Customer Service Manager For Northern Europe
Boardriders' brands Quiksilver, Roxy and DC represent the boardriding lifestyle, which includes not only surfing, but also skateboarding and snowboarding. It includes shirts, walkshorts, t-shirts, fleeces, pants, jackets, snowboardwear, footwear, hats, backpacks, wetsuits, watches, eyewear and other accessories. Quiksilver’s market includes men, women, boys, toddlers and infants. Individual expression, an adventurous spirit, authenticity and passion are all part of young people’s mindset and the essence of our brands. Combine this with the aesthetic appeal of beaches and mountains, and a connection is established that transcends borders and continents. Add over thirty years of quality, innovation and style, and you have Quiksilver !
For our European headquarters in St. Jean-de-Luz in the southwest of France, we are currently hiring a Customer Service Manager for Northern Europe on a full time permanent position.
You will be handling a portofolio of B2B customers, manage the orderbook and the shipments, process cancellations, returns and markdowns. In parallel, you will be generating additional sales thru upsell campaigns, newsletters push and outbound calls.
As a manager, you will encourage each member of your team to become the best version of themselves to achieve common and personal success.
You will be responsible for:
Leading and supporting your team on a day to day business
Handling complex and escalated customer service issues
Driving your teams towards set goals, able to mentor and lead
Developing and implementing new / improved operational and sales processes
Planning, prioritizing and delegating work tasks to ensure proper functioning of the department
Assisting in the recruitment process and training of the new team member
Evaluating team performance and results
Co-ordinating and managing customer service projects and initiatives
Controlling and tracking sales KPI
Participating in final decision-making with your director
Strongly collaborating with management
You are able to analyze data and sales statistics and translate results into better solutions. You have to ability to multitask, prioritize, and manage time efficient. With strong communication skills, and a positive attitude, you are self-motivated and self-directed.