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Location/ Store: Boots Southampton Number of days / hours per week: 3 days/ 22.5 hours Contract Type: Permanent Report To: Area Sales Manager, Jemma Ajax We'd love to meet you if you have: A proven track record in a sales-based role - where exceeding goals and delivering standout customer experiences is second nature. An unstoppable entrepreneurial spirit - you thrive on challenges, embrace ambition, and are driven by the thrill of smashing targets. A deep passion for beauty and self-expression - with a heart for making every individual feel seen, celebrated, and confident. Exceptional artistry skills - ideally backed by a formal qualification, allowing you to craft beauty with precision, creativity, and elegance. A natural connector and relationship-builder - who collaborates effortlessly with colleagues, leaders, and retail partners to create a united, high-performing team. A can-do attitude and resilient mindset - always ready to take initiative, find solutions, and turn setbacks into comebacks. An inspiring mentor and coach - with an eye for talent and a passion for developing others, lifting people up as you climb. Flexible and retail-savvy - you understand the rhythm of the industry and embrace working key hours-including weekends, late nights, and bank holidays, with energy and enthusiasm. A few things we think you'll love about us... Competitive base salary with commission opportunities Enjoy a 50% employee discount on bareMinerals and Laura Mercier products Receive up to £800 worth of free products annually Earn extra through individual and team incentives - including boosted commissions or the latest product launches Enhanced maternity and adoption leave with extended company-paid time off Season ticket loan support to ease your commute Refer-a-friend bonus scheme - earn up to £350 for each successful referral Cycle to Work scheme to support a healthy, eco-friendly commute Access to the Retail Trust Support network for emotional and practical assistance 24/7 GP access through MetLife for medical advice anytime PAM Assist App offering confidential support services HAPI rewards programme - save on everyday purchases from groceries to entertainment Up to three paid volunteer days per year to support Look Good Feel Better Enhanced pension contributions to help secure your future Comprehensive company sick pay beyond statutory requirements Career development opportunities - we invest in your growth and learning journey Commitment to sustainability, continuously seeking better solutions for skin, people, and planet A culture that celebrates diversity, encouraging you to be your authentic self A values-led approach where how we work matters just as much as what we achieve Please note terms and conditions apply to the above benefits Equal Opportunities and Accommodations Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a collective, unifies our shared commitment to "changing beauty for the better". Therefore, all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a more robust and creative work environment. Our Privacy Policies https://www.orveonglobal.com/pages/privacy-policy

If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands. Beauty Advisor Overview The Beauty Advisor's main responsibility is to achieve sales and KPI's target through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand. About you Able to deliver a 'customer first' experience Able to understand store targets and KPI's Strong communication skills Leads by example Values honesty and integrity in working relationships Embraces change Flexible to meet rapidly changing priorities and deadlines Able to follow direction Open and supportive of other ideas Positive attitude Passionate about beauty Able to use own initiative Role Responsibilities Delivering unbiased customer advice through exceptional product knowledge Working as one team to ensure a 'customer first' experience is delivered consistently Exceeding sales targets and the company acquisition target for N.dulge Following all stock handling policies to ensure stock accuracy and minimise stock loss Communicating clearly and concisely with the store team Confidently communicating with external business partners, store visitors Fully embracing the team effort and taking pride in achieving the common goal Creating an inclusive, welcoming and approachable store environment Maintaining up to date product knowledge and sharing with the team Understanding and adhering to all Company policies and procedures Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website. How We Will Use Your Information: We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email. Please note that our current system does not use an automated filtering system. All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months. This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.

