All job offers Penrith

Role overview: We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career. Responsibilities: Providing a knowledgeable and seamless customer experience for all customers that enter the store.Continuously maintaining clean and tidy stock standards on shop floor for customers at all times.Collaborate with your team members to achieve sales and KPI targets through being knowledgeable on; current trends, in store promotions and continuously evolving store processes.Drive sales, ensuring that targets are achieved and, where possible, exceeded.Utilise the in-store devices, offering the customer the whole product range.Provide alternatives and add on sales at every opportunity.Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible.Ensure that product is priced correctly.To deputise for other staff, work within departments, or carry out other duties as required.Always represent JD Sports in the most professional manner.Conduct your work in a safe and responsible manner.Role objectives and KPI’s: Provide exceptional service to ensure customer satisfaction and retention.Actively drive sales to support the store in meeting and exceeding the stores financial goals Ensure the timely and accurate replenishment of stock on the shop floor to maintain optimal product availability Skills and Experience: A positive attitude towards a fast-paced, customer focused retail environment.An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.Flexibility to work various shifts, including weekends and holidays, based on store needs.

Customer Assistant - Backstage - Penrith Work Pattern Week 1 Wed 04:30-12:30 Thur 13:30-21:30 Fri 09:00-17:00 Sat 04:30-12:30 Week 2 Mon 04:30-12:30 Wed 10:00-18:00 Thur 10:00 -18:00 Fri 13:30-21:30 Over 18s only Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. · Build expert product knowledge to sell and recommend our products and services · We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities · High levels of customer service · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently · Strong communication skills · Adaptable to changing situations · Builds positive relationships by being a good listener · Good level of digital capability Everyone's Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Role overview: Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities: Support the Store Manager lead and motivate a high performing, highly engaged team. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. Uphold a store that is safe and compliant operating environment for all colleagues and customers. Deliver our financial results in line with or in excess of company targets. Support other retail management duties where required. Act as the point of contact for colleagues in the manager’s absence.Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI’s: Contribute to achieving or exceeding the stores monthly sales target.Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.Achieve upselling or cross-selling targets. Maintain a high customer metric score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required.Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience: Great coaching, mentoring and team building skills that drives team performance. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.At least 2 years management experience, preferably in a similar format of retail. Experience of effectively prioritising and delegating workload to achieve team goals and objectives. A proven record of successfully promoting and growing a brand or service in the local community. A passion for customer service and a proven record of delivering excellence in this area. Be able to demonstrate the ability to improve store performance & standards through effective planning. Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience. Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.Leads with a plan/do/review mindset.Confident and clear decision maker.Communicates in a way that inspires and engages. Strives to be better. Resilient and positive attitude even under pressure. Takes personal responsibility. Lives and breathes our values. Passionate about developing teams. Committed to two-way, clear, and honest feedback. Builds great relationships Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Discretionary bonus schemes Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)Discounted Gym memberships at JD Gyms Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance