PRADA careers

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible for maximising the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. RESPONSIBILITIES Welcome and serve the customer, providing an excellent in-store experience at all times. Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping up to date with the luxury environment and competitors. Proactively deliver the Brand's selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs. Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools. Deal effectively with customer queries and after sales care, liaising with the line manager when necessary. Maintain the sales floor and visual display to a high standard in line with Brand guidelines. Follow the Company operational guidelines, policies and stock procedures. KNOWLEDGE AND SKILLS Passion for building long-lasting relationships with clients and peers Problem solving, curiosity and interest in luxury/fashion Experience in a luxury or premium retail environment Being able to work in team, as well as alone Excellent communication and interpersonal skills Passion and knowledge of the shoemaking industry and affinity with the Brand

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE The purpose of this role is to ensure the efficient and compliant operation of the shop- floor through comprehensive administrative and operational support. This position plays a pivotal role in maintaining seamless daily functions, upholding company standards, and serving as a key administrative liaison for the team, management, and various support departments. Due to department store working hours, candidates are required to be flexible with their working schedule, which may include weekends and late shifts. RESPONSIBILITIES Conduct comprehensive training for new hires and existing staff on administrative and operational procedures, ensuring adherence to company standards. Enrol team members in relevant online training modules and monitor their progress. Attend morning briefings to communicate critical updates and ensure effective information flow regarding processes and procedures. Ensure all team members strictly adhere to company procedures and internal control requirements. Process daily and monthly financial reports, promptly addressing and resolving any discrepancies. Monitor and maintain optimal petty cash levels. Verify all invoices with the relevant manager and forward them to the accounts department for processing. Process employee expense claims and manage cash advances for business trips. Oversee and reconcile financial records. Ensure all till procedures are efficient and operational. Maintain adequate stock levels of stationery, packaging, cleaning products, hygiene supplies, and other sundries within budget. Order all necessary consumables for the store. Maintain accurate and secure personnel data in compliance with the Data Protection Act. Organise staff uniforms for new joiners, ensuring all new employees receive their uniforms promptly and efficiently. Coordinating with management to ensure all team members have the correct attire, including the issue and return of seasonal uniforms. Organise and arrange all required Store Approval Passes. Maintain accurate records for holidays, sickness, absence, and timekeeping. Administer processes for new hires, employee transfers, and leavers. Manage time and absence on the internal systems. Monitor and update employee sign-in and sign-out sheets. Prepare and email approved timesheets regularly. Monitor and record staff purchases, ensuring proper approval has been obtained. Serve as a key contact for all maintenance, accounting, and IT-related queries. Prepare and distribute the weekly Competitor Report to the DM, RFC, and DS. Organise staff uniforms for new joiners, ensuring all new employees receive their uniforms promptly and efficiently. Oversee organisational aspects to ensure staff adhere to grooming standards and guidelines, including reordering appropriate uniforms when existing ones become old or no longer meet expectations. Guide new joiners on operational questions, serving as a helpful resource for new hires regarding queries such as Harrods lockers, badges, card access, and any other organisational needs they might have. Create client catalogues as required. KNOWLEDGE AND SKILLS Similar previous retail shop-floor experience (e.g., till procedures, uniform management, customer interaction). Experience in managing various administrative tasks, including data entry, record-keeping, reporting, and general office procedures. Cash handling and financial administration, including petty cash management, till reconciliation, and processing invoices/expenses. Experience in monitoring stock levels, ordering supplies, and maintaining organised storage. Familiarity with maintaining personnel records and managing holidays/absences. Proficiency with MS Office Suite (especially Excel for reporting and data management) and POS and HR systems.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As Miu Miu Senior Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth JOB PURPOSE To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. RESPONSIBILITIES Welcome and serve the customer providing an excellent in-store experience at all times. Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools. Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs. Ensure to be up-to-date knowing fashion trends and competitors. Prove Brand and product knowledge. Deal effectively with customer complaints by liaising with the line manager when necessary. Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures. Contribute to ensure a high level of security and is attentive to prevent product thefts. KNOWLEDGE AND SKILLS Experience in a similar role, expertise in Shoe department is a plus Passion for human relations and sales Problem solving, curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Passion and knowledge of the managed product category Fluent spoken English expected.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth JOB PURPOSE To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. RESPONSIBILITIES Welcome and serve the customer providing an excellent in-store experience at all times. Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools. Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs. Ensure to be up-to-date knowing fashion trends and competitors. Prove Brand and product knowledge. Deal effectively with customer complaints by liaising with the line manager when necessary. Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures. Contribute to ensure a high level of security and is attentive to prevent product thefts. KNOWLEDGE AND SKILLS Experience in a similar role with luxury womens ready to wear experience Passion for human relations and sales Problem solving, curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Passion and knowledge of the managed product category Fluent spoken English and Russian expected.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth Support the sales team when serving customers Take unsold products from sales area to or from stockroom to sales area Processing orders from the sales team Assist salesperson wrapping the merchandises. Serve drinks to customers when needed Contribute to the organization, maintenance and optimization of the warehouse Keep the sales floor clean and tidy

