Retail Store Supervisor
Glassworks was founded in London, in 2010, as a fashion retailer for women who write the rules.
Glassworks is known for its bold style and exclusive designs unavailable anywhere else.
With 2 stores in East London and one in Soho, Glassworks is gradually increasing awareness whilst keeping its focus on the trend leaders who found it first.
The Retail Store Supervisor will be an organized, confident self-starter who will support the Retail Store Manager with day to day management. You will report to the Retail Store Manager and help to lead a team of full and part time retail sales assistants. This role is perfect for someone with great natural sales ability who is driven to succeed in retail management and enjoys an environment where no two days are the same. You will be comfortable managing a range of personalities and situations with employees and customers alike and will have previous experience that illustrates this strength. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a growing fashion company to success.
So what will I be doing every day?
•Supporting the Retail Store Manager with managing the team, store operations (including visual merchandising) and store environment to achieve sales, service, organisation, customer satisfaction and profitability goals and maintain operational standards;
•Working to develop team members by communicating and delivering positive recognition as well as performance management and corrective action as needed;
•Supporting the Retail Store Manager with new staff training/onboarding processes;
•Supporting the stock delivery, stock transfer and stock room maintenance processes as needed;
•Supporting the Retail Store Manager with supplies orders, banking, and other administrative functions; and,
•Supporting the Retail Store Manager and Head Office with in store marketing activity and one-off projects.
• Minimum entry level retail sales experience is essential
• You must be an honest, hard-working self-starter with great organizational skills and a keen eye for detail
• A natural ability for customer service and leadership
• IT skills – you will be comfortable using ad learning new technologies. This includes Microsoft Excel, an electric POS system, barcoding software, etc. You will receive training but must be a quick learner in this area and able to sort out basic technology issues independently
Availability during weekends