SAMSONITE careers

Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales. Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures. Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication. Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquires in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquires/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Store Supervisor (24 hours per week) Location: Samsonite Bicester Store, 112 Pingle Dr, Bicester OX26 6EU Required: Immediately Job Purpose The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets. The Store Supervisor includes but is not limited to the following major accountabilities: Store Performance and Analysis: Has awareness of every communication and instruction sent to the store. Is aware of store budget and targets and has a good understanding of KPI's. Reports any information that can contribute to the success of the store. Customer service: Applies the 4 mandatory selling standards with each and every customer. Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. Uses up-to-date technical product knowledge to generate sales. Actively builds customer loyalty encourages personal trade. Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile. Exceeds the company target Mystery Shopping results (75%). Reflects the values of the brand and demonstrates passion for the brand. Human Resources Management Assists in training, coaching, motivating, developing and retaining staff. Assists in developing team spirit. Stock management: Assists in managing stock. Ensures correct pricing of products displayed on the shop floor. Minimizes losses to achieve the company shrinkage target below 0.5%. Assists in inputting and planning all stock movement and coordinates with the central retail team (FP: Adherence and upkeep of set store profile, FPS: input with RM about stock profile) Operations: Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc. Completes and maintains all required paperwork meeting the required deadlines. Maintains permanent store cleanliness, appearance to offer a customer friendly environment. Performs all reasonably relevant duties that are requested by the Store Manager. If applicable, observes specific local requirements relating to the trading environment. Actively participates and attends appropriate training as and when required. Merchandising, Marketing & Promotions Maintains store and window presentation and visual merchandising in accordance with defined standards. Has awareness of current promotions. Communication Communicates in a clear, polite, courteous and understandable manner and listens to others. Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager. Complies with personnel dress code and grooming in line with company policy. Acts as an Ambassador of the Company and of the Company's Brands Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Reporting line The Store Supervisor is reporting to the Store Manager/the Assistant Store Manager Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Flexibility

Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures. Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication. Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: 2 x Part time Sales Advisor/Key Holder (12 hours per week) Location: Samsonite Swindon store, Designer Outlet, Unit 3 Kemble Dr, Swindon SN2 2DY Availability: As soon as possible Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Supervisor (32 hours per week). Location: Samsonite Store, Designer Outlet Cheshire Oaks, Kinsey Rd, Ellesmere Port CH65 9JJ Availability: Immediately Job Purpose The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets. The Store Supervisor includes but is not limited to the following major accountabilities: Store Performance and Analysis: Has awareness of every communication and instruction sent to the store. Is aware of store budget and targets and has a good understanding of KPI's. Reports any information that can contribute to the success of the store. Customer service: Applies the 4 mandatory selling standards with each and every customer. Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. Uses up-to-date technical product knowledge to generate sales. Actively builds customer loyalty encourages personal trade. Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile. Exceeds the company target Mystery Shopping results (75%). Reflects the values of the brand and demonstrates passion for the brand. Human Resources Management Assists in training, coaching, motivating, developing and retaining staff. Assists in developing team spirit. Stock management: Assists in managing stock. Ensures correct pricing of products displayed on the shop floor. Minimizes losses to achieve the company shrinkage target below 0.5%. Assists in inputting and planning all stock movement and coordinates with the central retail team. Operations: Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc. Completes and maintains all required paperwork meeting the required deadlines. Maintains permanent store cleanliness, appearance to offer a customer friendly environment. Performs all reasonably relevant duties that are requested by the Store Manager. If applicable, observes specific local requirements relating to the trading environment. Actively participates and attends appropriate training as and when required. Merchandising, Marketing & Promotions Maintains store and window presentation and visual merchandising in accordance with defined standards. Has awareness of current promotions. Communication Communicates in a clear, polite, courteous and understandable manner and listens to others. Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager. Complies with personnel dress code and grooming in line with company policy. Acts as an Ambassador of the Company and of the Company's Brands Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Reporting line The Store Supervisor is reporting to the Store Manager/the Assistant Store Manager Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Flexibility

