Senior/Sales Assistant - Mandarin Speaker
Boutique 1 is the ultimate fashion and lifestyle destination in the Middle East, housing some of the world’s most coveted designers from around the globe. The Boutique 1 brand is renowned for personalised service, exclusivity & luxury, and also for its pioneering spirit. Launched in 2003 as the UAE’s first high fashion multi-brand concept, Boutique 1 now has four stores across UAE and Beirut and is now in London!
•Ability to demonstrate excellent leadership and people management skills
•Strong verbal and written communication skills
•Proven ability to increase sales and profitability
•Proven ability to work in highly pressured roles
•Proactive approach to stock management and loss prevention through the management of weekly inventory stock takes
•Ability to be flexible and agile to meet business needs
•Ability to take tough decisions in order to ensure business needs are met in a fast paced environment
•Be commercially aware of new trends and have brand awareness
•Excellent customer service
•Identify key clients and develop effective client relations to create repeat and continued business.
•Ensure customer satisfaction through high level of customer service delivery
•Maximize sales by advising customers on additional purchases i.e. complimentary outfits.
•Maximize sales by developing effective client database and developing professional relationship.
•Create and maintain individual client book, contact customers on special occasions and to promote new arrivals.
•Adhere to standard operational procedures and company policies ( POS, alteration process etc.)
•Process various POS transactions such as payment, exchange, refund etc.
•Assist in maintaining visual standards of the store.
•Ensure security procedures for merchandise are observed at all stages in the sale process, i.e.; changing room, POS, etc.
•Provide sell through data to the Store Manager.
•Provide ad-hoc assistance in deliveries, checking security tags, steaming etc..
•Attend sessions on product knowledge and sales training.
•Support the Manager in implementing new initiatives that are relevant and promote Company growth through sales activities.
•Provide feedback on customer preferences and buying behavior to the Store Manager.
•Undertake personal delivery to VIP clients on special request only
•A strong team leader who inspires and leads by example
•Confident in driving sales and meeting KPI's
•Proven track record of sales excellence individually and within a team.
•Ability to build and maintain client relationships is crucial.
•Excellent presentation and interpersonal skills.
•May be required to open and close boutique.
•Assist and process mail/ ecommerce orders according to company policy
· Previous sale and customer service experience in luxuary fashion
· Well organised with good attention to detail.
· Able to multitask.
· Excellent communication skills in English Language
· Computer literacy with MS applications (Excel, Power Point, Outlook)
· Flexible and self-motivated
· Have a passion for fashion and understand the current trends in the market.
· Client Book
Ready to wear womenswear experience.
Boutique 1 HR team