Full Time Sales Associate - Mandarin Speaker - New Bond Street - Flagship Store

Country :
United Kingdom
Region :
County :
Central/West End
Town :
Category :
Contract type :
Availability :
Full time
Years experience :
Less than 2 years

Company description

Company Profile:

Jimmy Choo is a 21st century luxury accessories brand, with shoes at its heart, offering an empowered sense of glamour and a playfully daring spirit. Retail development has been integral to the company’s strategy and we now have stores in the premiere global luxury shopping destinations including Sloane Street and Bond Street in London, Avenue Montaigne in Paris, Via Condotti in Rome, Madison Avenue in New York, Rodeo Drive in Beverly Hills, and Ginza in Tokyo.

Pierre Denis was appointed Chief Executive Officer in July 2012 and the creative direction is overseen by Sandra Choi. Together, they share a vision to create one of the world’s most treasured luxury brands.

Job description

Flagship Sales Associate – Jimmy Choo

Main responsibilitiesinclude:


• Providing exceptional standards of customer service surpassing customer expectations at every opportunityby following ourSelling Ceremony
• Target and KPI focused
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
• Developing a detailedknowledge of the product including construction, materials, care and designin order to provide exceptional and knowledgeable customer service
• Participating in, and representing Jimmy Choo during promotional events and activities
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
• Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times

• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management

Stock Control:

• Playing an active role in replenishing stock according to company procedures and policies
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
• Participating and supporting the team in stock takes as and when required
• Take responsibility of designated stock/category and maintain the high standards


• Attending and participating in all store meetings and training events as required ensuring good communication is maintained
• Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
• Supporting the Store management in any back of house and administrative operations as requested
• Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique
• Ensure all back of house standards are maintained at all times both in the communal areas and stock room

Visual Merchandising:

• Actively implementing and following our requiredprocedures, standards and policiesas outlined in Retail Excellence and as communicated by the Company


Competencies and Experience Required:
Demonstrable success gained as a sales consultant with a recognised brand
- Luxury brand experience in a retail environment preferable
- Excellent communication skills both written and verbal
- Fluent English and Mandarin
- Demonstrable sales skills
- Knowledge and understanding of the luxury market, customer service and fashion
- Successfully able to handle multiple demands and competing priorities
- Seeks opportunities to be proactive and pre-empt client needs
- Demonstrates respect and politeness and regularly exceeds customer expectations
- Shows innovation and initiative in setting customer care standards
- Good communication skills in English, Mandarin, and Cantonese or another language will be an advantage
- You will be a team player and have a strong attention to detail
- Able to work flexibly, embrace and manage change
- Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability

Personal Attributes:
- Enthusiastic, self-confident and self-motivated
- Understand and represent the luxury lifestyle image of Jimmy Choo
- Professionalism is maintained under all circumstances
- Prepared to go the extra mile to achieve targets

Specific needs

Please only apply if you meet the necessary requirements. Due to the large volume of applications we receive, only successful candidates will be contacted


Jimmy Choo Retail Recruitment