Position: Part-Time Sales Advisor (20 hours per week). Location: Samsonite, Bicester Village, 112 Pingle Dr, Bicester OX26 6EU Availability : June 2025 Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales · Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. · Introduce selling benefits and various features of merchandise range. · Maximise sales through detailed product knowledge and add on sales · Be knowledgeable about store layout, products and stock availability. · Deal with customers in a cheerful, polite and efficient way, always considering their needs. · Handle customer complaints and phone queries tactfully in line with Company Policy. · Process transactions in an efficient and professional manner always adhering to Company Procedures. · Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. · Maintain awareness of sales promotions, incentives and product brochures · Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising · Process deliveries and communicate any discrepancies under and over in an efficient manner. · Ensure backup stock and stockrooms are kept in order. · Be knowledgeable of all products (current and new) and selling benefits. · Assist in layouts and maintenance of merchandising and internal displays. · Read and action relevant Head Office communication · Assist in stock counts as directed by Store Manager. Security · To ensure that any security issues are acted upon where possible and reported to Management. · To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping · Maintain high standards at all times within the branch. · Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties · Handle telephone enquires in a polite, helpful and efficient manner; and ensure all messages are communicated. · Ensure all customer enquires/orders are communicated to Head Office in accordance with Company Procedures. · Open and close the store following Company Procedures. · Carry out stock and personnel administration as directed by Management. Attendance · To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. · If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. · If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. · Any LOSS of business time must be made up and discussed with manager. · To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. · To adhere to company attendance policy Appearance · Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety · Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. · Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Sales Advisor (Part time 16 hours per week). Location: Samsonite Westfield Store, Unit 1208, London W12 7HT Availability: Immediately Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Who we are: Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners. Why you'll love working here: Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based. Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day. Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. What we value: At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation. Position: Repair Studio Assistant - 40 hours per week + bonus Location: Samsonite Store, 285 Oxford St, London W1C 2DW Availability: May/June 2025 Repair Studio Assistant Are you looking to join a fun fast paced sales environment? Samsonite have a fantastic opportunity for you to join their worldwide leading luggage and accessory brand. The role is a great mix of commercial, operational and customer service, we are looking for a confident, charismatic, self-motivated individual who thrives in a fast-paced environment. About Us: Throughout our 110+ year history, we have been resolutely focused on innovation, design and have been the industry leader in the use of new materials. Our values are guided by our company motto "Do unto others as you would have them do unto you" which incapsulates our core values: Entrepreneurialism, Openness, Partnership, Integrity, Family Feeling. Building on our enduring values and our heritage of innovation, quality, and durability, we have now set out our vision to become the most sustainable lifestyle bag and travel luggage company in the world. Responsibilities: Engages with the team and drives teamwork. Exhibits exceptional customer service with a solution orientated mindset. Assess and diagnose suitcase issues promptly and accurately. Perform efficient and high-quality repairs. Maintain a net and organised workspace. Stay up-to-date on new industry trends and suitcase technologies Communicate politely and clearly with customers that come to the repair studio and those who call or message. Preferred Skills & Qualities: Flexible availability Positive can-do attitude. Confident using Microsoft Teams and what's app business. Patient and able to work under pressure. Skills required: Previous experience in retail. Excellent people skills. Team player and motivator. Target driven. Brand sensibility Good command of English Flexibility. Productive during downtime. Ability to work under pressure. Ability to withstand constant standing, bending, and frequent lifting of luggage, up to 15kg per item. (Adhere to manual lifting procedure.) Computer literate.

