OH POLLY careers

About Oh Polly Founded in 2015, Oh Polly is a fast-growing, social first fashion brand that creates trend driven, high quality premium products. With a focus on innovation, global responsibility, and ethics. We've built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level. The Role We're looking for a driven and analytical Junior Merchandiser to join our Merchandising team. In this role, you'll help deliver strong trading performance, support seasonal planning, and ensure the right product is available at the right time to maximise sales and profit. Key Responsibilities Support the Merchandising team to achieve seasonal sales and profit targets in line with the business plan. Collaborate with the Buying team to build a product range aligned with customer profiles, recommending improvements to maximise sales and profit. Use weekly departmental performance analysis (with guidance from the Merchandiser) to take trading actions that drive sales and profitability. Assist in forecasting sales and intake on the departmental WSSI, proposing actions to manage risks and capitalise on opportunities. Work with the team to manage the intake process, ensuring timely deliveries and optimal stock levels for new collection launches. Own the forecasting and trading of line cards, managing the end-to-end repeats process in line with brand/category OTB. Prepare weekly performance reports for your department, highlighting key insights and trends. Deliver insightful analysis to support strategic decisions across the team and wider business. Contribute to range planning by producing analysis that ensures a balanced forward range aligned with top-line plans. Support the management of the promotional activity calendar, reviewing performance weekly and adjusting strategies to maximise sales, margin, and stock efficiency. Skills & Requirements Must have minimum 3 years experience in a merchandising role within fashion retail or e-commerce. Strong analytical and numerical skills with excellent attention to detail. Confident using Excel and working with data to identify trends and opportunities. Commercially minded, with the ability to react quickly to sales performance. Strong communication skills and the ability to collaborate effectively across departments. Organised and proactive, able to manage multiple priorities in a fast-paced environment. Passionate about the Oh Polly brand. What's on offer? 50% discount on all Oh Polly, Bo+Tee products. Salary: £35,000- £38,000 An extra day off for your birthday Learning and development opportunities Company pension Company social events This Company is an equal opportunities employer Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

About Oh Polly Founded in 2015, Oh Polly is a fast-growing, social first fashion brand that creates trend driven, high quality premium products. With a focus on innovation, global responsibility, and ethics. We've built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level. The Role This role requires a strategic, data-driven CRM professional with strong technical expertise, commercial acumen, and the ability to deliver impactful customer engagement and retention strategies across global channels. Key Responsibilities: CRM Strategy & Growth Build, enhance, and evolve the CRM function to deliver key business outcomes, including Customer Lifetime Value (CLTV), revenue per user, campaign engagement and conversion, loyalty subscriptions, and app downloads. Oversee the end-to-end execution of global CRM campaigns across email, SMS, WhatsApp, and push notifications to nurture customers, drive engagement, and increase sales. Develop and continuously optimise automated customer journeys to ensure communications are timely, relevant, and performance-driven. Cross-Channel Collaboration & Integration Represent CRM across departments and marketing channels to shape a unified, data-led customer experience. Lead and project-manage all CRM initiatives and channel integrations, ensuring alignment across marketing, insights, and technology teams. Partner with marketing, digital, ecommerce, and product stakeholders to deliver a cohesive, cross-departmental database growth strategy. Collaborate with creative teams to apply performance learnings briefing design on testing strategies and coordinating with partnerships teams to source relevant content for communications. Work closely with copywriters to share insights and drive A/B testing across tone, length, and topic, enhancing content performance and engagement. Own and manage the CRM planning calendar, including all A/B testing frameworks and schedules. Segmentation, Personalisation & Insights Develop and execute a cross-channel, data-driven segmentation strategy to enhance targeting, personalisation, and customer engagement. Balance brand-building and trade-led messaging through customer insight-driven campaign planning. Collaborate with internal and external insight teams to deepen customer understanding and refine CRM targeting strategies. Create bespoke and dynamic campaign plans to engage key customer cohorts, strengthen brand loyalty, and increase retention. Technology, Reporting & Team Leadership Act as the primary stakeholder for the ESP (Bloom-reach), ensuring full utilisation of platform capabilities and maintaining a strong strategic partnership. Deliver weekly, monthly, and ad hoc performance reports, independently analysing results, extracting insights, and highlighting upcoming initiatives to the leadership team. Manage and develop CRM executives, providing training, mentorship, and upscaling opportunities to build team capability and performance. Governance & Compliance Serve as the Marketing GDPR representative, collaborating with key stakeholders to ensure all CRM and marketing activities fully comply with data protection and privacy regulations. Skills & Requirements: Proven experience in CRM management within a fast-paced consumer, retail, or digital-first environment. Demonstrated success driving commercial outcomes through CRM, including improvements in CLTV, engagement, conversion, and retention. Hands-on experience with CRM/ESP platforms (Bloomreach is essential). Strong understanding of customer journey automation, personalisation, and segmentation strategies. Solid understanding of A/B testing methodologies and campaign optimisation techniques. Experience collaborating across departments to integrate CRM into broader marketing and business strategies. Excellent communication and stakeholder management skills. Strong project management and organisational abilities, with the capability to manage multiple priorities and deadlines. Up-to-date knowledge of GDPR and marketing compliance best practices. What's on offer? 50% discount on all Oh Polly, Bo+Tee products. Salary: £60,000 - £70,000 An extra day off for your birthday Learning and development opportunities Company pension Company social events This Company is an equal opportunities employer Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.