Head of Training
My client is a globally recognised retailer with a creative & entrepreneurial way of working.
Elite Associates have partnered with an incredible Luxury retailer to assist in the recruitment of a Head of Training based in London. As the Head of Training you will be responsible for managing the Training function across the Luxury division in the UK & Ireland. You will define the strategic direction whilst defining and leading the new vision for the function.
Develop best in class training specifically for Luxury Brands. Reflecting this with innovative techniques, materials and high end quality production materials
Maintain constant communication with the Sales and brand teams to keep aligned with their strategies. Fully engage brand behind the training content and ensure its in line with brand tone of voice.
Design training plan and material as well as delivering them focus on high end luxury retailers/stakeholders
Develop and maintain the customer service model and high end selling rituals for Luxury Brands to ensure Beauty Consultants are best in class
Manage the Mystery Shop project. Agree targets and produce questionnaires with input from the training team to ensure measures are consistent.
Develop cost effective training events and materials that lead trends and keep ahead of the competition
Experience with high end luxury retailers/stakeholders is a big plus
Experience in developing and delivering effective product training
Exposure to Luxury RETAIL OR HOSPITALITY environments
Excellent interpersonal skills, articulate and motivational presentation skills
Confident in dealing with people at all levels
Numerate with an ability to work to budget
Good PC skills including Excel, Word and PowerPoint experience
Organisation skills, with the ability to plan ahead with a flexible schedule
Strong coaching and communication skills.
Expertise and passion in product areas (fragrance, skincare & colour)
Exceptional verbal and written communication skills
Must be able to work in a fast-paced environment and effectively manage multiple projects concurrently
Enthusiastic, intelligent, hard-working, results-oriented