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE To support the Talent Acquisition Manager/Specialist with the overall recruitment process. You'll assist with the coordination of talent management, including sourcing, screening, interviewing, and hiring for all retail store positions. You will also maintain effective recruitment processes, systems, and tools, ensuring an excellent candidate experience and contributing to the strong representation of Prada Group's employment brand and culture. This is a Fixed-Term Contract up to 12 months. RESPONSIBILTIES Coordinate the end-to-end recruitment process from initial brief to offer stage, keeping all stakeholders informed. Build strong relationships with HR and Hiring Managers to understand and meet their hiring needs. Manage and maintain job postings on our ATS (SuccessFactors) to ensure accuracy and relevance. Effectively utilise the applicant tracking system to optimise recruitment workflows. Maintain accurate and organised recruitment records to support an efficient function. Process new hire documentation and communicate seamlessly with HR, Payroll, and Hiring Managers. Act as a Brand Ambassador, ensuring a positive candidate experience that reflects our company values KNOWLEDGE AND SKILLS Proven experience in high-volume recruitment and administrative support Strong communication skills, both written and verbal Previous experience in an agency (retail sector preferred) or in-house recruitment Advanced proficiency with digital tools, including a solid command of Microsoft Outlook and Excel A passion for luxury customer service and a genuine interest in the fashion industry

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE The In-Store CRM will be responsible for managing the client portfolio as a strategic business asset. The role focuses on strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through CRM campaigns, client outreach initiatives (client interactions) and private appointments. The CRM Manager must be comfortable with data analysis, Excel, and campaign management to make data-driven decisions and manage the client portfolio strategically. RESPONSIBILITIES Manage the client portfolio strategically, focusing on segmentation, forecasting, and growth of client relationships. Design and execute advanced client segmentation strategies, ensuring targeted outreach for high-value clients, prioritising engagement strategies that drive long-term loyalty. Analyse client data and manage the client portfolio using tools like Excel and the business CRM platform (C-Sphere) to extract insights, build reports to assess key KPIs, forecast client engagement opportunities, and drive targeted campaigns. Drive innovation by benchmarking CRM strategies within the market, staying updated on trends, and introducing new client engagement techniques. Ensure the development, implementation and execution of store CRM campaigns, including the local outreach activities, client target list extraction, and performance monitoring. Tie CRM efforts directly to sales and revenue goals, ensuring measurable impacts on store and individual client advisor performance through effective CRM strategy management. Manage client gifting and customer experiences budget to strategically enhance client relationships. Collaborate across departments to align CRM outreach and engagement strategies with store events, product launches and communications campaigns. Conduct training sessions to ensure team members understand the importance of CRM and feel confident in using related tools and strategies. Train and support sales staff in using digital tools (e.g. C-Sphere) to perform clienteling initiatives. Provide individual feedback on specific CRM initiatives and share best practices with the store team. Ensure adoption, consistent execution and follow-up of the Group clienteling strategy, resources and culture across all store team members. Monitor and track CRM based KPIs for client outreach, private appointments, prospects, productivity and outreach initiative performance. Develop CRM strategies that align with business objectives with key business objectives and contribute directly to sales growth. KNOWLEDGE AND SKILLS Luxury retail experience is preferred Strong technical attitude and digital mindset Languages: English, other language is mandatory Client centric attitude, problem solving, flexibility, empathy, energy