If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands. Beauty Advisor Overview The Beauty Advisor's main responsibility is to achieve sales and KPI's target through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand. About you Able to deliver a 'customer first' experience Able to understand store targets and KPI's Strong communication skills Leads by example Values honesty and integrity in working relationships Embraces change Flexible to meet rapidly changing priorities and deadlines Able to follow direction Open and supportive of other ideas Positive attitude Passionate about beauty Able to use own initiative Role Responsibilities Delivering unbiased customer advice through exceptional product knowledge Working as one team to ensure a 'customer first' experience is delivered consistently Exceeding sales targets and the company acquisition target for N.dulge Following all stock handling policies to ensure stock accuracy and minimise stock loss Communicating clearly and concisely with the store team Confidently communicating with external business partners, store visitors Fully embracing the team effort and taking pride in achieving the common goal Creating an inclusive, welcoming and approachable store environment Maintaining up to date product knowledge and sharing with the team Understanding and adhering to all Company policies and procedures Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website. How We Will Use Your Information: We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email. Please note that our current system does not use an automated filtering system. All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months. This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.

The company The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewellery brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak; as well as by its two retail brands, Tourbillon and Hour Passion. The Group's production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer's wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33,500 people in over 50 countries. Job description Inventory Management - Manage the warehouse finished goods products and ensure efficient delivery of goods. - Ensure accurate finished goods inventory levels through daily monitoring and cycle counting. - Monitor, investigate, and rectify stock discrepancies. - Organise and maintain inventory, storage area and finished goods locations. - Process and inspect returned goods, updating inventory records accordingly. - Provide timely departmental reporting on stock levels, cycle counts, and other operational KPIs to the Logistics Manager - Liaise with Brand Managers to ensure stock maximisation and HQ Return to Brands. - Maintain the security integrity of the finished goods area in accordance with corporate guidelines. Order Fulfilment - Manage ad-hoc activities and organise shipments to our stores. - Fulfil orders by picking, packing, and labelling finished goods for retailer, boutique, and e-commerce channels, ensuring adherence to customer and company standards and meeting service level agreements. - Oversee the order fulfilment process, including returns and adjustments, ensuring accurate data entry and quality standards and SLA targets are met. - Collaborate with logistics and sales teams to ensure prompt replenishment and maintenance of required stock levels by receiving and unpacking finished goods and updating inventory systems. - Collaborate closely with the sales team to coordinate staff sales orders, ensuring timely fulfilment, accurate processing, and successful distribution of purchased watches. Shipping and Documentation - Ensure timely requests for documentation from the Import/Export Specialists for shipments outside the UK. - Provide support to Shipping Operations when requested, assisting with updates on issues such as lost-in-transit items or redeliveries. - Assist with the unpacking and packing of incoming and outgoing watch repairs during peak periods or as needed to ensure efficient workflow and timely service. - Oversee and ensure the accurate pre-registration of all Customer Service repairs by the packing team prior to distribution within the facility. Team Management and Department Performance - Lead and support the team of storekeepers and goods in/out employees to meet daily operational targets. - Assign tasks and manage workflows proactively, considering volumes and work types to meet demand. - Promote a culture of accountability, teamwork, and continuous improvement within the Finished Goods and Logistics team. - Train team members on operational processes, inventory systems, and quality control procedures to ensure consistency and accuracy. - Ensure compliance with health and safety regulations, maintaining a safe and organised working environment. - Implement and monitor quality control procedures to ensure accuracy and reduce errors in picking, packing, and inventory control. - Identify inefficiencies and work with the Logistics Manager to streamline processes and improve performance. Stakeholder Collaboration - Act as a point of contact for internal stakeholders to address inventory and order-related queries. - Communicate with internal stakeholders and foster successful collaboration across the CS operation and the wider Logistics team. Profile Essential Skills and Experience - Proven experience in warehouse inventory control, cycle counting, and resolving stock discrepancies. - Experience in managing the picking, packing, and shipping of goods while ensuring adherence to customer standards and service level agreements. - Familiarity with shipping and documentation processes, particularly for international shipments. - Proven ability to supervise, lead, and motivate a team of warehouse staff to meet operational targets and enhance performance. - Strong experience in driving operational performance through effective leadership and task management. - Ability to identify operational issues and implement effective solutions, particularly related to inventory discrepancies and process inefficiencies. - Strong analytical skills, with the ability to analyse data, identify trends, and provide actionable insights to improve warehouse operations. - Very good communication skills to liaise effectively with internal teams and address inventory and order-related queries. - Strong ability to manage stakeholder relationships and foster collaboration across departments to ensure smooth operations. - Very good IT skills, including proficiency with warehouse management systems such as SAP/R3, Oracle, or similar software. - Strong data analysis capabilities to track performance, inventory levels, and operational KPIs, with the ability to generate timely and accurate reports. - High attention to detail in all aspects of warehouse management, ensuring accuracy in inventory records, order fulfilment, and reporting. - Knowledge of warehouse health and safety. - Proven experience in working under pressure to meet tight deadlines, manage high volumes of orders, and ensure timely delivery without compromising quality. Desirable Skills and Experience: - Experience in implementing and monitoring quality control procedures to reduce errors in picking, packing, and inventory control. - Experience in e-commerce fulfilment, managing high volumes of orders and maintaining service level agreements. - Experience managing high-value products, such as watches or similar luxury items, with a focus on precision and care. - Previous involvement in shipping operations, particularly in dealing with international orders and returns. Professional requirements Desirable Qualifications: - Relevant certification/qualification in Logistics or Supply Chain Management. - Relevant certification/qualification in continuous improvement methodologies. Contact Sara Ferguson HR Business Partner [email protected]

