Assistant Store Manager - Burlington Arcade

Country :
United Kingdom
Region :
Town :
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Contract type :
Availability :
Full time
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Job description

Purpose of the Role

The Assistant Store Manager is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Assistant Store Manager role is inclusive of all team members, merchandise and customer service elements.

The Assistant Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing Fragrance Consultants to the next level.

Key responsibilities

Profit and Sales Generation

* Meet sales goals
* Analyse available sales reports and data to determine the needs of the business and set business strategies
* Set individual sales goals for Fragrance Consultants, ensuring goals reflect store business goals
* Continuously motivate sales team members to meet assigned sales and productivity goals
* Support the development of Fragrance Consultants techniques, ensuring utilisation of fragrance profiling to maximise sales, and ensure selling team members are fluent in all aspects of product knowledge
* Demonstrate sales leadership for team members by playing an active role on the selling floor
* Collaborate with the Store Manager

Customer Service

* Ensure all Fragrance Consultants provide the highest level of customer service
* Ensure team members maintain constant client communication through utilising their client books
* Assist in the management of the client database and utilise information to increase sales and client contact
* Resolve all client problems and complaints quickly and effectively
* Assist Fragrance Consultants with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
* Manage all special events inclusive of collection previews, client events, sale events and centre events, etc.
* Empower Fragrance Consultants to make decisions in the customer's best interest that also support the Company's philosophy


* Assist in maintaining staffing levels and work schedules to ensure appropriate floor coverage while controlling payroll costs
* Collaborate with the Store Manager in areas of risk management, physical security, store cash controls, and inventory management
* Support and assist in team member training in all areas of appropriate register usage and maintenance
* Understand and properly execute all management register functions
* Participate in bi-annual inventories
* Understand and execute cash control procedures including: bank deposits, safe funds, petty cash


* Assist in all merchandising directives and ensure execution of effective merchandising strategies
* Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
* Ensure the selling floor is neat, clean, organised and reflects the correct visual image at all times
* Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
* Identify and communicate product concerns in a timely manner
* Communicate inventory needs to support the business goal

Human Resources

* Assist in recruitment, training, and development of team members ensuring all positions are filled in a timely manner with qualified personnel
* Support the management team to implement and provide follow-up for all training programs, seminars, to develop the Fragrance Consultants
* Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results
* Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
* Ensure integrity of payroll costs and the payroll process
* Actively manage payroll costs in line with the payroll budget, reacting to sales trends where necessary
* Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Desired Skills and Experience

* Fluent spoken English
* Proven track record in a similar role, in a niche and luxury environment
* Ability to evaluate business data to drive results
* Effective problem solver and solutions driven
* Excellent interpersonal skills, and able to build constructive and effective relationships
* Influencing negotiator than can lead others to action
* Experience within a fast paced sales environment
* Excellent customer service skills
* Resilient and persistent
* Ability to communicate effectively with all people at all levels
* Able to work on your own initiative and as part of a team
* Results oriented
* Excellent time management skills