Vacancy: 2 x Part time Sales Advisor, 4 hour contract. Location: Samsonite, Designer Outlet Cheshire Oaks, Unit 8 Kinsey Rd, Ellesmere Port CH65 9JJ Availability: Immediately Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.caton Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales · Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. · Introduce selling benefits and various features of merchandise range. · Maximise sales through detailed product knowledge and add on sales · Be knowledgeable about store layout, products and stock availability. · Deal with customers in a cheerful, polite and efficient way, always considering their needs. · Handle customer complaints and phone queries tactfully in line with Company Policy. · Process transactions in an efficient and professional manner always adhering to Company Procedures. · Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. · Maintain awareness of sales promotions, incentives and product brochures · Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising · Process deliveries and communicate any discrepancies under and over in an efficient manner. · Ensure backup stock and stockrooms are kept in order. · Be knowledgeable of all products (current and new) and selling benefits. · Assist in layouts and maintenance of merchandising and internal displays. · Read and action relevant Head Office communication · Assist in stock counts as directed by Store Manager. Security · To ensure that any security issues are acted upon where possible and reported to Management. · To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping · Maintain high standards at all times within the branch. · Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties · Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. · Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. · Open and close the store following Company Procedures. · Carry out stock and personnel administration as directed by Management. Attendance · To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. · If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. · If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. · Any LOSS of business time must be made up and discussed with manager. · To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. · To adhere to company attendance policy Appearance · Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety · Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. · Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Part time Sales Advisor (16 hours per week) Location: Samsonite Swindon Store, Designer Outlet Swindon, Kemble Dr, Swindon SN2 2DY Availability: As soon as possible Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Sales Advisor (5 hours per week + Overtime) Location: Samsonite Store, Designer Outlet Ashford, Unit 11 Kimberley Way, Ashford TN24 0SD Availability: Immediately Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Sales Advisor (4 hours per week + Overtime) Location: Samsonite Store, Cotswold Designer Outlet, Unit 37, Platinum Dr, Tewkesbury GL20 7FY, Availability: May 2025 (New store opening) Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Store Supervisor (32 hours per week) Location: Samsonite Store, Cotswold Designer Outlet, Unit 37, Platinum Dr, Tewkesbury GL20 7FY, Availability: May 2025 (New store opening) Job Purpose The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets. The Store Supervisor includes but is not limited to the following major accountabilities: Store Performance and Analysis: Has awareness of every communication and instruction sent to the store. Is aware of store budget and targets and has a good understanding of KPI's. Reports any information that can contribute to the success of the store. Customer service: Applies the 4 mandatory selling standards with each and every customer. Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. Uses up-to-date technical product knowledge to generate sales. Actively builds customer loyalty encourages personal trade. Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile. Exceeds the company target Mystery Shopping results (75%). Reflects the values of the brand and demonstrates passion for the brand. Human Resources Management Assists in training, coaching, motivating, developing and retaining staff. Assists in developing team spirit. Stock management: Assists in managing stock. Ensures correct pricing of products displayed on the shop floor. Minimizes losses to achieve the company shrinkage target below 0.5%. Assists in inputting and planning all stock movement and coordinates with the central retail team. Operations: Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc. Completes and maintains all required paperwork meeting the required deadlines. Maintains permanent store cleanliness, appearance to offer a customer friendly environment. Performs all reasonably relevant duties that are requested by the Store Manager. If applicable, observes specific local requirements relating to the trading environment. Actively participates and attends appropriate training as and when required. Merchandising, Marketing & Promotions Maintains store and window presentation and visual merchandising in accordance with defined standards. Has awareness of current promotions. Communication Communicates in a clear, polite, courteous and understandable manner and listens to others. Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager. Complies with personnel dress code and grooming in line with company policy. Acts as an Ambassador of the Company and of the Company's Brands Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Reporting line The Store Superivor/1st Sales Assistant is reporting to the Store Manager/the Assistant Store Manager Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Flexibility

