warranty terms, repair's, estimations, spare parts availabilities and prices Ensure all emails and calls are answered in conformity with company standards Log and process all customer enquiries ensuring high attention to detail Generate order or repair documentation and match with jobs prior to dispatch Notify clients about possible delays and updates Proactively follow up payment and collection of completed services Ensure deadline and response timeframes are respected at all times Maintain and update customer database ensuring accurate log of details Collaborate and communicate effectively with key stakeholders to assist with efficient query or complaint resolution Skills & Experience People focused individual who enjoys interacting with customers and businesses Experience in fast paced customer enquiry or customer service environment mandatory Active listener with excellent telephone etiquette A work ethic that understands the importance of going above and beyond to satisfy the customer and exceed expectations Excellent data entry, communication and organisation skills Proficient computer skills, SAP/similar ERP system, Salesforce and Microsoft Office Technical knowledge in the watch making or other repair industry is highly beneficial Prior experience in customer care, hospitality or retail industry preferred How to Apply Please click APPLY to submit your application.

The company OMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women's watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA's reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry's highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more. Job Scope This 9-month contract role is a field-based function and requires extensive travelling across the defined region (approx 50 Pos) - To ensure all OMEGA Brand products are displayed at the relevant standard to maximise sales. - Ensure constant brand improvement within the point of sales (POS) by gaining more display space and improving the way products are displayed. - Monitor internet merchandising of the retailers' websites & social media channels. - Support the brand during marketing activities in the POS or related to the POS. Key Tasks Display/Merchandising - Supply the agreed POS with the relevant display material (displays, SIS furniture, signage and clocks as well as all other relevant materials). - Implement in the POS the activities defined by Head Office marketing in order to maximise the brand visibility outside the POS as well as inside the POS in order to sustain the sell-out. - Monitor every POS in terms of OMEGA brand image, competition analysis and stock issues for adequate display of the brand. - Monitor OMEGA image on retailer's website. - Monitor the territory in order to prevent unauthorized usage of the brand. - Inform the Head Office about the evolution of each POS through data and pictorial report. - Give the necessary guidelines to ensure that the brand is correcty displayed. - Actively participate in the creation and implementation of bespoke show windows, liaising with Head Office Marketing. - Monitoring the wear and tear of OMEGA POS material. - Actively communicate with the local TAM about the stock situation of each POS. - Presenting new product launches and collections at the retail level in line with marketing guidelines. - The management of ranges and stock in-store to ensure the proper rotation and visibility to all product lines. - Providing the necessary support at every stage of the process for installing SIS (new or refurbishment) through liaising with the retailer, the brand management, the local contractors and OMEGA HQ. Planning - To ensure the effective running of the active accounts and to maximise the effective hours of available merchandising time. Administration - Maintain up-to-date filing systems and completion of report forms Communication - To build a complete knowledge and understanding of all retailers within the territory, including sales performance, stock holding and competitor activity. - To build close working relationships with the Head of Marketing, Brand Manager, and all members of the OMEGA Brand teams to maximise opportunities and ensure regular communication regarding the situation of every retailer. - Feedback on market and competitor information consistently and regularly. - Highlight stock and product issues to relevant departments. Competitor Activity - Maximise OMEGA brand display opportunities versus the competition. - Ensure all relevant competitor activity and information is passed to Head Office. Promotional Activity - Support new store openings and attending customers events if necessary. Professional requirements Key Requirements - Self-motivation and excellent attention to detail. Proven creativity would be an asset. - Having previous experience in a similar role within the retail sector. - Demonstrating excellent communication skills at all levels to deal with your customer base. - Good IT knowledge. - Results and customer-oriented. - Negotiation skills - Flexible and Pro-active - Manage to work in a fast and dynamic business context - Willing to work with extensive traveling, mainly by driving. - With valid driving license.

