Full Time Assistant Manager (Fixed Term Contract) - Manchester Trafford - Selfridges

Country :
United Kingdom
Region :
North West
County :
Greater Manchester
Town :
Category :
Contract type :
Availability :
Full time
Years experience :
2 to 5 years

Company description

Company Profile:

Jimmy Choo is a 21st century luxury accessories brand, with shoes at its heart, offering an empowered sense of glamour and a playfully daring spirit. Retail development has been integral to the company’s strategy and we now have stores in the premiere global luxury shopping destinations including Sloane Street and Bond Street in London, Avenue Montaigne in Paris, Via Condotti in Rome, Madison Avenue in New York, Rodeo Drive in Beverly Hills, and Ginza in Tokyo.

Pierre Denis was appointed Chief Executive Officer in July 2012 and the creative direction is overseen by Sandra Choi. Together, they share a vision to create one of the world’s most treasured luxury brands.

Job description

Assistant Manager– Jimmy Choo

To support our continued growth and development we are currently recruiting for an Assistant Manager to join the Jimmy Choo team within our concession and provide support to the Store Manager.

Main responsibilities include:

•Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets
•Supporting the Store Manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal sales
•Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this
•Assisting the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated
•Ensure all Human Resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HR
•Support the Store Manager in establishing and monitoring staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer performance management if required
•Support Stock Control and ensure deliveries are processed swiftly and that the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
•Supporting with stock takes as and when required
•Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
•Working collaboratively with the EMEA Marketing team to identify marketing opportunities and roll out marketing initiatives with a key focus on maximizing sales potential including attending marketing /social events as brand representative
•Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times
•In the absence of the Store Manager, successfully running and managing the day to day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandising
•Ensure that the store is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellence
•Support the Store Manager with any Health and Safety and Security
•Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the concession
•Any other ad-hoc duties as might reasonably be required in the successful running of the store


Competencies and Experience Required:
-Demonstrable success gained as an Assistant Manager with a recognised brand
-Luxury brand experience in a retail environment preferable
-Excellent communication skills both written and verbal
-Fluent English
-Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
-Knowledge and understanding of the luxury market, customer service and fashion
-Successfully able to handle multiple demands and competing priorities in a multinational business
-Seeks opportunities to be proactive and pre-empt store and team issues
-Demonstrates respect, leadership capabilities and regularly exceeds expectations
-Shows innovation and initiative 

Preferred Experience:
-Previous experience of working within a Host department store
-Shoes and accessories background

Personal Attributes:
-Enthusiastic, self-confident, well presented and self-motivated
-Understand and represent the luxury lifestyle image of Jimmy Choo
-Professionalism is maintained under all circumstances
-Prepared to go the extra mile to achieve targets

Specific needs

Please only apply if you meet the necessary requirements. Due to the large volume of applications we receive, only successful candidates will be contacted.


Jimmy Choo Retail Recruitment