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Please, note this role is a 4 hours contract and weekend availability may be required. WHO WE ARE White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. WHO YOU ARE You'll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support. PRIMARY OBJECTIVE OF THE JOB Ensure we are the best on the high street for delivering an amazing customer experience. WHAT YOU'LL BE DOING You'll report to the Shop Manager and sit within our Retail team. Customer Experience Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey. Holding an understanding of shop KPIs and working to continuously improve them. Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders. Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations. Using knowledge of promotions or discounts available to inform our customers and increase sales. Assisting in events including Customer Event and preview evenings. Product Presentation and Visual Standards Maintaining high visual standards instore. Supporting with floor moves, mannequin and window displays, and replenishment. Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions. Shop Operations Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers Supporting in stock management processes such as stocktakes. Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions. Being a team player and playing an active role in team briefs. Understanding and complying with the Health & Safety and emergency procedures in store. Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors. Efficient and accurately fulfilling ship from store and Click + Collect processes. Doing Good Stuff Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team. Benefits As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly bonus opportunity Up to 25 days holiday per annum plus bank holidays 2 days paid (as per your contracted hours) per year to volunteer in the local community 50% product discount Annual uniform allowance BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.

Please, note this role is a 4 hours fixed-term contract (until the end of September) and weekend availability may be required. WHO WE ARE White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. WHO YOU ARE You'll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support. PRIMARY OBJECTIVE OF THE JOB Ensure we are the best on the high street for delivering an amazing customer experience. WHAT YOU'LL BE DOING You'll report to the Shop Manager and sit within our Retail team. Customer Experience Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey. Holding an understanding of shop KPIs and working to continuously improve them. Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders. Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations. Using knowledge of promotions or discounts available to inform our customers and increase sales. Assisting in events including Customer Event and preview evenings. Product Presentation and Visual Standards Maintaining high visual standards instore. Supporting with floor moves, mannequin and window displays, and replenishment. Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions. Shop Operations Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers Supporting in stock management processes such as stocktakes. Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions. Being a team player and playing an active role in team briefs. Understanding and complying with the Health & Safety and emergency procedures in store. Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors. Efficient and accurately fulfilling ship from store and Click + Collect processes. Doing Good Stuff Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team. Benefits As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly bonus opportunity Up to 25 days holiday per annum plus bank holidays 2 days paid (as per your contracted hours) per year to volunteer in the local community 50% product discount Annual uniform allowance BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.

Who are we? For over 30 years, we ve travelled, we ve laughed, we ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have. We are Made for Life. Equality and inclusion isn t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our work places. Role Overview You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible. Role Responsibilities To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales Efficient and attentive service at the tills processing sales, orders and refunds Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor General housekeeping and tidying of the shop floor and back of house Keeping up to date with company activity and promotions Supporting floor moves, sale set ups and launches To abide by all FatFace policies and procedures Ensure GDPR procedures are adhered to at all times Competencies To deliver excellent customer service standards focussing on customer needs and satisfaction Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do Align self to companies social and environmental mission and champion any actions that you can directly impact at all times Proactively provide a personal, genuine and authentic approach Acting with integrity, demonstrates a passion for, interest in and understanding of others Values and respects the team at all levels, getting on well with everyone around you Play an active and positive part in the team by embracing every opportunity to be a part of what s going on Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction Proactively offer customer alternative ways to buy across our whole multichannel proposition Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment Experience Experience in a customer service environment is desirable but not essential Excellent interpersonal and communication skills Positive can-do attitude Ability to work productively in a high-pressure environment Confidence in taking the initiative and working under own direction at times Team player Great time management Benefits of working with us 25 days holiday plus bank holidays Generous monthly discount allowance Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t) THRIVE Our learning management system- access from day one with 1000 s of pieces of learning Dental Insurance (employee funded) Pension scheme EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support Sick pay allowances Sabbatical leave in line with service Enhanced Family Friendly polices i.e. Maternity Leave Refer a friend scheme If this sounds like the opportunity for you then apply today