Full Time Assistant Manager, New Bond Street - Flagship Store

Country :
United Kingdom
Region :
London
County :
Central/West End
Town :
LONDON
Category :
Retail
Contract type :
Permanent
Availability :
Full time
Years experience :
2 to 5 years

Company description

Company Profile:

Jimmy Choo is a 21st century luxury accessories brand, with shoes at its heart, offering an empowered sense of glamour and a playfully daring spirit. Retail development has been integral to the company’s strategy and we now have stores in the premiere global luxury shopping destinations including Sloane Street and Bond Street in London, Avenue Montaigne in Paris, Via Condotti in Rome, Madison Avenue in New York, Rodeo Drive in Beverly Hills, and Ginza in Tokyo.

Pierre Denis was appointed Chief Executive Officer in July 2012 and the creative direction is overseen by Sandra Choi. Together, they share a vision to create one of the world’s most treasured luxury brands.

Job description

1. Team Management
• Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase Flagship performance and reach individual and store targets
• Supporting the Flagship Store manager and CR Manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal sales
• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this
• Assisting the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated
• Demonstrate understanding and awareness of luxury retail, fashion, customer demand and competitor activity within the region
• Supporting the team in building and development in their career development

2. HR
• Ensure all human resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HR
• Support the Flagship Store Manager to establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer performance management if required
• Support performance plans and any disciplinary actions
• Work with the SD on rota planning and holiday requests
• Support the SD with recruitment.

3. Retail Operations
• Support the Supervisor, Stock Control and ensure deliveries are processed swiftly and that the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Supporting with stock takes as and when required
• Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
• Meeting operational expectations by implementing and maintaining high retail standards
• The stock control should report directly into the AM,
• AM should be sole responsible of the negatives, stock movement and also accuracy, working closely with the stock controller. Flagging up any concerns and implementing action plans to ensure a high quality of stock inventory.

4. Visual Merchandising
• Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique is maintained at all times
• If not strong in this area, to ensure a member of the team is trained and supported in this area

5. Administration
• Managing and completing daily and weekly cash administration reports and analysis
• Ability to complete projects in a timely manner
• In charge of the after sale procedure and accomplishment of the store (faulty goods, returns, repairs)
• Timesheets and rotas set up and monitoring ensuring time optimisation with business needs
• Daily, weekly and monthly reports to complete as well as updating notice boards, daily goal sheets, score cards review
• Run analytical report for the store if needed

6. General
• In the absence of the Store Manager successfully running and managing the day to day operations of the boutique including but not limited to customer relationships, team management, store administration, stock management and visual merchandising
• Ensure that the Flagship is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellence
• Support the Store Manager with any Health and Safety and Security
• Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the boutique
• Leading by example by developing individual relationships with clients and delivering personal sales targets
• Any other ad-hoc duties as might reasonably be required in the successful running of the boutique
• Ordering stationary and supplies for the store.
• Working closely with the SD team to ensure the stores maintenance and up keep


• Be proficient and accurate in using all retail systems and other software as required
• Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition and train staff on information
• Applying commercial skills to meet sales and cost budgets
• Drive and monitor sales,
• Helping organise and implement promotions, projects, and issued company guidelines

Profile

Competencies and Experience Required:
- At least two years demonstrable success gained as an Assistant Manager with a recognised brand
- Luxury brand experience in a retail environment preferable
- Excellent communication skills both written and verbal
- BA Degree or equivalent
- Fluent English and another language (French, Arabic, Chinese, Russian) preferred
- Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
- Knowledge and understanding of the luxury market, customer service and fashion
- Successfully able to handle multiple demands and competing priorities in a multinational business
- Seeks opportunities to be proactive and pre-empt boutique and team issues
- Demonstrates respect, leadership capabilities and regularly exceeds expectations
- Shows innovation and initiative
- Demonstrated ability to increase sales and build revenue and profitability
- SAP experience preferable
 
Personal Attributes:
- Enthusiastic, self-confident, well presented and self-motivated
- Understand and represent the luxury lifestyle image of Jimmy Choo
- Professionalism is maintained under all circumstances
- Prepared to go the extra mile to achieve targets

Specific needs

Please only apply if you meet the necessary requirements. Due to the large volume of applications we receive, only successful candidates will be contacted

Contact

Jimmy Choo Retail Recruitment