The company OMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women's watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA's reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry's highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more. Job Scope Main Function To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all OMEGA products to end consumers. Meeting all sales targets and Boutique objectives. Key Responsibilities Sales Greet and serve all customers, providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other OMEGA products. Provide reliable information to customers in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique. Security Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries. Cash Handling/Payment Transactions All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of cash and credits cards. Care of the Store Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware. Good Visual Merchandising standards. Communication Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Can present, and conduct, themselves in a professional manner to both customers and colleagues. Can deal with international customers and familiar with their customs and culture. Can communicate clearly to consumers and colleagues. Product Knowledge Attend regular training days. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our customers. Other To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. Professional requirements Key Requirements Experience in the Retail Industry at a sales advisor level. Previous experience from a watch/jewellery, or prestige retail back ground. Must demonstrate strong understanding of luxury retail. Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer. Be accommodating to shifts, longer trading hours and staying late for VIP's etc. Have experience dealing with international customers. Ability to communicate in other languages for example, Mandarin or Arabic.

The company The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands. Job description Sales Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other products. Provide reliable information to customers in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store. Security Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries. Cash Handling/Payment Transactions All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credits cards and international currency. Care of the Store Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware. Good Visual Merchandising standards. Communication Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. Be familiar with international customers customs and culture. Product Knowledge Attend regular training days. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our customers. Other To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. Profile Essential - Positive and outgoing with the ability to naturally converse with customers - Passionate about providing exceptional customer service, committed to understanding a customer's needs/expectations with a strong desire to exceed them - Adaptable with the ability to build strong working relationships within small teams - Excited to learn about Swatch products and gain a technical understanding of our ranges Preferred - Have experience within retail and/or fashion accessories - Be accommodating to shifts, longer trading hours and staying late for events etc. - Have experience dealing with international customers - Ability to communicate in multiple languages - Commercial focus with a desire to exceed KPIs Contact Kevin Charles

Job description - Unpack incoming deliveries of parts and components, inspecting them for accuracy, quality, and damage. Ensure that the correct quantity and type of parts are received according to the delivery documentation and order specifications. Report any discrepancies or damaged goods to the Supervisor for further action. - Support inventory control by maintaining accurate records of parts and components. Regularly monitor stock levels and location assignments to ensure all parts are correctly stored and easily accessible for picking. Accurately document all parts movements, including receipts, returns, and transfers, into the inventory management system. Ensure all records are up-to-date and compliant with operational standards. - Accurately pick and prepare parts required for internal repair and servicing work, as well as for authorised external customers, ensuring adherence to brand-specific requirements and SLAs. Work flexibly with different brands, adapting to their individual needs and operational processes. - Assist with cycle counts and stock audits, ensuring the accuracy of the stock database. Participate in regular stock counts and work closely with the Supervisor to reconcile any discrepancies, taking action to resolve issues promptly and prevent inventory inaccuracies. - Ensure that all parts and components are correctly logged upon receipt and stored in the appropriate locations in preparation for picking. Maintain an organised and tidy storage area to facilitate quick and accurate retrieval of parts. - Adapt to different brand requirements for picking and dispatching parts, ensuring the correct processes and quality standards are adhered to. Understand and follow the specific guidelines of each brand to meet their unique service level agreements and quality expectations. - Act as a point of contact for the CS Technical Operations, providing support for material-related queries and ensuring that parts are available when needed. Communicate any stock shortages or delays to the relevant stakeholders. - Follow brand policies and guidelines when processing returns. Ensure that returned parts are handled in accordance with company procedures and that return documentation is completed accurately. - Ensure that all work is carried out in compliance with health, safety, and environmental regulations. Maintain a safe and clean working environment to support both operational efficiency and the wellbeing of team members. Profile - Proven experience in warehouse or storekeeping, ideally within a customer service or technical parts environment. - Strong organisational skills with the ability to manage multiple tasks and priorities. - Attention to detail and levels of concentration, with the ability to maintain a high degree of accuracy in handling parts and components. - Good IT skills. - Ability to work effectively in a team, as well as independently. - Good communication skills to support internal teams and external partners. - Basic understanding of health and safety standards in a warehouse environment. Professional requirements - Experience working in a parts storekeeping role, preferably in the luxury watch or technical industries. - Familiarity with inventory management software or systems (e.g., SAP, Oracle). - Ability to handle high-pressure situations while maintaining accuracy and quality. - Previous experience working with external customers or authorised partners. - Knowledge of repair processes and spare parts requirements in the watch or technical services industry.

