PRADA careers

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Miu Miu history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Church's is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand's expertise quickly earned recognition from its modest beginnings - from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence in its own right and the ideal ally to help the shoemaker take its brand to the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions: Church's long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women. JOB PURPOSE To be the "ambassador" who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty. RESPONSIBILITIES - Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony". - Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities. - Embrace and promote the Omni Channel mindset. - Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. - Welcome and serve the customer providing an excellent in-store experience at all times. - Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs. - Ensure to be up-to-date knowing fashion trends and competitors. - Prove Brand and product knowledge. - Deal effectively with customer complaints by liaising with the line manager when necessary. - Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures. - Contribute to ensure a high level of security and is attentive to prevent product thefts. KNOWLEDGE AND SKILLS Passion for selling and stores Curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Ambition, resilience, self motivation, result driven and problem solving Passion and knowledge of the managed product category Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE The In-Store CRM will be responsible for managing the client portfolio as a strategic business asset. The role focuses on strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through CRM campaigns, client outreach initiatives (client interactions) and private appointments. The CRM Manager must be comfortable with data analysis, Excel, and campaign management to make data-driven decisions and manage the client portfolio strategically. This is a shopfloor-based role that requires a flexible approach to working hours, including availability for shifts that may vary across weekdays and weekends. RESPONSIBILITIES Manage the client portfolio strategically, focusing on segmentation, forecasting, and growth of client relationships. Design and execute advanced client segmentation strategies, ensuring targeted outreach for high-value clients, prioritising engagement strategies that drive long-term loyalty. Analyse client data and manage the client portfolio using tools like Excel and the business CRM platform (C-Sphere) to extract insights, build reports to assess key KPIs, forecast client engagement opportunities, and drive targeted campaigns. Drive innovation by benchmarking CRM strategies within the market, staying updated on trends, and introducing new client engagement techniques. Ensure the development, implementation and execution of store CRM campaigns, including the local outreach activities, client target list extraction, and performance monitoring. Tie CRM efforts directly to sales and revenue goals, ensuring measurable impacts on store and individual client advisor performance through effective CRM strategy management. Manage client gifting and customer experiences budget to strategically enhance client relationships. Collaborate across departments to align CRM outreach and engagement strategies with store events, product launches and communications campaigns. Conduct training sessions to ensure team members understand the importance of CRM and feel confident in using related tools and strategies. Train and support sales staff in using digital tools (e.g. C-Sphere) to perform clienteling initiatives. Provide individual feedback on specific CRM initiatives and share best practices with the store team. Ensure adoption, consistent execution and follow-up of the Group clienteling strategy, resources and culture across all store team members. Monitor and track CRM based KPIs for client outreach, private appointments, prospects, productivity and outreach initiative performance. Develop CRM strategies that align with business objectives with key business objectives and contribute directly to sales growth. KNOWLEDGE AND SKILLS Luxury retail experience is preferred. Strong technical attitude and digital mindset. Languages: English, other language is mandatory. Client centric attitude, problem solving, flexibility, empathy, energy. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE You are a passionate Brand Ambassador and a business leader/partner, who conveys the Brand philosophy and values to the Store team and to the final Client. You hold yourself accountable for achieving a successful Department performance, supporting and implementing all activities to achieve the targets. You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all. You are a motivating and inspiring manager, you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities. RESPONSIBILITIES - Drive your Department Team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store - Support the Store Manager/ Deputy Store Manager to develop and implement business plans, through the analysis of the department's performances and proposal of relevant actiıon plans - Drive the Department team to exceed their KPI targets - Foster cross selling and up selling among product categories - Be present on the sales floor, ensuring highest standard of approach and service to Clients. - Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives - Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service - Be constantly up-to-date on market trends (especially in relation to your department) and share ınsıghts wıth relevant functıons - Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines - Place the Client above all, leading by example to create a welcoming