Position: Part-time Sales Advisor (32 hours per week) Location: Samsonite Store, 285 Oxford Street, London W1C 2DW Availability: April 2025 Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Sales Advisor (8 hours per week) Location: Samsonite Store, Cotswold Designer Outlet, Unit 37, Platinum Dr, Tewkesbury GL20 7FY, Availability: May 2025 (New store opening) Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Sales Advisor (16 hours per week) Location: Samsonite Store, Cotswold Designer Outlet, Unit 37, Platinum Dr, Tewkesbury GL20 7FY, Availability: May 2025 (New store opening) Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Assistant Store Manager (40 hours per week) Location: Samsonite Store, Cotswold Designer Outlet, Unit 37, Platinum Dr, Tewkesbury GL20 7FY, Availability: May 2025 (New store opening) Job Purpose Assists the store Manager in co-ordinating the daily operations of the store and the daily activities of the sales team. Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times; in order to maximise sales and profitability. Maintain high standards in all spheres of responsibility within the branch. Contribute to the smooth running of the branch by supervising shop floor activities, administration, and staff development with Store Manager. Work jointly with the Manager to implement Company Policies and Procedures. Run the store in the absence of the Manager. Principal Accountabilities Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales. Be knowledgeable about store layout, products and stock availability. Deal with customers in a polite and efficient way, always considering their needs. Handle customer complaints tactfully, always adhering to company policy. Process transactions in an efficient and professional manner in line with Company Procedures. Process refunds and exchanges in line with company procedures. Be fully aware of Samsonite after sales service, supplier's warranties and areas covered. Ensure staff are fully conversant with sales promotions, incentives and product brochures. Monitor the activities of staff on the shop floor to ensure customers receive exceptional service and all Company Procedures are followed. To be aware of all sales figures and targets on a daily/weekly/period basis. Communicate to the Area Manager and Store Manager any factors affecting local trading conditions. Enforce excellent customer service through the emphasis on client books, attention to customers and development of staff. Communicate to the Manager/Area Manager any factors affecting local trading conditions. Stock/ Merchandising Process deliveries and communicate any errors in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Design and arrange store displays to attract customers. Maintain a neat, clean and well-organised shopping environment. Implement correct usage of interior signage. Process returns in accordance with Company Procedures. Read and action relevant Head Office communication. Carry out stock counts as directed. Assist in the management and control of stock. Liase with Management and Head Office departments to ensure stock packages are maintained. Personnel Communicate in a professional manner with staff at all levels. Assist in the management and allocation of daily work, ensuring tasks are fully completed and high standards are maintained. Assist management in training, developing, organising and leading the Sales team. Develop and motivate the team through regular training, assessment and promotion. Assist in review/disciplinary meetings with Store Manager. To ensure welfare of all members of staff in relation to working conditions. Ensure any store problems are communicated to Store Manager. Communication Report and communicate information concerning personnel, merchandise and operations on a regular basis to Store Manager. Actively participate in monthly staff meetings for the purpose of discussing salesmanship principles, policy implementation changes, merchandise, etc, and to encourage an exchange of information and ideas. Report merchandise status - fast sellers, slow sellers, deficiencies, buying trends, etc. to the Store Manager on a regular basis. Offer this information during an Area Manager or Head Office visit. Operation /Administrative Duties Open and close the store following company procedures. Report any late openings to the Area Manager. Operate daily banking procedures ensuring all relevant administration is always up to date. Carry out stock and personnel administration and ensure a timely despatch. Handle telephone enquiries in a polite, helpful and efficient manner. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Complete regular audits as per Company Policy. Security Ensure the safe is locked and secure at all times. Ensure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions. To ensure that any security issues are acted upon where possible and reported to Management. Work with Store Manager to identify and address any all issues with regard to external and internal losses. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards within the branch. Ensure that cleaning is carried out daily and look after all fixture fittings and stock Ensure all equipment is maintained to required standards. Attendance To report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store Manager at the earliest opportunity to allow for any alternative arrangements to be made. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Ensure that your team meets the dress code and appropriately represents the Company at all times. To ensure a copy of the dress policy is discussed and hand delivered to each employee Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Check First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required Constant standing, bending, frequent lifting of luggage up to 15 kilos Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Management skills Target driven Planning skills Brand sensibility Good command of English Flexibility

Position: Sales Advisor/Key Holder (24 hours per week) Location: Samsonite Store, Cotswold Designer Outlet, Unit 37, Platinum Dr, Tewkesbury GL20 7FY, Availability: May 2025 (New store opening) Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Part time Sales Advisor/Key Holder (8 hours per week + Overtime) Location: Samsonite, Gunwharf Quays Outlet store, Unit R16, Portsmouth PO1 3TZ Availability: As soon as possible Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Sales Advisor - 8 hours per week Location: Samsonite Store, Gunwharf Quays, Unit R16, Portsmouth PO1 3TZ Availability: Immediately Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Part time Sales Advisor (8 hours per week) Location: Samsonite, Westfield Shopping Centre - Unit 1208, London W12 7HT Availability: As soon as possible Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Sales Advisor - 24 hours per week Location: Samsonite Store, Westfield Shopping Centre - Unit 1208, London W12 7HT Availability: Immediately Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

