LUSH careers

Diversity matters We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone. The role In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills. Key Information Hours available: 20 hours per week Application Deadline: Wednesday 17th December 2025 Interview Dates: Tuesday 16th December - Friday 19th December Start Date: Thursday 1st January 2025 Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Key Responsibilities Greet customers warmly and create a welcoming store environment. Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations. Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples. Assist in hosting in-store events, providing a memorable and inclusive experience for customers. Maintain a clean, tidy, and visually appealing shop floor. Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals. Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from. Actively control store costs, such as product waste, to help meet the shop's budget. Participate in ongoing training and development to enhance product knowledge and customer service skills. Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience. Work on in-store and external events to leave lasting impressions on customers. Skills and Experience Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction. Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience. Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Diversity matters We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone. The role Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You'll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team. Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor. In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position. Key Information Hours available: 24 hours per week Application Deadline: Wednesday 10th December 2025 Interview Date: Friday 12th December Start Date: Flexible Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Key Responsibilities Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills. Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience. Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked. Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals. Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events. Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff. Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours. Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance. Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience. Skills and Experience Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life. Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised. Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature. Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.

This is a Hybrid role with a requirement of two days a week in our Poole studio. Diversity matters We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone. The role As a Retoucher/Editor, you will support the creative team in enhancing and refining imagery to ensure it meets our brand's high standards. Working closely with photographers and art directors, you'll help bring our visual concepts to life through careful image editing and retouching. As a Lush enthusiast with a passion for cosmetics, you'll ensure that all content is edited to the highest standards possible. This is an excellent opportunity to work as part of the ever-growing photography team within Lush, with your core focus on creating and elevating high-quality content for Lush-owned platforms and beyond. Please include a link to your showreel in your personal summary. Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Key Responsibilities Ensure best practices are implemented, maintaining organised file structures, correct file naming conventions, image protocols, and overall quality control standards. Confidently deliver high-quality work across multiple projects simultaneously, from detailed product colour-matching to complex compositing and creative problem-solving. Seamlessly switch between different projects, adapting quickly to shifting priorities and maintaining accuracy under tight deadlines. Guarantee all imagery meets brand standards - delivering pixel-perfect, colour-accurate, and visually impactful results. Collaborate effectively: Work closely with the Photography and Production teams to ensure imagery is matched to the correct sample, the sign-off process is efficient, and deadlines are consistently met. Stay technically sharp: Keep abreast of industry trends, new Photoshop techniques, and best practices for high-volume workflows. Proactively suggest process improvements to boost quality and efficiency. Work independently and under pressure: Confidently manage multiple edits and tight turnarounds, always delivering at the highest standard. Integrate AI-assisted retouching techniques to improve workflow. Occasional creative support: Assist with creative ideation through the lens of what can be achieved. Skills, Knowledge and Expertise Key responsibilities: Ensure best practices are implemented, maintaining organised file structures, correct file naming conventions, image protocols, and overall quality control standards. Confidently deliver high-quality work across multiple projects simultaneously, from detailed product colour-matching to complex compositing and creative problem-solving. Seamlessly switch between different projects, adapting quickly to shifting priorities and maintaining accuracy under tight deadlines. Guarantee all imagery meets brand standards - delivering pixel-perfect, colour-accurate, and visually impactful results. Collaborate effectively: Work closely with the Photography and Production teams to ensure imagery is matched to the correct sample, the sign-off process is efficient, and deadlines are consistently met. Stay technically sharp: Keep abreast of industry trends, new Photoshop techniques, and best practices for high-volume workflows. Proactively suggest process improvements to boost quality and efficiency. Work independently and under pressure: Confidently manage multiple edits and tight turnarounds, always delivering at the highest standard. Integrate AI-assisted retouching techniques to improve workflow. Occasional creative support: Assist with creative ideation through the lens of what can be achieved.Skills we are looking for: Excellent Photoshop expertise: you'll have already gained professional retouching experience at a mid-weight level, with advanced knowledge of Adobe Photoshop CC, and editing best practices (colour correction, compositing, skin retouching, etc.). Proactively communicates status of projects and workload. Working with a variety of stakeholders making sure all retouching is delivered to deadline. Establish excellent working interdepartmental relationships through their thorough understanding of the product and ability to respond to feedback. Strong portfolio demonstrating a proven ability to retouch to a premium commercial and campaign standard. Ability to bring innovation to high-volume photographic workflows, reducing the sign off process while improving the quality of imagery produced. Exceptional attention to detail, with the ability to spot the smallest inconsistencies in colour, texture, and composition. E-commerce + campaign experience: Confident working across both high-volume e-commerce imagery and more creative, stylised campaign assets. Skilled at working with photographers, producers, and other creatives, while able to take constructive feedback and translate it into actionable improvements. Constantly looking for ways to improve image quality, reduce retouching time, and streamline workflows. Calm under pressure: Comfortable working to tight deadlines, managing multiple priorities, and staying focused on quality. Keeps up to date with Adobe software updates and new techniques to continuously improve craft.Must haves At least 2 years of existing editing industry experience. Working at a commercial/professional capacity. Advanced knowledge of Adobe Creative Suite, especially Photoshop and intermediate skills in Capture One.