environment and ensure the team strives to meet their every need and request - Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences - Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the "Brand Selling Ceremony" - Proactively identify opportunities to gain new Clients in order to grow department sales - Strengthen Client loyalty supporting the department team to carry out clientelling initiatives - Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome - Act as a strong team motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client - Encourage the exchange of information within the team and proactively develop morning briefing on specific topics - Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates - Having understood the needs and priorities, train and inspire the department sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures - Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes - Guarantee team development through coaching and follow-ups on individual action plans; - Actively support the Store Manager in mapping the market for any researches they may have - Lead by example to ensure the team operate with the highest level of care and respect for the product, evident in every ceremony or procedure - Support synergy and cooperation between front and back of house - Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office - Contribute to an effectıve and effıcıent care of Company's assets - Provıde feedback and suggestions concerning department needs firstly to the the Store Manager, and if necessary with the Visual Merchandising and the Retail Merchandising departments - Be the guarantor for an effectıve and effıcıent back of house organization for the department, taking responsibility for the protectıon of the company's assets as well as ensuring the staff grooming standard is maintained; - You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Department. KNOWLEDGE AND SKILLS Similar experience in past roles within a department store, especially in the Ready-to-Wear category for a luxury brand Understanding of high-level customer service Experience in driving CRM KPIs using relevant tools and promoting a clienteling concept Ability to work effectively in a team Results-oriented with the ability to work by objectives Excellent communication and interpersonal skills Fluent in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE We are looking for an IT Specialist for our Head Office in London. As an IT Specialist, you will Support the management of the IT department and maintenance of the IT infrastructure in the Northern Europe. This is a full-time, on-site role based in our London Head Office. RESPONSIBILITIES Participation in the planning of IT projects in cooperation with the different departments. Support for IT requests in the head office of Northern Europe, as well as control of the IT ticketing system. Support for IT hardware and custom software. Administration and monitoring of hardware, software and peripherals. Technical support for various software applications and hardware systems. Installation, troubleshooting and operation of PCs, peripherals and mobile devices in the stores and head office. Ensuring compliance with group guidelines for all IT systems. Creating documentation and conducting user training. KNOWLEDGE AND SKILLS Completed training as an IT specialist studies in IT management, computer science or information management. Preferably experience gained from a retail organization. Contact skills, communication skills and the ability to train users. Experience with remote analysis and troubleshooting. Profound knowledge of Microsoft Office applications and XStore. Extensive expertise in hardware and the operation of clients in network environments. Reliable, independent and systematic way of working. Willingness to travel and flexibility. Basic knowledge of SAP (end-user support) is desirable. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Miu Miu history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Miu Miu history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Miu Miu history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Miu Miu history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As an In-Store Visual Merchandiser, you will be responsible for delivering and upholding exceptional visual standards that enhance the customer experience and drive sales. You will ensure that the store consistently reflects the brand's image and aesthetics by implementing visual merchandising guidelines and adapting them to the unique characteristics of the store environment. Your role is key in conveying the brand's values and elevating the customer's experience through impactful displays and thoughtful layouts. We are currently looking for candidates to join our team at the beginning of January 2026. RESPONSIBILITIES Implement and maintain window and in-store displays according to global visual merchandising guidelines, ensuring that they are aligned with brand standards. Adapt visual merchandising concepts to the specific layout of the store while ensuring brand consistency and addressing challenges that require adaptation such as store size and merchandising/inventory level. Ensure all visual merchandising elements (props, fixtures, lighting) are in perfect condition, and report any damage or necessary repairs. Conduct visual merchandising audits to ensure that the store maintains high visual standards, and that all displays are well-stocked, clean, and orderly. Support special projects such as events, pop-ups, or major seasonal transformations, coordinating with cross-functional teams and external vendors. Collaborate with the global and local visual merchandising team to provide feedback on store needs and performance of visual display. Analyse the performance of visual displays by monitoring sales data, foot traffic and other KPIS to inform VM strategies. Collaborate with the retail and sales team to analyse customer feedback and purchasing behaviours to ensure that visual displays meet customer needs and complement the overall sales strategy. Proactively anticipate upcoming fashion and market trends by conducting analysis and staying updated on current trends, customer preferences, and competitor activities to keep displays fresh and relevant. Enhance the customer journey by ensuring the store environment is visually appealing and product discovery is engaging, intuitive and aligned with customer needs.Train the sales team on fundamental visual merchandising principles, empowering them to maintain display standards in your absence and fostering a collaborative approach to store presentation. KNOWLEDGE AND SKILLS Similar experience in visual merchandising, preferably within the luxury retail sector. Strong knowledge of fashion and trends, particularly in the luxury segment. Excellent attention to detail and a passion for high-quality visual presentation. Strong communication and organizational skills. Ability to work independently and as part of a team. Flexibility to adapt to changing priorities and meet deadlines in a fast-paced environment. Proficiency in visual merchandising software/tools is a plus. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE To ensure the effective handling, organisation, and presentation of merchandise in line with company standards, while supporting the sales team and contributing to a seamless customer experience. This role plays a key part in maintaining operational efficiency across both front-of-house and back-of-house areas. RESPONSIBILITIES Ensure the care and protection of products in accordance with company guidelines. Manage the daily receipt and storage of goods, following company procedures and criteria. Prepare products for display on the sales floor and in designated areas, optimising timing and efficiency. Organise packaging and stationery both physically and within IT systems. Maintain and organise display objects and related systems. Support Sales Associates during the sales process and collaborate with the Visual Merchandising team when required. Assist the sales team with various tasks, including: Wrapping merchandise for customers. Serving drinks to customers when needed. Contribute to the organisation, maintenance, and optimisation of the warehouse. Keep the sales floor clean and tidy. Support back-of-house operations, including deliveries and stockroom organisation. KNOWLEDGE AND SKILLS Strong organisational skills for managing stock and maintaining tidy workspaces Attention to detail in handling products and tracking inventory Basic IT proficiency for using stock systems and internal tools Team collaboration to support sales associates and visual merchandising Customer service mindset, including assisting with wrapping and refreshments Time management to meet operational deadlines efficiently Flexibility and adaptability to support various store needs Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. This is a temporary position to provide support during the Christmas period. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE To ensure the effective handling, organisation, and presentation of merchandise in line with company standards, while supporting the sales team and contributing to a seamless customer experience. This role plays a key part in maintaining operational efficiency across both front-of-house and back-of-house areas. RESPONSIBILITIES Ensure the care and protection of products in accordance with company guidelines. Manage the daily receipt and storage of goods, following company procedures and criteria. Prepare products for display on the sales floor and in designated areas, optimising timing and efficiency. Organise packaging and stationery both physically and within IT systems. Maintain and organise display objects and related systems. Support Sales Associates during the sales process and collaborate with the Visual Merchandising team when required. Assist the sales team with various tasks, including: Wrapping merchandise for customers. Serving drinks to customers when needed. Contribute to the organisation, maintenance, and optimisation of the warehouse. Keep the sales floor clean and tidy. Support back-of-house operations, including deliveries and stockroom organisation. KNOWLEDGE AND SKILLS Strong organisational skills for managing stock and maintaining tidy workspaces Attention to detail in handling products and tracking inventory Basic IT proficiency for using stock systems and internal tools Team collaboration to support sales associates and visual merchandising Customer service mindset, including assisting with wrapping and refreshments Time management to meet operational deadlines efficiently Flexibility and adaptability to support various store needs Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE The In-Store CRM will be responsible for managing the client portfolio as a strategic business asset. The role focuses on strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through CRM campaigns, client outreach initiatives (client interactions) and private appointments. The CRM Manager must be comfortable with data analysis, Excel, and campaign management to make data-driven decisions and manage the client portfolio strategically. RESPONSIBILITIES Manage the client portfolio strategically, focusing on segmentation, forecasting, and growth of client relationships. Design and execute advanced client segmentation strategies, ensuring targeted outreach for high-value clients, prioritising engagement strategies that drive long-term loyalty. Analyse client data and manage the client portfolio using tools like Excel and the business CRM platform (C-Sphere) to extract insights, build reports to assess key KPIs, forecast client engagement opportunities, and drive targeted campaigns. Drive innovation by benchmarking CRM strategies within the market, staying updated on trends, and introducing new client engagement techniques. Ensure the development, implementation and execution of store CRM campaigns, including the local outreach activities, client target list extraction, and performance monitoring. Tie CRM efforts directly to sales and revenue goals, ensuring measurable impacts on store and individual client advisor performance through effective CRM strategy management. Manage client gifting and customer experiences budget to strategically enhance client relationships. Collaborate across departments to align CRM outreach and engagement strategies with store events, product launches and communications campaigns. Conduct training sessions to ensure team members understand the importance of CRM and feel confident in using related tools and strategies. Train and support sales staff in using digital tools (e.g. C-Sphere) to perform clienteling initiatives. Provide individual feedback on specific CRM initiatives and share best practices with the store team. Ensure adoption, consistent execution and follow-up of the Group clienteling strategy, resources and culture across all store team members. Monitor and track CRM based KPIs for client outreach, private appointments, prospects, productivity and outreach initiative performance. Develop CRM strategies that align with business objectives with key business objectives and contribute directly to sales growth. KNOWLEDGE AND SKILLS Luxury retail experience is preferred Strong technical attitude and digital mindset Languages: English, other language is mandatory Client centric attitude, problem solving, flexibility, empathy, energy

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE To ensure the effective handling, organisation, and presentation of merchandise in line with company standards, while supporting the sales team and contributing to a seamless customer experience. This role plays a key part in maintaining operational efficiency across both front-of-house and back-of-house areas. This is a seasonal position with a duration of 3 months. RESPONSIBILITIES Ensure the care and protection of products in accordance with company guidelines. Manage the daily receipt and storage of goods, following company procedures and criteria. Prepare products for display on the sales floor and in designated areas, optimising timing and efficiency. Organise packaging and stationery both physically and within IT systems. Maintain and organise display objects and related systems. Support Sales Associates during the sales process and collaborate with the Visual Merchandising team when required. Assist the sales team with various tasks, including: Wrapping merchandise for customers. Serving drinks to customers when needed. Contribute to the organisation, maintenance, and optimisation of the warehouse. Keep the sales floor clean and tidy. Support back-of-house operations, including deliveries and stockroom organisation. KNOWLEDGE AND SKILLS Strong organisational skills for managing stock and maintaining tidy workspaces Attention to detail in handling products and tracking inventory Basic IT proficiency for using stock systems and internal tools Team collaboration to support sales associates and visual merchandising Customer service mindset, including assisting with wrapping and refreshments Time management to meet operational deadlines efficiently Flexibility and adaptability to support various store needs Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE You are a passionate Brand Ambassador and a business leader/partner, who conveys the Brand philosophy and values to the Store team and to the final Client. You hold yourself accountable for achieving a successful Department performance, supporting and implementing all activities to achieve the targets. You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all. You are a motivating and inspiring manager, you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities. RESPONSIBILITIES - Drive your Department Team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store - Support the Store Manager/ Deputy Store Manager to develop and implement business plans, through the analysis of the department's performances and proposal of relevant actiıon plans - Drive the Department team to exceed their KPI targets - Foster cross selling and up selling among product categories - Be present on the sales floor, ensuring highest standard of approach and service to Clients. - Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives - Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service - Be constantly up-to-date on market trends (especially in relation to your department) and share ınsıghts wıth relevant functıons - Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines - Place the Client above all, leading by example to create a welcoming environment and ensure the team strives to meet their every need and request - Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences - Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the "Brand Selling Ceremony" - Proactively identify opportunities to gain new Clients in order to grow department sales - Strengthen Client loyalty supporting the department team to carry out clientelling initiatives - Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome - Act as a strong team motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client - Encourage the exchange of information within the team and proactively develop morning briefing on specific topics - Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates - Having understood the needs and priorities, train and inspire the department sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures - Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes - Guarantee team development through coaching and follow-ups on individual action plans; - Actively support the Store Manager in mapping the market for any researches they may