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth JOB PURPOSE To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. RESPONSIBILITIES Welcome and serve the customer providing an excellent in-store experience at all times. Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools. Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs. Ensure to be up-to-date knowing fashion trends and competitors. Prove Brand and product knowledge. Deal effectively with customer complaints by liaising with the line manager when necessary. Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures. Contribute to ensure a high level of security and is attentive to prevent product thefts. KNOWLEDGE AND SKILLS Experience in a similar role with luxury womens ready to wear experience Passion for human relations and sales Problem solving, curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Passion and knowledge of the managed product category Fluent spoken English and Arabic expected.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As the Store Manager, you are a passionate Brand Ambassador and a business leader, who conveys the Brand philosophy and values to the local market, the Store team and to the final Client. You are a driven business owner and you hold yourself accountable for achieving a successful overall store performance, seamlessly executing all activities to achieve the targets You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all. You are a motivating and inspiring leader; you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities. You mentor and develop your team by working closely with them; you set them up for success through succession planning and ensuring internal growth. You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Store. RESPONSIBILITIES Leading the Business Drive Store Team to exceed Financial targets and maximize sales performances, determining the success of the entire store Propose and develop action plans, through careful analysis of performance Drive the Store team to exceed their KPI targets, including cross selling and up selling among product categories Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients and building loyal relationships with the brand Be present on the sales floor, ensuring highest standard of approach and service to Clients. Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service Meet store operating budgets by monitoring store expenses Provide effective product feedback based on store needs, and participate in the buying session when requested Client Development Place the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the "Brand Selling Ceremony" Seamlessly manage the store's local VIC's, proposing the most appropriate and tailored actions to develop their loyalty and spend In partnership with other corporate functions, implement clienteling initiatives and events, securing Client loyalty and increasing Client spending Proactively identify opportunities to gain new Clients in order to grow store sales Foster a strong private appointment culture among the team Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome Team Management Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client Encourage the exchange of information within the team and proactively develop morning briefing on specific topics Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Operations Manager in order to define the correct development processes Guarantee team development through coaching and follow-ups on individual action plans; Attract and recruit the best talents available on the market through networking and scouting Ensure strong cooperation between front and back of house to guarantee efficient operations Boutique Care Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines - proactively seek VM and MD support based on store needs Guarantee an effective and efficient care of Company's assets Ensure enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office Provıde feedback and suggestions when necessary to the Visual Merchandising and the Retail Merchandising departments Events Organization Cooperate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client Guarantee excellence in standards and service during store events Propose opportunities for local events in partnership with local Stakeholders and Influencers KNOWLEDGE AND SKILLS Similar experience in running boutique/ flagship store Solid knowledge of Luxury and Product Very good communication and interpersonal skills Very good knowledge of the English language Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE As the Store Manager, you are a passionate Brand Ambassador and a business leader, who conveys the Brand philosophy and values to the local market, the Store team and to the final Client. You are a driven business owner and you hold yourself accountable for achieving a successful overall store performance, seamlessly executing all activities to achieve the targets You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all. You are a motivating and inspiring leader; you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities. You mentor and develop your team by working closely with them; you set them up for success through succession planning and ensuring internal growth. You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Store. RESPONSIBILITIES Leading the Business Drive Store Team to exceed Financial targets and maximize sales performances, determining the success of the entire store Propose and develop action plans, through careful analysis of performance Drive the Store team to exceed their KPI targets, including cross selling and up selling among product categories Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients and building loyal relationships with the brand Be present on the sales floor, ensuring highest standard of approach and service to Clients. Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service Meet store operating budgets by monitoring store expenses Provide effective product feedback based on store needs, and participate in the buying session when requested Client Development Place the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the "Brand Selling Ceremony" Seamlessly manage the store's local VIC's, proposing the most appropriate and tailored actions to develop their loyalty and spend In partnership with other corporate functions, implement clienteling initiatives and events, securing Client loyalty and increasing Client spending Proactively identify opportunities to gain new Clients in order to grow store sales Foster a strong private appointment culture among the team Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome Team Management Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client Encourage the exchange of information within the team and proactively develop morning briefing on specific topics Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Operations Manager in order to define the correct development processes Guarantee team development through coaching and follow-ups on individual action plans; Attract and recruit the best talents available on the market through networking and scouting Ensure strong cooperation between front and back of house to guarantee efficient operations Boutique Care Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines - proactively seek VM and MD support based on store needs Guarantee an effective and efficient care of Company's assets Ensure enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office Provıde feedback and suggestions when necessary to the Visual Merchandising and the Retail Merchandising departments Events Organization Cooperate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client Guarantee excellence in standards and service during store events Propose opportunities for local events in partnership with local Stakeholders and Influencers KNOWLEDGE AND SKILLS Similar experience in running boutique/ flagship store Solid knowledge of Luxury and Product Very good communication and interpersonal skills Very good knowledge of the English language

