Customer Service Manager
An exciting opportunity for an experienced customer services manager to join a new online luxury goods and services department store. This role would suit an ambitious, well-rounded individual with experience of managing the customer services of a multi-brand and multi-service online retail business. Experience of working with luxury brands or within the luxury sector is essential.
Due to the nature of the business and its requirements, an exceptional level of customer experience is required. The successful applicant will need a flexible approach to work, a passion for product and the ability to set up and independently manage the customer services function.
Role & Responsibilities:
*Managing the customer services function end to end
*Taking orders over the phone and via email from customers
*Liaising with the Buying Team to organise custom and bespoke orders
*Speaking with our warehouse and suppliers to ensure deliveries are on track
*Managing and Implementing procedures to ensure a seamless customer journey
*Making suggestions to the ecommerce team of how to improve the online experience for customers.
Skills & Qualifications:
*Previous customer service management experience within an ecommerce business
*Ability to multi-task and manage multiple live orders
*Experience using a CRM system such as Salesforce
*Excellent interpersonal skills
*A passion for providing exceptional service, both internally and for our customers
*Ability to communicate the commercial direction of the business to employees as all levels, with a high level of self-motivation, enthusiasm and professionalism