The company The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands. Job description Sales Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other products. Provide reliable information to customers in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store. Security Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries. Cash Handling/Payment Transactions All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credits cards and international currency. Care of the Store Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware. Good Visual Merchandising standards. Communication Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. Be familiar with international customers customs and culture. Product Knowledge Attend regular training days. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our customers. Other To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. Profile Essential - Positive and outgoing with the ability to naturally converse with customers - Passionate about providing exceptional customer service, committed to understanding a customer's needs/expectations with a strong desire to exceed them - Adaptable with the ability to build strong working relationships within small teams - Excited to learn about Swatch products and gain a technical understanding of our ranges Preferred - Have experience within retail and/or fashion accessories - Be accommodating to shifts, longer trading hours and staying late for events etc. - Have experience dealing with international customers - Ability to communicate in multiple languages - Commercial focus with a desire to exceed KPIs Contact Kevin Charles

The company Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlets villages in Europe and Asia, where it offers a unique shopping experience in the field of watches. Job description Sales Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other products. Provide reliable information to customers in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique. Security Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries. Cash Handling/Payment Transactions All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credits cards and international currency. Care of the Store Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware. Good Visual Merchandising standards. Communication Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Can present, and conduct, themselves in a professional manner to both customers and colleagues. Can deal with international customers and familiar with their customs and culture. Can communicate clearly to consumers and colleagues. Product Knowledge Attend regular training days. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our customers. Other To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. Essential Experience in the Retail Industry at a sales advisor level. Preferably from a watch/jewellery, or prestige retail background. Must have an understanding of luxury retail. Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer. Be accommodating to shifts, longer trading hours and staying late for VIP's etc. Have experience dealing with international customers. Ability to communicate in other languages including Mandarin / Arabic. Profile Objectives: To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and Boutique objectives. This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Ltd to periodically examine employees' job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR Manager at your annual appraisal.

The company Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlets villages in Europe and Asia, where it offers a unique shopping experience in the field of watches. Job description Sales Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other products. Provide reliable information to customers in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique. Security Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries. Cash Handling/Payment Transactions All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credits cards and international currency. Care of the Store Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware. Good Visual Merchandising standards. Communication Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Can present, and conduct, themselves in a professional manner to both customers and colleagues. Can deal with international customers and familiar with their customs and culture. Can communicate clearly to consumers and colleagues. Product Knowledge Attend regular training days. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our customers. Other To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. Essential Experience in the Retail Industry at a sales advisor level. Preferably from a watch/jewellery, or prestige retail background. Must have an understanding of luxury retail. Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer. Be accommodating to shifts, longer trading hours and staying late for VIP's etc. Have experience dealing with international customers. Ability to communicate in other languages including Mandarin / Arabic. Profile Objectives: To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and Boutique objectives. This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Ltd to periodically examine employees' job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR Manager at your annual appraisal.

The company The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group's production companies also supply movements and components to third-party watchmakers. The Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer's wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33,500 people in over 50 countries. Job description Essential Passionate to lead, motivate and engage a team Driven to improve conversion and ensure the store and team meet KPIs Enjoys developing team members, with the ability to provide constructive and positive feedback Passionate about providing the highest level of customer experience, leading by example for other team members Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvement Sales Greet and serve all customers providing a fast friendly service. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other Swatch products. Provide reliable information to customers in all matters relating to guaranteed and after sales service. Help display merchandise as directed. Contribute to the store reaching its monthly sales targets. Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required Security Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. All transactions to be handled in a responsible and secure way Reporting Accurate reporting of all administration and stock control. Collation of sales figures. Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manage Ensure the store is kept clean and presentable at all times. Delegate tasks to colleagues to ensure productivity during peak trade Communication Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Hold briefing sessions in the absence of the Store Manager or Assistant Manager. Confident to communicate at all levels, within the Store and with the wider Swatch Group teams Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. Be familiar with international customer's customs and culture. Product Knowledge Attend regular training programmes. Confidently deliver product knowledge and train colleagues on upcoming collections Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our customers. Other To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business Assist the store management team to lead and inspire your colleagues.Ensure service standards and behaviors are in line with training and Swatch guidelines at all times. Profile Preferred Previous experience in retail and/or fashion accessories Have experience dealing with international customers Ability to communicate in multiple languages Previous Supervisory experience Languages English Contact Kevin Charles

