Customer Service Rep

Country :
United Kingdom
Region :
London
County :
Central/West End
Town :
LONDON
Category :
Sales
Contract type :
Permanent
Availability :
Full time
Years experience :
2 to 5 years

Company description

Headquartered in Vernon, California, The Collected Group is recognized globally as leading designer, distributor, and retailer of three contemporary, consumer-inspired, apparel lifestyle brands: Joie, Current/Elliott and Equipment.

Each brand in The Collected Group portfolio offers a distinct point of view with superior design, craftsmanship and attention to detail at a compelling value. This portfolio approach has distinct advantages over single-brand contemporary companies by appealing to a broad consumer base while maintaining the focus and authenticity of each brand. The Collected Group employs a diversified and disciplined approach to product design, expansion, distribution and geographies.

Led by a knowledgeable and passionate management team, the hard work, loyalty and breadth of experience amongst The Collected Group employees has given the company a distinct competitive advantage that has led to its success. The combination of its leading brand portfolio coupled with an analytical approach to design and production drive the strong results in The Collected Group products you see today.

Job description

The Collected Group UK Customer Service Representative will be responsible to support all activities associated with collecting, maintaining, and shipping the UK/EU order base.This position will be a key team member supporting the sales team and office operations.The individual will partner closely with Sales, Accounting, 3rd Party Logistics, and US partners in Customer Service, Distribution, and IT.They will be an integral partner in executing the global growth initiatives of the company.


Major Responsibilities Include:

•Manage the UK and EU regional customer order base including order entry, audit, and resolution of discrepancies
•Issue Return Authorizations to customers
•Partner with Production Team to ensure demand/supply match and bookings coverage
•Monitor receipts and OH positions against Order base and allocate per business priorities
•Works with accounting to ensure orders are credit approved prior to dropping to the DC
•Generate required documents for customer orders and shipments including order confirmation, commercial invoice, Proforma invoice, among any other required documents.
•Maintains shipping schedule while monitoring on-time delivery of orders.
•Provide analysis on monthly shipping performance, understanding variance to plan and prior forecast
•Investigate and respond to all UK/EU customers or sales team inquiries.
•Maintain and updated records in the Customer Master file.
•Processes and follows up with all email correspondence from the customers and the sales team.
•Works closely with US based teams inclusive of Customer Service, Logistics, Production, and Distribution
•Manages order maintenance such as order changes, cancellations, additions
•Work with IT to continuously assess process and make the necessary improvement recommendations



Desired Skills and Experience:
•Excellent written and verbal communication skills
•High level of attention to detail
•Ability to work effectively within a team and with cross functional partners
•Strong problem-solving skills.
•Ability to multitask and appropriately prioritize conflicting deadlines
•Expertise within Microsoft suite specifically Microsoft Office Excel, Word, and PowerPoint
•Familiarity with EDI transactions is preferred
•Familiarity with AX ERP system is a plus

Profile

Headquartered in Vernon, California, The Collected Group is recognized globally as leading designer, distributor, and retailer of three contemporary, consumer-inspired, apparel lifestyle brands: Joie, Current/Elliott and Equipment. 

Each brand in The Collected Group portfolio offers a distinct point of view with superior design, craftsmanship and attention to detail at a compelling value. This portfolio approach has distinct advantages over single-brand contemporary companies by appealing to a broad consumer base while maintaining the focus and authenticity of each brand. The Collected Group employs a diversified and disciplined approach to product design, expansion, distribution and geographies.

Led by a knowledgeable and passionate management team, the hard work, loyalty and breadth of experience amongst The Collected Group employees has given the company a distinct competitive advantage that has led to its success. The combination of its leading brand portfolio coupled with an analytical approach to design and production drive the strong results in The Collected Group products you see today.