have - Lead by example to ensure the team operate with the highest level of care and respect for the product, evident in every ceremony or procedure - Support synergy and cooperation between front and back of house - Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office - Contribute to an effectıve and effıcıent care of Company's assets - Provıde feedback and suggestions concerning department needs firstly to the the Store Manager, and if necessary with the Visual Merchandising and the Retail Merchandising departments - Be the guarantor for an effectıve and effıcıent back of house organization for the department, taking responsibility for the protectıon of the company's assets as well as ensuring the staff grooming standard is maintained; - You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Department. KNOWLEDGE AND SKILLS Similar experience in past roles within a department store, especially in the Ready-to-Wear category for a luxury brand Understanding of high-level customer service Experience in driving CRM KPIs using relevant tools and promoting a clienteling concept Ability to work effectively in a team Results-oriented with the ability to work by objectives Excellent communication and interpersonal skills Fluent in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE You are a passionate Brand Ambassador and business leader who communicates the Brand's philosophy and values to both the store team and the client. You take ownership of your department's performance, actively supporting and implementing initiatives to achieve set targets. You ensure an exceptional client experience by maintaining a strong presence on the shop floor and leading by example, always placing the client at the forefront. As a motivating and inspiring manager, you coach and collaborate closely with your team to help them reach their sales targets and maximise all commercial opportunities. RESPONSIBILITIES Lead your department team to exceed financial targets and maximise sales performance, contributing to the overall success of the store. Support the Store Manager in developing and implementing business plans by analysing departmental performance and proposing relevant action plans. Drive the team to surpass their KPI targets. Promote cross-selling and up-selling across product categories. Maintain a strong presence on the shop floor, ensuring the highest standards of client approach and service. Encourage Omni-Channel awareness within the team and support the use of digital tools to enhance client relationships and achieve business objectives. Support the development of the e-commerce channel by responding promptly to online orders and consistently delivering a high standard of service. Stay informed on market trends-particularly those relevant to your department-and share insights with appropriate functions. Ensure visual merchandising attracts clients and maximises sales, in line with company guidelines. Place the client at the heart of all activities, leading by example to create a welcoming environment and ensuring the team strives to meet every need and request. Cultivate a client-centric mindset by developing and maintaining strong client relationships and delivering meaningful after-sales experiences. Guarantee excellent client satisfaction and the highest level of service through the execution of the Brand Selling Ceremony. Proactively identify opportunities to attract new clients and grow departmental sales. Strengthen client loyalty by supporting the team in executing clientelling initiatives. Manage customer complaints proactively to maintain positive client relationships and outcomes. Act as a strong motivator, fostering team spirit through effective communication and cultivating a positive, energetic environment-visible even to clients. Promote open communication within the team and lead morning briefings on relevant topics. Fully master all company tools and applications, including IT and digital platforms, and ensure the team is kept up to date with relevant updates. Understand team needs and priorities, and train and inspire the department on product knowledge, sales techniques, client service, and company policies and procedures. Identify talent within the team and propose development opportunities to the Store Manager, helping to define appropriate development pathways. Ensure team development through coaching and regular follow-ups on individual action plans. Actively support the Store Manager in market mapping for recruitment or research purposes. Lead by example to ensure the team handles products with the utmost care and respect, evident in every ceremony or procedure. Promote synergy and cooperation between front and back of house. Support the enforcement of company procedures relating to cash handling, inventory, logistics, and reporting as required by Head Office. Contribute to the effective and efficient care of company assets. Provide feedback and suggestions regarding departmental needs to the Store Manager, and where appropriate, to Visual Merchandising and Retail Merchandising teams. Ensure efficient back-of-house organisation for the department, taking responsibility for asset protection and maintaining staff grooming standards. Ensure company policies and procedures are proactively implemented across all operational activities within your department. KNOWLEDGE AND SKILLS The ability to drive departmental performance by exceeding financial and KPI targets, identifying commercial opportunities, and contributing to overall store success is essential in high-performing luxury retail settings. Demonstrated skill in delivering exceptional client service through presence on the shop floor, execution of brand ceremonies, and proactive complaint resolution. Prior experience in luxury or premium brands is vital to meet elevated client expectations. Strong leadership and motivational skills to inspire, coach, and develop a sales team. Experience in fast-paced environments is key to maintaining energy and focus while nurturing talent. Effective communicator with the ability to share insights, lead briefings, and collaborate across departments. Staying informed on market trendsespecially within the luxury sector crucial for maintaining relevance and driving innovation. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Church's is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand's expertise quickly earned recognition from its modest beginnings - from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence in its own right and the ideal ally to help the shoemaker take its brand to the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions: Church's long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women. JOB PURPOSE To be the "ambassador" who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony". Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities. Embrace and promote the Omni Channel mindset. Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.Welcome and serve the customer providing an excellent in-store experience at all times. Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs. Ensure to be up-to-date knowing fashion trends and competitors. Prove Brand and product knowledge. Deal effectively with customer complaints by liaising with the line manager when necessary. Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures. Contribute to ensure a high level of security and is attentive to prevent product thefts. KNOWLEDGE AND SKILLS Passion for selling and stores Curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Ambition, resilience, self motivation, result driven and problem solving Passion and knowledge of the managed product category

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE The In-Store Visual Merchandiser plays a crucial role in enhancing the brand's presence and driving sales through compelling product presentation and effective merchandising strategies. This position supports the overall Collection & Merchandising Strategy and fosters strong relationships with licensees by contributing to a wide range of activities. These include conducting comprehensive competitor analyses, developing engaging product presentations for Retail, Communication, and Training purposes, and analysing sales data (sell-in/sell-out) to inform future decisions. Furthermore, the In-Store Visual Merchandiser is responsible for meticulous sample management, contributing to collection briefs, defining the product launch calendar, conducting thorough assortment reviews, and assisting with price definition and mapping. The role also involves the organisation of impactful sales campaigns, all with the ultimate goal of optimising product visibility, customer engagement, and ultimately, sales performance within the retail environment. RESPONSIBILITIES Carries out the fitouts based on the defined timeframe, implementing the guidelines received from the Visual Merchandising Department and ensuring their daily maintenance; Carries out any changes needed ,from time to time, based on store merchandising, sales, market peculiarities, customer target, sharing them with the Visual Merchandising Function; Participates to the fitouts of other stores in the same city, if required by the VM Manager and in agreement with the Store Manager; Updates the Display APP, taking pictures of displays and shop windows any time a change is made (even partially) and uploading the same pictures on to the proper APP; Cooperates with Retail Merchandising for the implementation of fitouts fostering customer traffic and sales growth through the identification of appropriate outfits for the market, the customers and the season based on products in stock; Gives the Store Manager and Department Managers guideline on product display; Sends pictures of periodical fitouts and fitout changes to the Visual Merchandising Function, based on requested timing, in order to allow for corrections and changes; Gives the feedbacks on the results obtained following the implementation of fitouts to the Visual Merchandising and Retail Merchandising Functions; Gives a feedback on the condition of the store interiors, shop windows and display elements/props to the Visual Merchandising Function; Cooperates with Events and Promotional Activities to the implementation of fitouts for specific In-Store Events and cooperates with the Communication and PR Department for press presentations in the store. Takes care of the store's props in cooperation with the Stock Manager; Cooperates with Client Service Development/Vic for the display during private client appointment.KNOWLEDGE AND SKILLS Proven Experience in Visual Merchandising, ideally within the luxury or premium brand sector. This includes a demonstrated ability to create an elevated and distinctive in-store experience that aligns with brand aesthetics. Proficient in using and interpreting retail KPIs to inform merchandising strategies and drive sales. Someone who thrives in a team environment actively contributes to a positive and productive atmosphere. Ability to work early hours to execute merchandising initiatives before store opening, and availability for weekend and holiday shifts. Comprehensive understanding of the luxury fashion retail landscape, with a keen eye for detail and the ability to translate brand vision into captivating visual displays. Strong working knowledge of Adobe Photoshop, Illustrator, and InDesign is essential for creating impactful and visually stunning designs and presentations. Experience in leading and maintaining high visual merchandising standards, demonstrating the ability to adapt to evolving trends and brand guidelines. Outstanding communication and collaboration skills. Highly Organised & Detail-Oriented Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Miu Miu history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.