Call Centre Team Manager - Part Time

Country :
United Kingdom
Region :
East Midlands
County :
Town :
Category :
Contract type :
Availability :
Part time

Company description

You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Directory and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

Job description

About the team:

The Next International Department is growing at a rapid rate. They are a unique and diverse team, with lots of opportunity to learn, be creative and move the International Department positively forward.

Consisting of 3 Call centres in Leicester, Russia and China, they take an average 16,000 calls, receiving emails and chat from 71 countries, in multiple languages.

Working within the growing department, you’ll inspire outstanding operational performance, through leading by example and providing clear direction and effective leadership.

Dedicated to your team’s development, you’ll set objectives, provide constructive feedback and coach your team to achieve standards in line with company goals.

Team Managers will actively motivate, coach and manage 15-18 individuals within their respective teams and wider department to provide exceptional customer service (no sales), agreeing objectives and measures to deliver excellent return on investment.

You will:

Manage, motivate and develop a team to ensure they are delivering exceptional customer service.

Set objectives and provide constructive feedback as well as coaching your team to achieve standards inline with company values.

Encourage success and contribute to the delivery of great service to ensure the Next brand remains strong.

Build strong relationships to enable a positive working environment.


About you:

Have experience of managing people.

Plan and manage your tasks in order to meet deadlines.

Have a positive and confident approach and able to use your own initiative to handle all possible situations.

Have an analytical mind-set with strong attention to detail.

Able to make decisions confidently even when facing changing priorities.

3 and 4 Star Performers will be given priority when applying for new positions/shift. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

- Bonus Scheme
- Pension Scheme
- ShareSave Scheme
- Life Assurance
- Childcare Vouchers
- Staff Discount
- On-site Nursery