POSITION: Store Supervisor (40 hours per week) STORE LOCATION: Samsonite Bicester Village Store, 112 Pingle Dr, Bicester OX26 6EU AVAILABILITY: Immediately Job Purpose The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets. The Store Supervisor includes but is not limited to the following major accountabilities: Store Performance and Analysis: Has awareness of every communication and instruction sent to the store. Is aware of store budget and targets and has a good understanding of KPI's. Reports any information that can contribute to the success of the store. Customer service: Applies the 4 mandatory selling standards with each and every customer. Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. Uses up-to-date technical product knowledge to generate sales. Actively builds customer loyalty encourages personal trade. Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile. Exceeds the company target Mystery Shopping results (75%). Reflects the values of the brand and demonstrates passion for the brand. Human Resources Management Assists in training, coaching, motivating, developing and retaining staff. Assists in developing team spirit. Stock management: Assists in managing stock. Ensures correct pricing of products displayed on the shop floor. Minimizes losses to achieve the company shrinkage target below 0.5%. Assists in inputting and planning all stock movement and coordinates with the central retail team. (FP: Adherence and upkeep of set store profile, FPS: input with RM about stock profile) Operations: Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc. Completes and maintains all required paperwork meeting the required deadlines. Maintains permanent store cleanliness, appearance to offer a customer friendly environment. Performs all reasonably relevant duties that are requested by the Store Manager. If applicable, observes specific local requirements relating to the trading environment. Actively participates and attends appropriate training as and when required. Merchandising, Marketing & Promotions Maintains store and window presentation and visual merchandising in accordance with defined standards. Has awareness of current promotions. Communication Communicates in a clear, polite, courteous and understandable manner and listens to others. Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager. Complies with personnel dress code and grooming in line with company policy. Acts as an Ambassador of the Company and of the Company's Brands Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Reporting line The Store Supervisor is reporting to the Store Manager/the Assistant Store Manager Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Flexibility

SAMSONITE OXFORD STREET, We currently have a 24 hours vacancy in our store. Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales · Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. · Introduce selling benefits and various features of merchandise range. · Maximise sales through detailed product knowledge and add on sales · Be knowledgeable about store layout, products and stock availability. · Deal with customers in a cheerful, polite and efficient way, always considering their needs. · Handle customer complaints and phone queries tactfully in line with Company Policy. · Process transactions in an efficient and professional manner always adhering to Company Procedures. · Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. · Maintain awareness of sales promotions, incentives and product brochures · Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising · Process deliveries and communicate any discrepancies under and over in an efficient manner. · Ensure backup stock and stockrooms are kept in order. · Be knowledgeable of all products (current and new) and selling benefits. · Assist in layouts and maintenance of merchandising and internal displays. · Read and action relevant Head Office communication · Assist in stock counts as directed by Store Manager. Security · To ensure that any security issues are acted upon where possible and reported to Management. · To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping · Maintain high standards at all times within the branch. · Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties · Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. · Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. · Open and close the store following Company Procedures. · Carry out stock and personnel administration as directed by Management. Attendance · To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. · If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. · If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. · Any LOSS of business time must be made up and discussed with manager. · To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. · To adhere to company attendance policy Appearance · Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety · Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. · Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

We are currently recruiting for a full time Assistant Store Manager. Job Purpose Assists the store Manager in co-ordinating the daily operations of the store and the daily activities of the sales team. Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times; in order to maximise sales and profitability. Maintain high standards in all spheres of responsibility within the branch. Contribute to the smooth running of the branch by supervising shop floor activities, administration, and staff development with Store Manager. Work jointly with the Manager to implement Company Policies and Procedures. Run the store in the absence of the Manager. Principal Accountabilities Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales. Be knowledgeable about store layout, products and stock availability. Deal with customers in a polite and efficient way, always considering their needs. Handle customer complaints tactfully, always adhering to company policy. Process transactions in an efficient and professional manner in line with Company Procedures. Process refunds and exchanges in line with company procedures. Be fully aware of Samsonite after sales service, supplier's warranties and areas covered. Ensure staff are fully conversant with sales promotions, incentives and product brochures. Monitor the activities of staff on the shop floor to ensure customers receive exceptional service and all Company Procedures are followed. To be aware of all sales figures and targets on a daily/weekly/period basis. Communicate to the Area Manager and Store Manager any factors affecting local trading conditions. Enforce excellent customer service through the emphasis on client books, attention to customers and development of staff. Communicate to the Manager/Area Manager any factors affecting local trading conditions. Stock/ Merchandising Process deliveries and communicate any errors in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Design and arrange store displays to attract customers. Maintain a neat, clean and well-organised shopping environment. Implement correct usage of interior signage. Process returns in accordance with Company Procedures. Read and action relevant Head Office communication. Carry out stock counts as directed. Assist in the management and control of stock. Liase with Management and Head Office departments to ensure stock packages are maintained. Personnel Communicate in a professional manner with staff at all levels. Assist in the management and allocation of daily work, ensuring tasks are fully completed and high standards are maintained. Assist management in training, developing, organising and leading the Sales team. Develop and motivate the team through regular training, assessment and promotion. Assist in review/disciplinary meetings with Store Manager. To ensure welfare of all members of staff in relation to working conditions. Ensure any store problems are communicated to Store Manager. Communication Report and communicate information concerning personnel, merchandise and operations on a regular basis to Store Manager. Actively participate in monthly staff meetings for the purpose of discussing salesmanship principles, policy implementation changes, merchandise, etc, and to encourage an exchange of information and ideas. Report merchandise status - fast sellers, slow sellers, deficiencies, buying trends, etc. to the Store Manager on a regular basis. Offer this information during an Area Manager or Head Office visit. Operation /Administrative Duties Open and close the store following company procedures. Report any late openings to the Area Manager. Operate daily banking procedures ensuring all relevant administration is always up to date. Carry out stock and personnel administration and ensure a timely despatch. Handle telephone enquiries in a polite, helpful and efficient manner. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Complete regular audits as per Company Policy. Security Ensure the safe is locked and secure at all times. Ensure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions. To ensure that any security issues are acted upon where possible and reported to Management. Work with Store Manager to identify and address any all issues with regard to external and internal losses. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards within the branch. Ensure that cleaning is carried out daily and look after all fixture fittings and stock Ensure all equipment is maintained to required standards. Attendance To report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store Manager at the earliest opportunity to allow for any alternative arrangements to be made. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Ensure that your team meets the dress code and appropriately represents the Company at all times. To ensure a copy of the dress policy is discussed and hand delivered to each employee Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Check First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required Constant standing, bending, frequent lifting of luggage up to 15 kilos Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Management skills Target driven Planning skills Brand sensibility Good command of English Flexibility

