Team Leader

Country :
United Kingdom
Region :
North West
County :
Greater Manchester
Town :
Category :
Contract type :
Availability :
Full time
Years experience :
2 to 5 years
Starting date :

Company description


Founded in the late 80s by Pietro Negra as a spin off from Crisconf S.p.A., parent company headquartered in Fidenza – one of Italy’s most productive textiles and clothing districts – the company initially began as a jobber. This experience proved very important for the company, organized to respond fast to urgent requests: Pinko adapted well to time-to-market, learning how to shorten market-demand response times and to turn out the big volumes modern fashion requires.

Right from its start Pinko was a trendy brand, made up of extremely glamorous garments that are nice to wear.

It has evolved quickly and continuously, as desired by its founder and president who, with enthusiasm, intuition and entrepreneurial skills, succeeded in positioning the brand on the highly competitive trend-wear market.

Job description

Role is primarily responsible for driving and inspiring the sales team to offer exceptional levels of service and to exceed sales targets. Through their own actions, coaching and mentoring the supervisor will identify and put in place strategies to consistently improve service, drive down the number of customer complaints, ensure team productivity and KPI's results are enhanced. The Supervisor will form part of the Management team taking on daily tasks with their seniors but also step up and taken on additional responsibilities in the absence of their manager(s).
Service standard: Provides and drives service excellence to maximise sales
Is visible on the floor and has presence
Acts as a role model consistently demonstrating high levels of customer service
Takes customer details to build a client base, makes contact to give them a reason to return
Coaches individuals and the team to ensure personal and store targets for service, sales and KPI's are achieved
Ensure the team have the skills to create further selling opportunities
Takes responsibility for customer queries and refunds/exchanges making best judgement decisions in the interest of the customer and Pinko
Standards: Creates the environment to give the customer the best shopping experience
Ensures the shop floor (including fixtures and fitting rooms) and stockrooms meet the required standards at all times
Adheres to dress code and addresses dress code issues with the team
Ensures deliveries are attended to within a day of arrival and stockrooms are tidy and comply to H&S rules
Demonstrates till process best practise at all times
Coaching and mentoring: Acts as an ambassador for the Store at all times
Take responsibility for the level of service provided and productivity achieved of the sales team
Actively coaches the sales team through observation and providing feedback
Identifies areas of development and delivers training and coaching sessions with individuals and the team
Ensures that new starters has a buddy at all times during their first week in the business to answer questions and offer support and carry the induction checklist with them
Shows new starters key locations and ensures they are aware of any specific Store and security processes
Guides new starters through their personal development file ensuring this is completed within their probationary period
Leadership: The ability to inspire a team to give their best
Acts as a main point of contact for the store in the absence of a senior including opening and closing the store leading the daily briefing meetings
Oversees rota and break cover to ensure effective cover on the floor, re-deploying cover where necessary
Leads daily team brief as required
Manages any minor performance issues on a day to day basis and updates managers accordingly
Provides the Management team with feedback to support the writing of the weekly trade reports
Builds relationships with other store to improve communication and brand awareness
Supervisors are required to perform duties off the shop floor in the stockroom which may include an element of manual handling. Your role will require you to work on a set shift pattern but could include early starts, late finishes, weekends and bank holidays depending on business needs. Supporting stock takes, extended trading hours and other ad hoc company initiatives in line with business needs is a requirement.
Consistently achieves 90% of store Financial Target
Consistently achieves store target for CRM
Achieves company stock loss target for the store
KPI's (UPT, ATV etc and any other company initiatives)
· Service Standards
· Working with others
· Communication
· Drive for excellence
· Making things happen
· Leadership and coaching
Job Type: Full-time


Experienced supervisor/Team leader needed to Join luxury Italian clothing concession Pinko - Located in Harvey Nichols Manchester.
You MUST have previous experience working within this job role - you will be driven, passionate, self motivated and work well using your own initiative.