Customer Service Advisor
You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Directory and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!
About the team:
Youll be part of the UK Enquiries Team providing exceptional service to our customers whenever they need us.
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward.
Treat every customer like your first customer.
Navigate through various computer systems to look into customer queries, speaking to other teams if required.
Must be able to commit to full time training
Shift 1: Monday 1.30pm to 10pm, Tuesday, Wednesday 4pm to 10pm, Thursday 1.30pm to 10pm & Sunday 9am to 5.30pm
Shift 2:Friday 11am to 9pm, Saturday 9am to 6.30pm, Sunday 9.30pm to 6pm & Monday 11am to 9pm
Training commencing February 2018
Experience of working in Customer Services, ideally within a call centre environment
Excellent literacy and numeracy skills
PC literate and the ability to pick things up quickly
Please note all successful applicants will be subject to criminal and credit checks in line with our Reference policy
In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months
- Bonus Scheme
- Pension Scheme
- ShareSave Scheme
- Life Assurance
- Childcare Vouchers
- Staff Discount
- On-site Nursery