The company The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands. Job description Exciting Opportunity Alert! we have recently opened a store in the heart of Cardiff, and we're on the lookout for enthusiastic Retail Sales Advisors to join our team. If you're passionate about delivering exceptional customer service, thrive in a fast-paced retail environment, and love the buzz of a new store launch, this is your chance to shine. Be part of something special from day one and help us make our mark in Cardiff! Profile Sales - Greet and serve all customers providing a fast friendly service. - Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. -Ensure good knowledge of all functions of watches and other Swatch products. - Provide reliable information to customers in all matters relating to guaranteed and after sales service. - Help display merchandise as directed. - Contribute to the store reaching its monthly sales targets. - Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required Security - Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till. - Maintain/build a general awareness of products and security hot spots. - Follow Company policy and procedures for opening/closing the store. - All transactions to be handled in a responsible and secure way Reporting - Accurate reporting of all administration and stock control. - Collation of sales figures. - Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager Care of the Store - Ensure the store is kept clean and presentable at all times. - Delegate tasks to colleagues to ensure productivity during peak trade Communication - Adhere to company policies and regulations. - Attend briefing sessions as directed by your line manager. - Hold briefing sessions in the absence of the Store Manager or Assistant Manager. - Confident to communicate at all levels, within the Store and with the wider Swatch Group teams - Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. - Be familiar with international customer's customs and culture. Product Knowledge - Attend regular training programmes. - Confidently deliver product knowledge and train colleagues on upcoming collections - Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. - Be able to deliver good product knowledge to our customers. Other - To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. - As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business - Assist the store management team to lead and inspire your colleagues. - Ensure service standards and behaviour's are in line with training and Swatch guidelines at all times. Professional requirements Essential - Passionate to lead, motivate and engage a team - Driven to improve conversion and ensure the store and team meet KPIs - Enjoys developing team members, with the ability to provide constructive and positive feedback - Passionate about providing the highest level of customer experience, leading by example for other team members - Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements Preferred - Previous experience in retail and/or fashion accessories - Have experience dealing with international customers - Ability to communicate in multiple languages - Previous Supervisory experience Contact Kevin Charles

