Loss Prevention Associate (Various London Locations)
Uniqlo is a modern Japanese company that inspires the world to dress casually.
Uniqlo has enjoyed strong growth by offering high-quality casual wear at reasonable prices based on its SPA (Specialty Store Retailer of Private Label Apparel) business model, which spans product design, manufacture, distribution and retail.
The first Uniqlo store opened in 1984 in Japan. Uniqlo now has more than 1600 stores and worldwide operations, including the U.K., China, Hong Kong, South Korea, the United States, France, Singapore, Russia, Taiwan, Malaysia, Thailand, Germany and Australia.
Part of the Fast Retailing group, Uniqlo is truly determined to achieve the goals in the group's mission statement: "Changing clothes. Changing conventional wisdom. Change the world." and to become the #1 Retail Apparel Group in the world.
Our vision is bold; to become the number 1 clothes retailer in the world by 2020! We truly believe that this dream can be achieved through providing the best customer service experience on the high street. To do this we need the very best people to join us and be part of making that dream a reality! If you believe you can make this happen then we would like to hear from you. Previous experience is not required, however the desire to achieve the very best in customer service and to continuously work at the very highest level is essential!
Responsible for all initiatives and daily tasks associated with loss prevention and safety management directed by the Loss Prevention Manager to ensure the safety and well-being of all employees and company assets.
Responsible for all initiatives and daily tasks associated with loss prevention and safety management directed by the Loss Prevention Manager to ensure the safety and well being of all employees and company assets.
•Ensure full knowledge of and exemplify LP/safety policy, procedure and standards
•Train store employees on LP policy and procedure and ensure compliance.
•Train store employees on safety policy and procedure and ensure compliance.
•Detect and capture shoplifters according to company protocol.
•Monitor potential employee theft suspicions. Partner with LP Manager to address concerns.
•Prepare incident reports, accident reports and investigate reports according to company guidelines.
•Assist management in the investigation of employee policy and procedure violations.
•Communicate and support all initiatives surrounding shortage reduction including, but not limited to audits, inventory counts etc…
•Offer recommendations and solutions to potential loss/safety concerns.
•Ensure complete confidentiality with regards to current and past investigations and outcomes.
•Special projects/events as assigned.
•Respond to alarm calls as needed and required in order to resolve all issues causing them.
- Strong verbal and written communication skills are required.
- Basic knowledge of computer applications; i.e.: Excel, Word, Power Point
- Must be able to work for extended periods at a desk on a computer or standing/walking as required.
- Must be able to work a flexible schedule including nights and weekends
- Has a positive, professional attitude, is flexible and adaptable
- Ability to prioritise tasks; ability to react to changing priorities
- Ability to operate efficiently and effectively in a pressurized environment
No experience within Loss Prevention required, this is an entry level position with full on the job training offered.