LORO PIANA careers

Position The Stock Keeper manages the correct product handling both incoming and outgoing, following the Company standards. Supports the Store Manager and the store team in all the necessities linked to the stock and to the store management. He\she supports the Sales Associates in the sales floor for the products replenishment in order to maximize sales and setting up the product storage in the most functional way. Job responsibilities Responsibilities: Ensures the data entry of the incoming and outgoing goods in the Company IT system, monitoring and preparing the necessary tax documentation according to company procedures Checks the incoming goods and the correspondence with the delivery notes and prepares the products for the selling floor (security tags application n, etc.) as well Maintains the stock organized Ensures a clear warehouse organization for the whole sales team Ensures order and constant cleaning in the store stock and in the stock areas of the sales floor, following the Stock/Store Manager and Company guidelines Keeps all the products in stock in a shipshape and tidy status, in order to support in the best way possible the sales team Manages all the inventory activities, following the Company guidelines Is responsible for the products and materials security in the stock Manages the handling of the products to be repaired Ensures, in collaboration with the external suppliers, the shipment of the goods that have to be delivered to customers/factory/other stores, following the Company guidelines and/or of the Store Manager Maintains contacts with shipping teams and external couriers to guarantee the correct shipping procedure and timing Supports the sales team reaching the targets and maximizing sales, keeping them updated and giving them the correct information regarding the stock Supports the sales team the post sales phase Manages and ensures all the activities related to the end of season returns, following the Store Manager guidelines Ensures the right compiling of both hard and soft copies of the shipping notes which accompany the products during the shipping, guaranteeing their archiving as well Profile Profile: Previous experience (at least 3 years) in Luxury Retail Previous experience in Harrods is a plus Organized and detailed oriented personality Fluent in English

Position The Client Advisor is a professional figure in the sales of luxury goods and puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. He/she cooperates with the team in order to reach the qualitative and quantitative goals set in his/her department and in the store. The client advisor represents the Company with clients. Job responsibilities The Client Advisor operates in the store, with the aim of achieving the highest customer satisfaction. He/she cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level. Sales Is responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony") Provides and maintains a high level of customer service Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation Takes part in the store and department meeting Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales Constantly maintains a tidy working place according to the Company guidelines Client Management and CRM Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image Manages claims with the supervisor support Turns every touch point with customers into a positive situations, always promoting Brand image Communicates to the Management the collected information regarding clients Executes the follow up of clients' requests Product Participates to all the product presentations (of all the product categories) done in the store Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store Visual Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance Displays the products according to the established procedures Stock Is always updated on the store stock in order to optimize sales Participates to end of the year, sector and rotation inventory for each product category Thefts and losses Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving Swiftly points out to his supervisor if something is missing Profile Relevant work experience as Client Advisor in a luxury boutique Aligned with the Brand identity and detail oriented Passion and high motivation for Loro Piana products and Brand Excellent interpersonal, teamworking and problem solving skills Good stress management, flexibility and adaptability Fluent English, both spoken and written; other languages are a plus