Full time and part time positions available. Weekend availability required. Who we are At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we're passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they're a vital self-care ingredient. Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance. August 2024 marked Lush's return to Covent Garden, the shopping and entertainment epicentre of London's West End. Covent Garden never misses the opportunity to put on a show, it's time for you to take centre stage and join the Lush Spa! With 44 million visitors per year, who flock to Covent Garden for its world class shopping, dining and entertainment; this is the perfect stage and place for a brand new Lush Spa. Who are we looking for? The Lush Spa allows us to showcase LUSH's values, ethos and products in a truly amazing way. There is no better treat for us as a company than to be able to spend an hour or so with a client whilst using and demonstrating our products on their skin, creating the 'ultimate demo' for our products. The level of training provided to our Spa Therapists along with the uniqueness of the treatments and the comfort of the environment create truly beautiful experiences to all our clients! We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences. Good to know Start date & Onboarding The successful candidate will complete 10 days of onboarding at their assigned location. The onboarding period will allow them to learn about the brand, meet their colleagues, and begin training. Training Upon completion of the onboarding period, you will attend a 6-week training course at the Lush Spa Training Center in Poole, Dorset. This training period will run Monday through Friday and you will learn our core treatments. Travel expenses to and from Poole will be covered by LUSH. Additionally, accommodations in Poole will be provided for the duration of your stay. Training dates will be discussed during the phone interview. Diversity matters We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Responsibilities Performing Lush Spa Treatments following set routines and standards Representing the Lush Spa on the shop floor and across the business Looking after clients' experiences, making sure their journey runs smoothly Supporting the day-to-day running of the spa Booking and upselling treatments using our booking system Maintaining high standards in the spa (cleanliness, presentation, hygiene...) Being responsible for your own wellbeing using the available tools that are provided Keeping product & treatment knowledge up to date Supporting stock control Skills & Experience An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage. Practical work experience within a similar role performing body massages and facials. Passionate about delivering excellent customer service and treatments. Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.

Location: Unit M, Fleets Corner Business Park Diversity matters We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone. The team The PI team is a multi-disciplinary function ideal for managing change within our organisation. The team has a diverse skill set, with team members who have developed within Lush, with an inherent understanding of the business, and those with external Mechanical / Manufacturing / Process expertise from other business sectors. Process Improvement is not as simple as just making a process faster or more efficient. We work in close collaboration across the organisation and at multiple levels. We provide expertise in solution finding for a multitude of challenges, which can include increasing productivity & efficiency, reducing or eliminating repetitive operations, and "working smarter". This includes our ability to evaluate data, produce & present it to support business cases or development opportunities, whatever they may be. We also look at opportunities to improve our ways of working. This includes creating & implementing processes & procedures that can add value to our business and enhance the overall quality of what we do and how we do it. We have global influence, and we work closely with our respective sites in the UK and across the World, including Croatia, Australia, Japan, and North America. We are constantly looking to develop ourselves and the organisation we work in. We support "Lean" awareness across the organisation and build our team's skills & abilities. Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Key Responsibilities Support our manufacturing sites to develop new processes & specify new equipment. Be capable of specifying new systems and processes to ensure the cost-effective integration of new equipment or for the improvement of existing ones into our manufacturing operations. Ensure all product and system requirements are accounted for from initial product conception through to the finished result. Assist our manufacturing sites with floor layout, cell designs & automated flow lines, generating the associated technical data in support of the proposed solutions. Able to deploy "Process Mapping" & other lean tools, methods & practices Improve manufacturing efficiency by analysing and planning workflow, space requirements and equipment layout Generating & presenting relevant data, documentation & reports Reduce variability in manufacturing by guiding standard work methods and work instructions Skills, Knowledge and Expertise Has a sound level of knowledge & experience in a combination of manufacturing technologies, processes & methods. Has a good level of experience in low & high volume production; automotive, Aerospace, cosmetic, food, or pharmaceutical experience is advantageous. Has a good understanding of Lean methodologies & associated tools/methods and is capable of deploying them to develop opportunities for improvement. Able to carry out a variety of process improvement assignments and tasks to deliver the related solution to the agreed schedule. Is capable of working autonomously, with some guidance, with all associated functions to ensure the final deliverable meets project and business requirements. Operates in a structured, methodical way and is proficient in accurately documenting project-related data. Continuously seeks opportunities for overall Process, Product & business improvement. Is competent in compiling technical data & then communicating these clearly and precisely to all related stakeholders. Has a passion for doing things right the first time, every time. We are looking for an engineer who can demonstrate competence in the following areas: Process Optimisation & Waste Removal: Proven experience in applying methodologies (such as Lean or Six Sigma) to identify and remove waste from manufacturing processes. Error Proofing (Poka Yoke): Extensive practical experience in implementing Poka Yoke manufacturing methods and processes to systematically eliminate human error. Root Cause Analysis (RCA): Expertise in applying Root Cause Analysis techniques and structured problem-solving methods to resolve complex production and process issues. Quality System Implementation: Demonstrated experience in developing and maintaining process controls to ensure methods consistently achieve required product specifications and quality standards. Technical Mentorship: Proven ability to provide technical support, detailed guidance, and training to both manufacturing operatives and internal work groups. Data Analysis: Experience in producing, managing, and interpreting statistical data to monitor process performance and drive decision-making. Industry & Equipment Awareness: A commitment to staying current with developing manufacturing trends and emerging equipment relevant to the sector. HSE Compliance: Foundational knowledge of and unwavering compliance with Health, Safety, and Environmental Policies within a production environment.