Role overview: Your purpose will be to engage with members to ensure they receive a world-class member experience on every visit to JD Gyms. This means upholding the highest standards of cleanliness, gym floor member interaction, leading gym inductions and teaching engaging group exercise classes. Responsibilities: Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.Deliver engaging group exercise classes Deliver engaging and informative member inductions.Support prospective members with joining JD Gyms as required.Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.Provide ad hoc support to members as required or observed Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.Monitor our service delivery through our performance and member feedback.Ensure you operate and are compliant in a safe and legal manner at all times whilst working for JD Gyms.Strong management and consideration of energy / environmental issues and waste management.Analysis and presentation of key data to support new ideas / initiatives / proposed developments.Skills and Experience: Has a passion for fitness, health, wellbeing and helping people Representative of, and embodies, the JD Gyms brand standards and values Enthusiastic and open to learning Able to flex their style to differing personalities Is resilient, and welcome to feedback Understands and can articulate the importance of a great member experience.Is flexible in approach to hours worked.Loves to be part of team that work hard for each other, our members and our local communities.Level 3 (EQF Level 4) Personal Trainer qualified

Company Description Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. Job Description The Stock Associate maintains effectiveness of merchandise flow, filling and presentation standards throughout the store and stockroom. Stock Associates typically work three to four shifts per week on average, each shift being about four to five hours, but may work more or less depending on the time of year and needs of the business. Stock Associates may be required to work most Saturdays and some Sundays, and during the weeks of peak holiday seasons. What You'll Do Customer Experience Store Presentation and Sales Floor Stockroom Communication Asset Protection and Shrink Policies and Procedures Training and Development Qualifications What it Takes Adaptability / Flexibility Applied Learning Attention to Detail Multi-Tasking Work Ethic Additional Information What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU FOLLOW US ON INSTAGRAM @LIFEATANF Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide. Abercrombie & Fitch Co. is an Equal Opportunity employer

Our Supervisors have a special talent for amazing our Customers! Supervisor - Permanent - Full Time We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it - and our Store Supervisors are the people who bring that product knowledge to life! You'll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You'll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills. As the face of H. Samuel, we want you to reflect our brand, culture and customers. You certainly won't find our Store team members suited and booted. Instead, we're proud of our team's unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo's, piercings and style! Your Background You'll have retail or customer service experience, but what really sets you apart is your ability to sell. You'll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You'll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly. What's next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by the store manager inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don't miss any updates with your application. arrow_upward Your rewards We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends. What is also really amazing about Signet are the career development opportunities. If you've got potential, we'll help you fulfil it. We've got the training and development programmes in place to really help you make the most of your talent! arrow_upward Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you. Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need. arrow_upward