Position: Part-time Brand Sales Consultant / Sales Advisor - John Lewis (24 hours per week) Location: Samsonite /TUMI in John Lewis Store , Oxford Street, London Availability: Immediate Brand Sales Consultant Are looking to join a fun faced paced sales environment? We at Samsonite have a fantastic opportunity for you to join our worldwide leading luggage and accessory brands. The role is a great mix of commercial, operational and customer service, and we want a confident, charismatic, self-motivated individual who thrives in a fast-paced environment. About Us Samsonite For more than 110 years, we have been resolutely focused on innovation & design and have been the industry leader in the use of new materials. Our values are guided by our company motto "Do unto others as you would have them do unto you" which encapsulates our core values: Entrepreneurialism, Openness, Partnership, Integrity and Family Feeling. Building on our enduring values and our heritage of innovation, quality and durability, we have now set out our vision to become the most sustainable lifestyle bag and travel luggage company in the world. TUMI Since 1975, TUMI has been optimizing world-class business, travel and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. We are dedicated to excellence and innovation. Our designs are as purposeful as they are elegant, using premium and sustainable materials with an eye for intuitive functionality and new technology integration. Everything we create is designed to move and built to last. We are in constant forward motion-always evolving and always responding to customers' needs so they can pursue their passions and move through the world with style and ease. Responsibilities Applies the brand appropriate selling ceremony with each customer for both Samsonite and TUMI within the department. Demonstrates understanding of personal sales goals and KPIs and strives to hit targets set. Working independently at times, and as part of a small but dedicated brand team. Exhibits exceptional customer service with a solution orientated mindset. Takes pride in the store and maintains the standards on the sales floor, including a swift replenishment of products. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Sales Advisor - Part time (10 hours per week) Location: Samsonite Ashford Store, Designer Outlet Ashford, Unit 11 Kimberley Way, Ashford TN24 0SD Availability: Immediately Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Store Location: Samsonite York, Unit 74, Designer Outlet, St Nicholas Ave, York YO19 4TA Position: Key Holder (24 hours per week) Expected Start Date: As soon as possible. Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to Open and close store (as and when required) House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Part time Sales Advisor / (5 hours per week + overtime available) Location: Samsonite Ashford Store, Designer Outlet Ashford, Unit 11 Kimberley Way, Ashford TN24 0SD Availability: As soon as possible Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures. Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication. Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Position: Sales Advisor - Part time (8 hours per week) Location: Samsonite Store, 251a Tottenham Ct Rd, London W1T 7QN Availability: End of October 2024 Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales. Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures. Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication. Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility

Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility