Customer Service Leader

Country :
United Kingdom
Region :
South East
Town :
Category :
Contract type :
Availability :
Full time
Experience :
Less than 2 years
Job reference n° :

Company description

I am partnering the UK's leading travel retailer to find a Customer Service Ambassador for their store located within Heathrow Airport.

Their unparalleled selection of premium products include ranges from cosmetics to confectionery, fragrances to fashion accessories, spirits to souvenirs, skincare to sunglasses, fine foods to fine wines, and champagne to cigars and duty free cigarettes.

Job description

You are responsible for inspiring a team of people to deliver sales and profit targets; through coaching, leading and role modelling exceptional customer service and operational standards within airport shops.

Acting as role model to inspire your team to deliver individualised world class service at all times
Enabling the full potential of your team and individual team members by continuous coaching and tailored development
Working as a key management team member to ensure the smooth daily running of all shops to outstanding operational standards


Passionate about providing exceptional service - both personally and in a team
Able to communicate the commercial direction of the business in a meaningful way
Role model self-motivation, enthusiasm and professionalism
Experience of coaching/supervising/managing team members within a service or sales environment
Ability to motivate and inspire people
Excellent interpersonal skills - a good ability of spoken English