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible for maximising the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. RESPONSIBILITIES Welcome and serve the customer, providing an excellent in-store experience at all times. Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping up to date with the luxury environment and competitors. Proactively deliver the Brand's selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs. Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools. Deal effectively with customer queries and after sales care, liaising with the line manager when necessary. Maintain the sales floor and visual display to a high standard in line with Brand guidelines. Follow the Company operational guidelines, policies and stock procedures. KNOWLEDGE AND SKILLS Passion for building long-lasting relationships with clients and peers Problem solving, curiosity and interest in luxury/fashion Experience in a luxury or premium retail environment Being able to work in team, as well as alone Excellent communication and interpersonal skills Passion and knowledge of the shoemaking industry and affinity with the Brand

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE You are a passionate Brand Ambassador and a business leader/partner, who conveys the Brand philosophy and values to the Store team and to the final Client. You hold yourself accountable for achieving a successful Department performance, supporting and implementing all activities to achieve the targets. You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all. You are a motivating and inspiring manager, you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities. RESPONSIBILITIES - Drive your Department Team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store - Support the Store Manager/ Deputy Store Manager to develop and implement business plans, through the analysis of the department's performances and proposal of relevant actiıon plans - Drive the Department team to exceed their KPI targets - Foster cross selling and up selling among product categories - Be present on the sales floor, ensuring highest standard of approach and service to Clients. - Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives - Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service - Be constantly up-to-date on market trends (especially in relation to your department) and share ınsıghts wıth relevant functıons - Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines - Place the Client above all, leading by example to create a welcoming environment and ensure the team strives to meet their every need and request - Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences - Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the "Brand Selling Ceremony" - Proactively identify opportunities to gain new Clients in order to grow department sales - Strengthen Client loyalty supporting the department team to carry out clientelling initiatives - Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome - Act as a strong team motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client - Encourage the exchange of information within the team and proactively develop morning briefing on specific topics - Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates - Having understood the needs and priorities, train and inspire the department sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures - Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes - Guarantee team development through coaching and follow-ups on individual action plans; - Actively support the Store Manager in mapping the market for any researches they may have - Lead by example to ensure the team operate with the highest level of care and respect for the product, evident in every ceremony or procedure - Support synergy and cooperation between front and back of house - Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office - Contribute to an effectıve and effıcıent care of Company's assets - Provıde feedback and suggestions concerning department needs firstly to the the Store Manager, and if necessary with the Visual Merchandising and the Retail Merchandising departments - Be the guarantor for an effectıve and effıcıent back of house organization for the department, taking responsibility for the protectıon of the company's assets as well as ensuring the staff grooming standard is maintained; - You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Department. KNOWLEDGE AND SKILLS Similar experience in past roles within a department store, especially in the Ready-to-Wear category for a luxury brand Understanding of high-level customer service Experience in driving CRM KPIs using relevant tools and promoting a clienteling concept Ability to work effectively in a team Results-oriented with the ability to work by objectives Excellent communication and interpersonal skills Fluent in English

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE The Stock Manager plays a pivotal role in driving the smooth running of back-of-house operations and correct handling of goods in store. Key responsibilities include monitoring stock management, compliance with KPIs , guidelines and company procedures in order to guarantee an efficient and collaborative support to the front office staff and minimizing the inventory losses. RESPONSIBILITIES Lead and develop the stock team, including stock controllers and runners. Demonstrate strong people leadership skills, conduct monthly team meetings, 1:1s, and provide feedback, support, and development. Oversee stock activities, ensuring proper handling, protection, and organisation of merchandise, including storage, preparation, and movement of goods to the shop floor. Ensure all returns, transfers, uniform orders, gifting, press/samples, tailoring, dry-cleaning, and returns processing comply with company guidelines. Oversee monthly cycle counts, negative stock reporting, and proactive inventory planning, ensuring all stock operations align with business objectives. Monitor KPIs for back-of-house operations (e.g., cycle counts, e-commerce speed of sending, refusal rates, outbound speed of sending) and collaborate with stock controllers to optimize performance. Oversee e-commerce activities, ensuring smooth integration and coordination of the stock team and e-commerce operations. Track VIC orders in collaboration with the front-of-house team, supporting the customer journey and ensuring service excellence. Monitor repair processes, ensuring efficient tracking, regular follow-ups, and strong collaboration with the stock and client advisor teams. Follow up weekly on outstanding repairs and take ownership to drive efficiency, enhancing the client experience. Manage and track exports with stock controllers. Oversee packaging and stationery inventory, ensuring stock levels are maintained with support from the stock team. KNOWLEDGE AND SKILLS Similar experience in a previous position Strong organizational skills and attention to detail Ability to prioritize tasks and manage time effectively Excellent verbal and written communication skills Ability to work effectively as part of a team