ARLETTIE LONDON careers

As an Account Manager in London, you will be in charge of the entire organization of our private sales events in the showroom, from the operational planning to the end of sale reporting with the brand partner. A true Arlettie ambassador, you will be the privileged interlocutor of our partner Houses and our operational teams to make each event a success in terms of turnover and customer satisfaction. Your responsibilities will include: · The organization of the sale in coordination with the brand: · Marketing and defining invitations according to the breakdown of customer files · Analysis of the product offer · Study of price positioning and product segmentation · Define the zoning and merchandising for the offer · Define the sales objectives (transformation rate and turnover) in coordination with management. Follow-up and management of the sale: · Brief our field teams on all aspects of the event: Logistics/Inventory, offer, collection, policy/price, merchandising and daily turnover objectives. · Real-time relay with all the back-office teams (management, marketing, HR...) and field teams (floor manager and customer service). · Follow up on turnover and objectives · Implementation of correct measures after analysis of sales indicators, · Proposal of marketing actions to optimize conversion rates and turnover in agreement with the brand partner · Daily brand reporting - Indicator analysis and sales reporting · Reporting detailed sales statistics to the brand partner · Sales marketing report · Proposal for new operations (event dates, sale structure, location, and commission rate)

Responsibilities: To support the smooth running of the retail store by carrying out hands-on maintenance, furniture repairs, and wall set-ups, ensuring the store is safe, functional, and visually always presented to brand standards. Event Responsibilities: · Carry out basic furniture repairs and adjustments within the store · Support wall set-ups, fixtures, fittings, and visual merchandising installations · Assemble, move, and dismantle display furniture and retail equipment · Ensure all work is completed safely, cleanly, and with minimal disruption to the venue · Maintain high standards of store presentation and cleanliness · Use tools and equipment in line with health & safety requirements · Identify and report maintenance or safety issues to management

ROLE AND RESPONSABILITIES As a Client Relations Advisor, you will be responsible for managing the after-sale service each week and will report to the Marketing Manager on VIP conversion campaigns and customer experience development. Responsibilities: - Managing the customer service inbox, and contacting clients on a regular basis to provide updates regarding the sales and special events - Maintaining a working knowledge of the products and services offered at Arlettie - Liaising directly with the Marketing Manager on customer experience feedback - Brainstorming VIP conversion and campaign strategy - Executing phoning campaigns and reporting campaign results - Perform other job-related duties as assigned, within your scope of practice

About the job Join our Arlettie team and embark on a global journey, organizing exclusive private sales around the world for one of the most iconic luxury brand. There will be approximately 7 to 10 sales per year, each lasting around 15 days. When you are not travelling, you may be asked to support sales activities at your local showroom. We are seeking an energetic, self-motivated, and experienced Cashier Manager to join our global Arlettie team. The role involves leading a team of approximately 18 employees, overseeing around 700 daily visitors, and ensuring that all team members consistently deliver excellent customer service in a dynamic and fast-paced environment. Responsibilities: Till Management · Managing the tills, customer queries and security at the cash desk · Controlling cash handling procedures, investigating and resolving discrepancies on the tills · You will extract daily sales for each till, report back to the business and identify any discrepancies Team Management · Train new cashiers and provide ongoing coaching to ensure high performance · You will train the team on the tills to ensure they understand all procedures and processes Customer Service · You will ensure all members of staff are providing an impeccable customer experience at all times · You will manage client relationships and complaints · You will supervise, welcome, inform and answer any queries clients may have Administration · Responsible for uploading prices to the till software and preparing point of sale material including pricing signage with information provided by the account manager · Responsible for reporting all client feedback to the management team to ensure each sale achieves all relevant targets

Join our Arlettie team and embark on a global journey, organizing exclusive private sales around the world for one of the most iconic luxury brand. There will be approximately 7 to 10 sales per year, each lasting around 15 days. When you are not travelling, you may be asked to support sales activities at your local showroom The Cashier Manager Assistant supports the Cashier Manager in overseeing the cashiering operations of the sales. This role involves supervising a team, ensuring accurate and efficient processing of customer transactions, maintaining cash registers, and providing excellent customer service, in a challenging and fast paced environment. Responsbilities: Till Management · Managing the tills, customer queries and security at the cash desk · Controlling cash handling procedures, investigating and resolving discrepancies on the tills Team Management · Assist in managing and supervising the cashier team · You will also train the team to make sure they follow and apply specific processes requested by the individual brands we work with Customer Service · Address and resolve customer inquiries and complaints · Ensure a positive shopping experience for customers · Handle customer transactions in a friendly and efficient manner Administration · Assist with uploading prices to the till software and preparing point of sale material including pricing signage with information provided by the account manager. · Responsible for reporting all client feedback to the management team to ensure each sale achieves all relevant targets · Monitor and maintain checkout areas to ensure they are clean and well-organized · Implement and enforce store policies and procedures · Assist in inventory management and ordering of supplies for the cashiering area

As a member of the Arlettie team, you will play a key role in ensuring the success of our sales events globally. Event Set-Up Responsibilities: • Receive and process stock deliveries • Organise product zoning, merchandising and categorisation Event Responsibilities: • Provide exceptional customer service, ensuring an enjoyable in-store experience • Cultivate and maintain strong client relationships through personalised interactions • Actively promote cross-selling to meet sales targets and KPIs • Effectively handle customer complaints, escalating issues to management as needed • Maintain high standards for shop floor appearance and visual displays