Field Supervisor UK - Travel Retail Europe
Puig is a third-generation family-owned fashion and fragrance business based in Barcelona. Puig creates distinctive brands and fragrance experiences that make people dream. The company’s ambition is to define the future of the fragrance category and capture a disproportionate share of innovation and growth.
The company’s strong performance has resulted in substantial growth and revenues of €1,935 million in 2017. Puig success stories include a combination of owned brands such as Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s and L’Artisan Parfumeur; licenses such as Prada, Christian Louboutin and Comme des Garçons; and Lifestyle fragrances. Puig products are sold in more than 150 countries.
Mission: We are looking for a Field Supervisor to join our Travel Retail Field team in London, UK.
Functions and Responsibilities:
With Beauty Advisors :
Define monthly sell-out targets and follow up of their results & performance. Collect monthly shop floor feedback
New Beauty Advisor Recruitment & Welcoming, Onboarding, Pre-Training
Define personal performance objectives & appraisal meetings
Enforce team building / team belonging / BA motivation
Ensure transmitting business strategies to BA teams
1:1 Coaching to improve their skills
Flash Training & motivation of Promoters prior to animations as well as Animation-kick-off & supervision
Conduct regular store visits
Implement, and adapt in-store merchandising guidelines for coherent & efficient POS execution
Organization, preparation, Execution & follow-up
Contacting hostess agencies for Promoters & monitor budget Spend
Communication of marketing plan / guidelines / product availabilities to BAs
The candidate should have the same work output during stress & hectic periods as without pressure, without losing the attention to detail whilst staying structured and organized.
The candidate must have proven relationship-builder skills with internal & external contacts, having the ability to relate to co-workers & BAs.
The candidate has an ideal experience of around 4 years of relevant leadership/team management experience in functions of related activities, preferably in Travel Retail sector.
Experience/Interest in luxury and/or fragrances industry will be highly valued.
Education: Degree in Business Administration or equivalent.
Languages: Excellent knowledge of written and spoken English, all other European languages are an asset.
Highly organized/detail-oriented and effective at time management
Flexibility and ability to handle multi-tasks and interact cross-departments
Attention to detail, and proven technical skills
Strong communication and management skills
Deep interest in beauty or luxury category.
Proficient in MS Office: Word, PowerPoint, Excel, and Outlook.
Travelling: Flexibility to travel (~60%) within assigned area.