About Us Orveon is a new kind of beauty company launched in December 2021 as the result of acquiring three unique brands - bareMinerals, BUXOM, and Laura Mercier. With 1,600 employees in 22 countries, we're a truly global business with a presence in all key geographies. Our headquarters are in New York, with additional locations in major cities worldwide. We are backed by Advent International, one of the world's largest and most successful private equity firms, well known for their investments in Lululemon and Olaplex. We are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to stark honesty, co-creation, and making a sustainable cultural impact. We are looking for the best talent to join us on that journey. Let's face forward together! About Laura Mercier Laura Mercier empowers women all over the world to express and embrace their individual beauty. Inspired by Laura's philosophy "What makes you unique makes you beautiful", we're on a mission to create naturally flawless faces through renowned artistry techniques and truly iconic products. With a large range of Cosmetics, Skincare, Body & Bath, and Fragrances to be proud of, Laura Mercier is designed for all ages and skin types. About the Role As a Makeup Artist, you will embody Laura's philosophy, educating our customers on our award-winning products and sharing our techniques. We are looking for both passion and personality, Artists who put exceptional customer service at the forefront to ensure each customer receives a first-class experience. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry-led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. Reports To: Account Manager, Laura Mercier Location: John Lewis Southampton Shift Pattern: Retail Contract Type: 15 hours over 3 days Primary Responsibilities Through one-to-one appointments and on-trend events, you will use your artistry skills and product expertise to ensure each customer leaves with a uniquely Laura Mercier experience. By confidently teaching and inspiring, you'll engage customers and create a local Laura Mercier community to be proud of. We'll provide you with all the tools and training you need to ensure that you are able to express your creativity and be the best artist you can be. In return we'll expect you'll be motivated and driven, using your previous retail artistry experience to reach and exceed your performance targets. As a Laura Mercier Makeup Artist, you'll be armed with iconic products, French aesthetics, and the best artistry techniques - inspiring women everywhere to express and embrace their individual beauty. Qualifications & Competencies Strong experience in artistry, ideally with a qualification Ability to communicate effectively with Area Manager on business performance Ability to drive KPIs and sales targets Excellent communicator and can work both solo and as part of a team Ability to use Social media to drive customer recruitment Equal Opportunities and Accommodations Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a collective, unifies our shared commitment to "changing beauty for the better". Therefore, all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a more robust and creative work environment. Our Privacy Policies https://www.orveonglobal.com/pages/privacy-policy

Optometrist Role Location - Southampton Salary - Up to £70,000 As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. A fantastic opportunity has become available for an optometrist to provide care to patients from our Surgery Centre in Southampton. You will work as part of a multi-disciplinary team alongside experienced eye care professionals, including ophthalmologists, and play a crucial role in the delivery of a diverse range of clinical eye care services to our patients. At Optical Express, no two days are the same. Your role will be varied and can include: Pre- and post-operative consultations for our refractive and cataract surgery patients. Providing clinical support to our ophthalmologists. Providing Essential and Advanced Eye Examinations for our patients. Your package: We are committed to providing optometrists with rewards and benefits that really make a difference. The fantastic range of benefits you will receive includes: A market leading salary up to £70,000 Salary enhancement through our Performance Pay scheme 33 days annual leave per year, increasing with length of service Pension Scheme Private Healthcare Paid Professional Fees Indemnity Coverage Independent Prescribing Sponsorship and Placement Assistance Access to Optical Express CET courses Complimentary or discounted Laser Eye Surgery, Intraocular Lens surgery or Lipiflow treatment Generous Optical Express Friends and Family Discounts We offer an array of flexible working patterns to suit your lifestyle, to include longer hours across fewer days and patterns that support your family or lifestyle commitments. Full and part time opportunities are available. Relocation allowances will be considered. Optical Express is committed to providing clinicians and patients alike with access to state of the art diagnostic and treatment technologies from a range of market leaders such as Carl Zeiss and Johnson & Johnson Vision. Full refractive and cataract surgery training will be provided and is delivered by experienced clinicians. To ensure you have maximum support day-to-day in the clinic, you will work alongside an exceptional professional team, as well as having access to invaluable guidance from the Clinical Services team, which includes some of the most experienced optometrists and ophthalmologists in the specialist areas of refractive surgery and cataract care.