The company TISSOT Tissot, watchmakers blending tradition and pioneering spirit since 1853, nestled in the Swiss mountains of Le Locle. Tissot crafts watches that become the storytellers of life's voyage: it's not just the destination that matters, but the importance of the path filled with significant milestones and unforgettable memories. The brand's ambassadors, including American basketball star Damian Lillard, Italian motorcycling sensation Enea Bastianini, Slovenian cyclist Primo Rogli , and Chinese Actors Liu Yifei and Simon Gong exemplify the hours of dedication preceding one's excellence. On a broader stage, Tissot also partners with the NBA, MotoGPTM, and the Tour de France as their Official Timekeeper. Discover Tissot's collections: T-Touch, PRX, Chemin des Tourelles. Every Swiss timepiece crafted embodies a fusion of heritage and innovation, and while priced accessibly, stands as an enduring legacy defying the constraints of time. Going beyond watchmaking and timekeeping, Tissot accompanies individuals in every moment, celebrating not only the achievements, but the journey itself. Job description Marketing Logging invoices and reconciling with the Accounts department Ordering and proof reading all advertising copy requests by sourcing all information, requesting creative from HQ & supplying to the relevant titles, once approval has been given. Communication Maintaining effective Customer Relationship Management by assisting enquiries from all retailers and private customers Ensure that all retailers are kept up to date with current and new products launches as well as relevant support sales material (Master catalogue, etc) Organise mailing to both retailers and end-consumers (i.e. Catalogues updates) Liaise with Head Office when necessary to source material appropriate for the UK Maintain all Customer databases Responsible for keeping updated records of competitor distribution activity Manage the Audio-Visual library Send out catalogues upon requests from customers on a daily/weekly basis Point of Sale Liaise with relevant parties during opening of new accounts Place POS order requests from retailers Prepare and maintain POS stock control budget Ensure sufficient POS stocks are maintained in warehouse Manage POS requests in line with available budget Arrange for the effective distribution of marketing materials Production of any local POS, managing the process from obtaining quotes. Logistics Monitor and re-order UK watch stock on a monthly basis by brand to the agreed level Monitor and maintain all direct stock related to POS watches (ie: Box, warranty, instruction book) Raise all necessary sales orders on SAP and purchase orders though Madeira Liaison between SGUK and Switzerland and occasionally other international Swatch Group subsidiaries regarding POS and stock information. E-Commerce Support the E-Commerce executive with customer enquiries Plus any additional ad-hoc duties, this list is not exhaustive. Profile Key Skills The ideal candidate would be an organised and experienced Administrator / Admin Assistant, with experience providing high quality administrative support in various long-term roles. Administration experience, gained within a commercial environment Superb interpersonal and communication skills Organised and dedicated The candidate will be able to demonstrate effective time management skills and the ability to prioritise a varied workload appropriately, plus an excellent eye for detail and a methodical and professional approach. A good level of computer literacy, including proficiency using MS Excel, Word, PowerPoint and Outlook, SAP Experience of working in an advertising, marketing or communications organisation would be desirable. Languages English (verbal and written)

About the Brand OMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women's watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA's reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry's highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more. Scope of the Job To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all OMEGA products to end consumers. Meeting all sales targets and Boutique objectives. Your Key responsibilities Key Responsibilities Management - To assist the management team in training, supervising and motivating employees - Plan, organise and prioritise yourself and the team to optimise usage of available time. - Deliver high customer service within the team. - Motivate and develop team performance. - Assist in ad-hoc managerial tasks as required. Sales - Greet and serve all customers providing a friendly service and delivering a full and memorable experience. - Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. - Ensure good knowledge of all functions of watches and other OMEGA products. - Provide reliable information to customers in all matters relating to sales and customer service. - Help display merchandise as directed. - Contribute to the store reaching its monthly, quarterly and annual sales targets. - Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique. Security -Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. - Maintain/build a general awareness of products and security hot spots. - Follow Company policy and procedures for opening/closing the store. - Maintain correct processing of all deliveries. Care of the Boutique - Ensure the store is kept clean and presentable at all times. - Back of house and shop floor are both just as important. - Health and Safety aware. - Good Visual Merchandising standards and align with the Company policies and prcoedure. Communication -Adhere to company policies and regulations. - Attend briefing sessions as directed by your line manager. - Can present, and conduct, themselves in a professional manner to both customers and colleagues. - Can deal with international customers and familiar with their customs and culture. - Can communicate clearly to consumers and colleagues. Product Knowledge - Attend regular training days. - Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. - Be able to deliver good product knowledge to our customers. Other - To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. - To entertain clients and guests within the boutique and external environment. Professional requirements - Proven experience in the Retail Industry at a sales advisor level. - Previous experience with watches/jewellery, or a prestigious retail background. - Must demonstrate good understanding of luxury retail. - Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer. - Be accommodating to shifts, longer trading hours and staying late for VIP's etc. - Have experience dealing with international customers. - Ability to communicate in other languages for example, Mandarin or Arabic. For those candidates with lesser experience, we may consider Retail Sales Advisor if you have been working in luxury retail.