CRM & Email Marketing Manager

Country :
United Kingdom
Region :
County :
Central/West End
Town :
Category :
Contract type :
Availability :
Full time
Salary :
Experience :
5 to 10 years
Starting date :

Company description

Luxury Recruit is a leading recruitment and executive search firm focused on placing the highest calibre of professionals exclusively into the consumer sector and luxury goods industries.

Our clients encompass a broad range of consumer businesses in sectors including retail, consumer products, fashion, luxury, high-jewellery, travel, leisure, lifestyle, technology & e-commerce and arts, culture & not-for-profit.

Since its inception in 2007, the business has established long term and deep relationships with many of the best recognised and most prestigious brands in the world, working hand in hand with management teams to ensure the finest talent is engaged.

The key pillars of Luxury Recruit’s practice are deep sector focus and research – by focusing exclusively on the consumer retail and luxury goods industries, Luxury Recruit is in a position to bring an unparalleled level of insight, knowledge and access to supports its clients in their search for talent.

Job description

About the role

Our client, an established contemporary art gallery in London is looking for a CRM & Email Marketing Manager to join their growing team in the London head office. This new and exciting role will play a key part in its digital strategy by transforming how they communicate with their most valuable audiences.

Key tasks and responsibilities


Audit database and email marketing lists
Implement improvements according to CRM best practice and business goals
Liaise with Sales to develop insights into the database
Collaborate with various teams to manage the database, and to grow the database in key global markets, especially China
Segment database and email marketing lists
Ensure management of contacts’ data and all communication is compliant with the latest legislation
Liaise with in-house developer to optimise database to meet business requirements

Email Marketing

Lead email marketing strategy, planning and execution
Improve design of campaign emails and ecommerce emails
Create and deliver targeted email campaigns
Implement lifecycle emails
A/B testing, reporting, analysis and optimisation
Assist Sales and Executive teams with mail merge sends


Key skills
  • Experience with commercial luxury brands
  • Experience with CRM systems and ESPs (preferably Mailchimp)
  • Numerate and analytical; ability to turn data into actionable insights
  • Working knowledge of data compliance
  • Pro-active, inquisitive and flexible
  • Excellent attention to detail and ability to work to tight deadlines
  • Team player with strong communication and interpersonal skills
  • Proficient with Google Analytics and Microsoft Office

Salary and benefits are very competitive and will be based on candidate experience.