Location This position is located at 54 Above Bar Street, Southampton, , S0147DS United Kingdom Role Summary The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Strategically recruit, train and develop managers to increase the day to day productive of the business Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce Uphold Company standards and act as strong leader to the team Leadership & Communication: Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda Model the way for the store team and inspires a shared vision Responsible for the roll-out of new training and operational initiatives Possess excellent communication skills in both written and verbal form Managing the Environment: Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by guiding the team to uphold the Company's customer service standard Operations: Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely Commercial Awareness: Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales Assume total accountability for the store's profitability and guide the management team to utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a senior management role working in a fast paced, high volume fashion retail environment Upholding excellent VIBE and a service-orientated culture Ability to positively impact statistical results in sales, payroll and stock loss Proven record of developing talented individuals at Department Manager level Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development #UrbanEU #LI-TS1 Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

The company Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components. It is the world's largest watchmaking group, and supplies nearly all the components required for the watches sold by its eighteen individual brands and the multi-brand retail companies Tourbillon and Hour Passion. Its production companies supply movements and components to third-party watchmakers in Switzerland and around the world. Swatch Group is a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. It is also a leader in the field of sports event timing. Swatch Group brands Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch, Flik Flak. Job description To deliver exceptional customer service, ensuring every customer interaction embodies the values of the Longines brand. You will manage customer enquiries and complaints, aiming for first-contact resolution while building strong relationships with customers. Responsibilities : * Provide high-quality information, advice, and guidance to customers through a range of channels including phone calls and emails, resolving queries at the first point of contact. * Proactively reach out to customers to address potential issues before they escalate, ensuring a seamless and positive experience. * Handle and follow up on customer complaints and enquiries in a professional, timely, and responsive manner. * Ensure complaints are resolved in a customer-focused manner, adhering to agreed service standards, while maintaining the integrity and reputation of Longines. * Comply with Service Level Agreements (SLAs) ensuring efficient and effective service delivery. * Develop into an integral member of the team, promoting clear and open communication between colleagues and customers. * Continuously enhance your knowledge of Longines products, services, and internal procedures/policies to offer accurate and informed assistance to customers. Essential Skills and Experience * Exceptional written and verbal communications skills. * Ability to build strong rapport with customers, using empathy to ensure exceptional service. * A proactive and positive approach with the ability to anticipate customer needs, make decisions and resolve issues independently. * Ability to maintain accuracy, professionalism and make decisions whilst working under pressure. * Excellent time management skills and able to effectively prioritise workload . * Skilled in conflict management and having challenging conversations. * Strong IT skills and proficient with Microsoft Office programmes. * Demonstrable customer service and complaint handling experience. Desirable Skills and Experience * Experience using CRM and/or SAP. Essential Qualifications * 5 GCSE including Maths and English (or equivalent) Profile - Excellent organisation of oneself - Ability to self-motivate with a sense of urgency - Good time management within set tasks including prioritising - Exceptional communicator at all levels (written and oral) Professional requirements - 5 GCSE including Maths and English (or equivalent) - Strong IT skills - Previous customer service and complaint handling experience - SAP knowledge is desirable Contact Sara Ferguson HR Business Partner The Swatch Group (UK) Limited Unit C, Adanac Drive Adanac Park Southampton Hampshire SO16 0BT