Assistant Store Manager - London Harrods

Country :
United Kingdom
Region :
London
Town :
LONDON
Category :
Sales
Contract type :
Permanent
Availability :
Full time
Experience :
2 to 5 years

Company description

One of the most prestigious Italian luxury menswear brand, Brioni was founded in Rome in 1945 by two representatives of the Italian excellence, Nazareno Fonticoli, a tailor from Abruzzi, and Gaetano Savini, a charismatic entrepreneur from Umbria. Throughout its history, Brioni has been and continues to be a point of reference for the entertainment, institutional and business worlds in Italy and abroad, followed by a loyal clientele of countless Hollywood personalities, heads of state and business leaders. In 1952 Brioni changed the perception of male elegance by presenting, for the first time ever, a men's wear collection on the catwalk at Palazzo Pitti, Florence. Today Brioni continues to guarantee excellence in tailoring under the leadership of CEO Fabrizio Malverdi. Since 2011 Brioni is part of Kering, a worldwide leading Luxury and Sport & Lifestyle Group.

Job description

ROLE MISSION
 
The Assistant Store Manager supports the Store Manager in the Store organization and development. Being constantly on the sales floor, he/she makes sure that the Store staff acts consistently with Retail Excellence guidelines, to reach qualitative and quantitative objectives and to provide a unique customer experience.
 
KEY ACCOUNTABILITIES
Assisting the Store staff, observing and monitoring their behaviour, giving daily feedback and coaching them according to Retail Excellence guidelines
Supporting Store Manager in assessing and improving individual performance and in identifying and developing talents
Being a point of reference for the team, fostering teamwork, facilitating new comers induction, sharing information and practices, timely solving possible issues
Following up on clienteling processes, making sure that qualitative and consistent customer service is delivered and leveraging all clienteling tools (client book, daily metrics...)
Analysing sales report and KPIs with the Store Manager collaborate in action plans definition, execution and follow up
Being aware of what is going on in the Store and ensuring that layout and personal grooming are aligned with Brioni standards
Guaranteeing constant and balanced coverage of the floor and appropriate zoning, efficiently plan and organize activities and distribute responsibilities, delegate and monitor results
Optimizing and monitoring all daily Store-related activities: stock organization, Store maintenance, Visual Merchandising (optimizing cost, resources and time)

Profile

KEY REQUIREMENTS
 
Bachelor Degree
At least 5 years in Retail position in luxury boutiques
People management experience
Knowledge of high-end fashion field and current fashion trends
Fluent in English
A second language is a plus
Customer Orientation
Coaching & Development
Planning and Organization
Drive
Flexibility