Full Time Supervisor - Selfridges - London

Country :
United Kingdom
Region :
County :
Central/West End
Town :
Category :
Contract type :
Availability :
Full time
Years experience :
Less than 2 years

Company description

Company Profile:

Jimmy Choo is a 21st century luxury accessories brand, with shoes at its heart, offering an empowered sense of glamour and a playfully daring spirit. Retail development has been integral to the company’s strategy and we now have stores in the premiere global luxury shopping destinations including Sloane Street and Bond Street in London, Avenue Montaigne in Paris, Via Condotti in Rome, Madison Avenue in New York, Rodeo Drive in Beverly Hills, and Ginza in Tokyo.

Pierre Denis was appointed Chief Executive Officer in July 2012 and the creative direction is overseen by Sandra Choi. Together, they share a vision to create one of the world’s most treasured luxury brands.

Job description

Supervisor– Jimmy Choo

Main responsibilities include:

•Supporting the Store Manager in reaching targets and KPI’s and ensuring that the team are effectively managed
•Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony
•Assisting the Management Team in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated
•Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty
•Ensuring the efficient running of the boutique following directives and procedures as set by Retail Excellence, the Management Team and the Company
•Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this
•Ensuring that customer complaints are promptly and successfully resolved
•Supporting the Management Team with successfully running and managing the day to day operations of the boutique including but not limited to customer relationships, team management, store administration, stock management and visual merchandising
•Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
•Assisting in organising and managing stock takes as and when required
•Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique is maintained at all times
•Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
•Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the Store
•Supporting the team in monitoring and managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures
•Supporting with any back of house and administrative operations as requested
•Demonstrating flexibility by supporting with any other ad-hoc duties as might reasonably be required in the successful running of the store
•Developing a detailed knowledge of the product including construction, materials, care and designing order to provide exceptional and knowledgeable customer service
•Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty


Competencies and Experience Required:
-At least 3 years demonstrable experience with a recognised luxury  brand
-Excellent communication skills both written and verbal
-Fluent English-Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
-Knowledge and understanding of the luxury market, customer service and fashion
-Successfully able to handle multiple demands and competing priorities in a multinational business
-Seeks opportunities to be proactive and pre-empt boutique and team issues
-Demonstrates respect, leadership capabilities and regularly exceeds expectations-Shows innovation and initiative
-Chinese Mandarin, Chinese Cantonese, Russian, Arabic speakers a plus 
Personal Attributes:
-Enthusiastic, self-confident and self-motivated
-Understand and represent the luxury lifestyle image of Jimmy Choo
-Professionalism is maintained under all circumstances
-Prepared to go the extra mile to achieve targets

Specific needs

Please only apply if you meet the necessary requirements. Due to the large volume of applications we receive, only successful candidates will be contacted.


Jimmy Choo Retail Recruitment